Showing results by author "Jennifer Hancock"

This book will help you learn a science-based approach to conflict resolution and help you understand how compassion can help resolve workplace behavior issues. Being able to reinforce organizational core values by modeling respectful conflict resolution behavior in difficult situations is an added bonus. 

Wouldn’t it be nice if you could cut through the clutter and create consensus for your ideas and proposals? In this audiobook, author and humanist Jennifer Hancock discusses recent research on how ideas are formed and changed to help you understand why and how to yield to your opponent. You'll learn how to turn the conversation around using Socratic questioning techniques to frame the underlying moral debate to your advantage.

This audiobook teaches how to use behavioral conditioning techniques to extinguish unwanted behaviors such as bullying or harassment in the workplace. This program will discuss the science of behavioral conditioning so you can better understand the harassment dynamic and why retaliation occurs so that you can understand what has to happen to make it stop. 

There is more to the technique of how to get bullies to stop than just ignore them and they will go away. Lots more. What isn't being taught is causing us to fail. This audiobook is designed to help you understand what exactly has to happen to get a bully to stop by sharing what science tells us needs to happen to stop unwanted behavior, like bullying.

This book discusses how passive-aggressive behavior is rewarded. Techniques to ensure passive-aggressive behavior doesn’t interfere with workflow, how to take responsibility for your part of the interaction, and how to make sure you aren’t part of the problem. This discussion will cover three reasons why people behave passive-aggressively and help you learn how to respond professionally and effectively to the problem so that these individuals don’t wreak havoc in your workplace.

This is the companion book to the online course Why Conflict Models Don’t Work When the Problem Is Bullying. In this audiobook, author Jennifer Hancock discusses the differences between a conflict model and a bullying elimination model and how we can use elimination models to resolve both conflicts and harassment situations ethically and effectively. Workplace bullying and harassment situations often masquerade as conflict. But they aren’t. Applying a conflict resolution model to a bullying or harassment situation makes the problem worse. 

What can science tell us about why people resist change or what you can do to help your staff adjust? This audiobook discusses how to utilize behavioral psychology techniques to help overcome resistance to change in yourself and in others. Before we can embrace change, we first have to unlearn our old ways of doing things. In this audiobook, author Jennifer Hancock is going to discuss why we all find it so hard to change and why it’s particularly difficult to create culture shifts within an organization. 

Learn how to stay focused and not give up when you hit a roadblock on your road to success! This audiobook discusses how humanists approach the important business of living a life that is fully realized and understanding what success really means. It is designed to help you think more explicitly about how to live your values fully, using critical thinking to improve your odds of success and to remove the fears that overwhelm you.

Without customers, we don’t have a business. But what can, or should, we do if one of our customers is cranky? Answer: Learn why people behave how they do and how you can respond so that you can be happier and more effectively help solve your customer’s problems without getting pulled into their drama, whatever that is.

In this audiobook, we will discuss the research on generational differences and consider how we might use the knowledge to create more effective communication strategies. At the core of this approach is a humanistic respect for the dignity and worth of each human in your company. This is the companion book to the Online course Bridging the Generational Divide: Millennials and Boomers. It contains transcripts of the course for easy home reference. Individuals and groups can benefit from this course. 

Strategies are important. They help us know what we are working on, why we are working on it, and most importantly, how. The problem is, not all strategies are effective. Author and Humanist Jennifer Hancock will teach you several steps to ensure that your strategy is reality-based. This audiobook will help you learn how to answer the three most important questions for any strategy. What is your real problem? What is really causing it? And what will really work to solve it?