Embedded health is transforming the traditional role of insurers from passive claim-payers to active partners in their customers’ health journeys. By integrating health services—like wellness tools, virtual care, and personalized health content—directly into existing insurance apps and digital platforms, insurers can offer continuous value beyond claims.

This shift not only enhances customer satisfaction and engagement but also drives tangible business outcomes, such as improved retention, increased acquisition, and reduced operational costs. The key is embedding these services where customers already are—whether in insurance apps, distribution channels, or even lifestyle and retail platforms.

In this episode of the Asia InsurTech Podcast, Shane Di and Sebastien Gaudin of The CareVoice dive into the rapidly evolving world of embedded health within the insurance sector.

They discuss how integrating health services directly into the digital lives of their customers create seamless experiences that go beyond policy management. Through a user-first approach, they’ve built a platform that not only engages customers but also foster long-term relationships. The key to their success? Speed, flexibility, and personalization that speak directly to the end user.

Building flexible, scalable platforms that can be deployed quickly and adapted easily is essential to stay competitive for insurers. As digital health becomes central to the insurance value chain, the future lies in systems that are fast to launch, simple to manage, and built to evolve—always with the end user at the core.

The post EP 245 – Can Insurers Move From Claims to Care With Embedded Health? – Shane Di and Sebastien Gaudin – The CareVoice appeared first on Asia InsurTech Podcast.

Insurance policies are designed to be comprehensive and legally sound, but their complexity often leaves both customers and professionals overwhelmed and uncertain. Bridging the gap between regulatory necessity and user understanding requires more than just simplifying language — it demands a new approach to structuring and accessing information. By distilling complex documents into clear, intuitive insights, it becomes possible to empower brokers, underwriters, and claims managers to make faster, more confident decisions, while restoring trust with customers who deserve transparency.

In this episode, we spoke with Jasmin Flori-Hess, the Founder and CEO of Raindrop, about her mission to bring trust, clarity, and transparency to insurance. What began as a personal frustration — spending 15 hours reading through insurance policies before a family camping trip — led Jasmin to create a solution that transforms complex policy documents into simple, actionable insights.

Driven by a customer-first mindset and an outsider’s fresh perspective, Jasmin built Raindrop not just for consumers, but also for brokers, carriers, and claims managers who struggle to navigate the growing complexity of insurance products. Raindrop’s platform uses a specialized AI model, trained only on policy documents, to ensure accurate, explainable answers without bias — offering a new standard of trust in an industry that needs it more than ever.

The post EP 244 – Why Transparent Policy Communication Matters More Than Ever – Jasmin Flori-Hess – Founder and CEO at Raindrop appeared first on Asia InsurTech Podcast.

While banking and investment platforms rapidly moved to mobile apps over a decade ago, the insurance industry’s transition has been slower. This delay has made it more difficult for the industry to adapt to newer technologies like AI and seamless digital integration. The result is a significant gap—especially visible in areas like personal insurance for high-value items—where consumers are left without quick, flexible, options.

In this episode of the Asia InsurTech Podcast, we talk to Stephan Kaiser, the CEO and Founder of KoverNow, about why the insurance industry has fallen behind in the digital race

This delay has made it difficult for the industry to adapt to newer technologies like AI and seamless digital integration. The result is a significant gap—especially visible in areas like personal insurance for high-value items—where consumers are left without quick, flexible, or transparent options.

At the same time, luxury goods markets are booming and increasingly shifting online, with younger, digital-native consumers leading the charge. These consumers expect instant, app-based experiences—including when it comes to insuring their expensive purchases. Traditional insurance, designed for static home contents, doesn’t match these expectations.

A new approach is needed—one that blends mobile-first tech, standardized pricing for branded goods, and embedded insurance offered at the point of sale. The path forward also depends on updated regulatory frameworks and greater willingness from insurers to rethink distribution and customer engagement in the digital age.

The post EP 243 – Can Luxury Goods Insurance Go Completely Digital? – Stephan Kaiser – Founder and CEO of KoverNow appeared first on Asia InsurTech Podcast.

Artificial intelligence is starting to play a powerful role in transforming the insurance industry, especially in how companies operate behind the scenes and connect with clients. While many insurers are still catching up to other parts of financial services, they are beginning to use AI to improve productivity, speed up processes, and support employees—particularly in areas like underwriting, customer service, and agent training.

However, deeply rooted legacy systems and a cautious approach to change continue to slow the pace of progress. The real challenge lies in reimagining old processes, not just automating them, and doing so in a way that builds trust and value for clients. At the same time, AI is opening new doors to rethink client engagement in a traditionally low-touch industry.

In this episode of the Asia InsurTech Podcast, we explore how artificial intelligence is reshaping the insurance industry through a thoughtful conversation with Aneesh Chaudhry, Chief Data and Analytics Officer at Sun Life Asia. Aneesh shares how the industry is embracing AI, not just to improve internal operations like underwriting and policy processing, but also to enhance client experiences.

He explains that while insurance may not have the daily customer touchpoints of banking, AI is helping bridge that gap by enabling smarter, faster, and more personalized services—from using GenAI to train rookie advisors to gamifying financial literacy for young customers.

