Showing results by narrator "Sean Pratt" in All Categories

What would a social media revolt, based on a single mishandled customer exchange, cost your company? This book's 48 rules for strategic customer care give you the guidelines you need to make intelligent strategic investments in customer care, based on the world-famous Sandler Selling System. Customer Service: The Sandler Way helps you and create and sustain a working culture built on the belief that the customer not only matters, but is the only reason your organization exists.

The definitive playbook for effective sales coaching, based on the proven principles of the Sandler Selling System. There is no one-size-fits-all sales coaching model. There are only approaches that have been shown to be successful in particular situations. Acting as coach, the manager must identify each individual salesperson's personal "success code" and use that code to unlock the salesperson's potential for success. It is always up to the coach to choose the right approach for the salesperson and the situation.

In their new audiobook The Gamification Toolkit, Werbach and Hunter go deeper into the key game elements and provide you with the tools to take gamification to the next level. This brief but comprehensive book is a user's guide to help you build a game - for the win.

In 2004 Kentaro Toyama, an award-winning computer scientist, moved to India to start a new research group for Microsoft. Its mission: to explore novel technological solutions to the world's persistent social problems. But after a decade of designing technologies for humanitarian causes, Toyama concluded that no technology, however dazzling, could cause social change on its own.

We have just come through the worst recession many of us have ever seen, and in times like these, it's tempting to think that just having more money would solve our problems. Indeed, it is also widely believed that how wealthy you are is a result of external factors, such as job promotions or good investments. But the surprising truth is that affluence is actually based on a certain way of thinking, one which has never before been discussed. The book includes a test to determine your Affluence Intelligence Quotient (AIQ), and a step-by-step program to raise that AIQ in just three months.

Have economists neglected trust? The economy is fundamentally a network of relationships built on mutual expectations. More than that, trust is the glue that holds civilization together. Every time we interact with another person - to make a purchase, work on a project, or share a living space - we rely on trust. Institutions and relationships function because people place confidence in them. Benjamin Ho reveals the surprising importance of trust to how we understand our day-to-day economic lives.

Impact argues that Earth would be a lifeless, inhospitable piece of rock without being fortuitously assaulted with meteorites throughout the history of the planet. These bombardments transformed Earth’s early atmosphere and delivered the complex organic molecules that allowed life to develop on our planet.

This true lost manuscript from the "grandfather of self-help", Napoleon Hill, provides timeless wisdom on how to attain a more successful and wealthy life using simple principles. Napoleon Hill first wrote The Path to Personal Power in 1941, intending it as a handbook for people lifting themselves out of the Great Depression. But upon the bombing of Pearl Harbor and America's entrance into World War II, these lessons were put aside and largely forgotten - until today.

The most popular drug in America is a white powder. No, not that powder. This is caffeine in its most essential state. And Caffeinated reveals the little-known truth about this addictive, largely unregulated drug found in coffee, energy drinks, teas, colas, chocolate, and even pain relievers. Drawing on the latest research, Caffeinated brings us the inside perspective at the additive that Salt Sugar Fat overlooked.

Through the Fires is a triumphant comeback story in life and business. Robert Carr reflects on decades of struggle that took him to the brink of financial ruin at age 50. Carr would later make a fortune in the card payments industry only to lose almost everything in 2009 after one of the most devastating data breaches ever.

The Best Investment: A Better You delivers practical, real-world lessons and advice to help you renew your thinking and develop the best version of yourself. Through the use of personal stories, exercises, and resources for further exploration, Vinnie creates an engaging, insightful audiobook that is equal parts prescriptive how-to and inspirational personal philosophy.

Six people, six secrets, six different backgrounds. They would never have met if not for their connection to the Metropolis Storage Warehouse in Cambridge, Massachusetts. When someone falls down an elevator shaft at the facility, each becomes caught up in an intensifying chain of events.

Info We Trust celebrates data storytelling, as explained by one of the field's most talented creators. Both engineer and artist, R. J. Andrews draws on disciplines from across the human experience to show how to create new ways of seeing the world. And most importantly, to build powerful data-driven information that is worthy of trust.

Listening is harder than it looks - but it's the difference between business success and failure. Nothing causes bad decisions in organizations as often as poor listening. But Bernard Ferrari, adviser to some of the nation's most influential executives, believes that such missteps can be avoided and that the skills and habits of good listening can be developed and mastered. He offers a step-by-step process that will help you become an active listener, able to shape and focus any conversation.

In the wake of falling stock and real estate prices, the American economy is poised for a decade-long bear market, so says Peter Schiff. After he accurately predicted the current market turmoil, savvy investors should pay attention - and start protecting their assets now, before the markets take their toll. The Little Book of Bull Moves in Bear Markets shows investors how to stay safe and stay liquid during economic downturns.

The dozens of top-performing leaders Colvin interviewed reject the common view that slashing costs and firing employees are all that matter. They see the recession as a rich opportunity to reinvent their organizations and lay the groundwork for future growth.Colvin's 10 solidly grounded strategies will increase your company's competitiveness and build its long-term value.

In this smart, funny, and well-researched audiobook, Benjamin Errett brings together the latest findings from the worlds of psychology, criticism, neuroscience, market research, and more to examine what taste really means - and what it can teach us about ourselves. Covering kitsch, nostalgia, snobbery, bad taste, George Michael, and what it means to be "basic", this is the ultimate listen for anyone who devours popular and not-so-popular culture.

Velveteen Vargas is an 11-year-old from Brooklyn who is granted a summer vacation in the country, courtesy of the nonprofit Fresh Air Fund. Her host family is a couple in upstate New York: Ginger, a failed artist on the fringe of Alcoholics Anonymous; and Paul, an academic who wonders what it will mean to "make a difference" in such a contrived situation.

All In: How to Risk Everything for Everything That Matters by author W. Allen Morris is a freedom manual for hard-driving, success-oriented leaders who are ready to explore the terra incognita of their hidden self in order to find and experience the life they deeply want—the path to greater freedom, joy, creativity, and power.

How smart companies are opening up strategic initiatives to involve front-line employees, experts, suppliers, customers, entrepreneurs, and even competitors.