The post EP 242 – How Can AI Help You Get Better Insurance? – Aneesh Chaudhry – Chief Data & Analytics Officer, Sun Life Asia appeared first on Asia InsurTech Podcast.

The insurance industry is at a turning point, driven by the rapid advancement of artificial intelligence and digital technology. Traditional models of risk assessment and product creation can be slow and often fail to address the unique needs of individuals and businesses.

Generative AI is changing this by enabling insurers to develop products faster, target micro-segments more effectively, and create policies that better match specific risks. By analyzing vast amounts of data, AI can refine underwriting processes, personalize offerings, and reduce the cost of serving customers. This shift not only enhances efficiency but also makes insurance more accessible and relevant to a wider range of consumers.

In this episode of the Asia InsurTech Podcast, Amit Boni, CEO of Ensuredit breaks down precisely how generative AI is transforming insurance product creation, making it faster and more precise through micro-segmentation. He challenges the industry’s existing approach, arguing that AI can unlock hyper-personalized policies and better risk assessment, ultimately reducing costs and improving accessibility.

From AI-powered customer interactions to embedded insurance that adapts to real-time events—like offering event cancellation coverage when booking flights to a concert—Amit reveals how technology is reshaping the insurance landscape.

The post EP 241 – How Does AI Help Create the Best Insurance Policy for You? – Amit Boni – CEO of Ensuredit appeared first on Asia InsurTech Podcast.

In this episode of the Asia InsurTech Podcast, Peter Tilocca, Head of Underwriting at NobleOak Insurance, dives into the transformative innovations reshaping the underwriting landscape. From digital tools becoming the baseline to the vast potential of wearable data, Peter highlights how technology and data are streamlining risk assessment and enhancing customer experiences.

He emphasizes the need for ethical AI usage and smarter risk segmentation, moving away from outdated practices like mandatory medical exams. Wearables, gamification, and non-traditional data sources such as socio-economic factors are proving to be game-changers in improving affordability and personalization in life insurance.

Peter also discusses the importance of balancing innovation with stable risk management. With climate impacts and real-time data shaping the industry, he advocates for collaboration with InsurTech startups to address life insurance challenges. Drawing on his work with InsurTech Australia, Peter shares how flexible roadmaps, AI ethics committees, and a customer-focused mindset can help insurers embrace new opportunities while maintaining responsibility.

The post EP 240 – Is Life Insurance in Australia Ready to Embrace the Future? – Peter Tilocca – NobleOak appeared first on Asia InsurTech Podcast.

The Asia InsurTech Podcast recently welcomed back Dhirendra Mahyavanshi, co-founder of Turtlemint, to discuss the transformative journey of his company and the InsurTech industry at large.

We spoke about how the evolution of InsurTech is reshaping the way insurance and financial services are accessed and delivered, particularly in underserved markets. Technology has become a key driver of innovation, enabling companies to address gaps in distribution, personalization, and engagement.

By leveraging artificial intelligence and embedded insurance models, businesses are creating frictionless experiences that reach consumers in tier-three and tier-four markets. Small-ticket insurance products are becoming entry points for financial inclusion, allowing first-time buyers to build trust and graduate to more comprehensive coverage and services. This approach not only improves access but also enhances consumer awareness about risk management and financial planning.

Content and data-driven strategies are at the heart of this transformation. Hyper-localized, multi-lingual content ensures relevance for diverse audiences, while AI-powered tools streamline operations, reduce costs, and enable highly personalized customer interactions. The integration of additional financial products, such as mutual funds and loans, complements insurance offerings, creating a holistic ecosystem for consumers.

As regulatory frameworks evolve, the challenge lies in balancing compliance with innovation to unlock the full potential of these technologies, making financial services more inclusive and efficient for all.

The post EP 239 – Is Generative AI Revolutionizing Insurance for Underserved Communities in India? – Dhirendra Mahyavanshi – Turtlemint appeared first on Asia InsurTech Podcast.

The insurance industry is on the brink of a technological revolution, and Satishwar Balakrishnan, Managing Director and CEO of Bandhan Life Insurance, is at the forefront of this transformation. In this episode, Satishwar shares how generative AI is reshaping life insurance by enabling hyper-personalized customer experiences and supercharging advisor productivity. By acting as a co-pilot, AI allows advisors to provide tailored solutions, anticipate customer needs, and even calculate policy adjustments in real time—all while maintaining the human touch.

This isn’t just about better service; it’s about breaking barriers, particularly for India’s vast self-employed population, a segment traditionally underserved due to underwriting challenges. Through data-driven innovation, Bandhan Life is rewriting the rules of insurance, catering to a growing class of freelancers and entrepreneurs who are redefining work itself.

But it’s not just about customers; AI is revolutionizing the workplace, too. From assisting internal collaboration to streamlining complex tasks, AI is proving to be a powerful ally, not a replacement. Satishwar debunks the myth that technology eliminates jobs, emphasizing instead how it amplifies human potential, enabling organizations to scale like never before. As India embraces a startup boom and self-employment rises, Bandhan Life is using AI to meet the evolving needs of its customers while making insurance more accessible, efficient, and inclusive.

The post EP 238 – How Is Generative AI Making Life Insurance More Accessible? – Satishwar Balakrishnan – Bandhan Life Insurance appeared first on Asia InsurTech Podcast.