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Transitions of care are some of the most emotionally charged moments in senior living — and they are where trust is either built or broken.

In this episode, Erin is joined by regional long-term care business development leader Kaci to explore why transitions of care are not just operational or clinical challenges, but true leadership moments.

Together, they unpack why senior living breaks down most often during transitions, how mismanaged emotions lead to fractured relationships, and why the way a family feels when they leave your community becomes your reputation.

Through real-world examples and a rapid-fire “Agree, Disagree, or It’s Complicated” segment, this episode bridges sales, service, and leadership — offering clarity for Executive Directors, regional leaders, sales professionals, nurses, social workers, and anyone navigating complex care conversations.

In This Episode, You’ll Learn:

• Why transitions are emotional long before they are logistical
• The difference between change and transition — and why it matters
• How mismanaged emotions derail trust during care transitions
• Why communication failures are often capacity failures
• How leaders unintentionally turn referrals into ruptures
• When sales should (and shouldn’t) be involved in clinical conversations
• Why relationships don’t end when residents leave — they begin

Learn more about the 100% Leader here

New ED's Playbook to Creating and IMpactful Community Cultrue

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Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Send me your feedback on this episode!

What if failure isn’t the problem — but how leaders respond to failure is?

In this episode of Aspire for More with Erin, Erin sits down with Jacob Brown, former professional football player turned keynote speaker and author, to unpack what it really means to fail forward — and why fear-based leadership is quietly burning out capable leaders across industries.

This conversation goes far beyond motivation. It’s about identity, recovery, and leadership capacity.

Jacob shares his personal journey through professional sports, addiction, homelessness, and rebuilding his life — and how those experiences shaped his Fail Forward philosophy and his powerful concept of Avocado Leadership: leading from your core, not from fear.

Together, Erin and Jacob explore why:

• Protection keeps leaders stuck
• Failure is information, not a verdict
• Recovery speed matters more than perfection
• Leadership requires softness, strength, and grounded boundaries

If you’re a leader who cares deeply, feels the weight of responsibility, and knows you’re capable of more — this episode will meet you right where you are.

In This Episode, You’ll Learn:

• Why failing forward isn’t failing more — it’s recovering faster
• How fear-based leadership turns leaders into bottlenecks
• The hidden cost of over-functioning and self-protection
• Why shame only has power in silence
• How to separate your worth from outcomes
• What Avocado Leadership really means:
  • Soft enough to connect
  • Strong enough to hold the line
  • Grounded enough to stay true to your core
• How speaking goals out loud creates momentum and opportunity
• Why growth doesn’t come from pressure — it comes from capacity

Memorable Moments & Quotes:

• “Failure is information, not a verdict.”
• “Protection is what keeps leaders stuck.”
• “Shame only has power in silence.”
• “Failing forward isn’t failing more. It’s recovering faster.”
• “Growth doesn’t come from pressure. It comes from capacity.”

Why This Conversation Matters:

Too many leaders are exhausted — not because they don’t care, but because they care too much in fear-based systems.

This episode isn’t about hype or hustle.
It’s about learning how to:

• Trust yourself again
• Lead without carrying everything alone
• Build leadership capacity that actually sustains results

This is the work Erin does every day with leaders through coaching, mentoring, and speaking — helping them stop protecting themselves long enough to grow.

Learn more about the 100% Leader here

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.

Send me your feedback on this episode!

If you’ve ever felt the immediate urge to jump in, fix the problem, and make everything better — this episode is for you.

In senior living leadership, the instinct to rescue is common. When someone comes to you overwhelmed or stressed, your body reacts before your brain does. Your chest tightens. Your heart races. You feel the pressure to act fast.

That reaction isn’t leadership instinct — it’s anxiety.

In this follow-up episode to The Questions That Build Leaders, Erin explores the skill underneath asking better questions: learning how to breathe through the anxiety of fixing, rescuing, and over-functioning.

This is a mentoring-style episode that teaches leaders how to pause, regulate their nervous system, and stay present long enough to help others think, grow, and solve problems for themselves — without guilt, shame, or withdrawal of support.

As Erin shares throughout the episode:
Every time you help someone solve their own problem, your influence grows.

🎧 In This Episode, You’ll Learn:

• Why the urge to fix feels urgent — and why it’s often anxiety, not leadership
• How rescuing creates short-term relief but long-term dependence
• The simple one-breath pause that interrupts over-functioning
• How to respond instead of react when problems come to you
• Why fixing soothes the leader but doesn’t build confidence in others
• How asking questions actually multiplies support instead of withholding it
• The connection between calm leadership, influence, and capacity
• How to stop being the bottleneck and start building leaders
• Why leadership requires awareness more than urgency

🌱 Key Takeaway

You don’t have to fix everything to be a great leader.

Sometimes the most powerful thing you can do is stay present in the discomfort long enough to let someone find their own answer. That pause — even one breath — is where confidence, ownership, and leadership capacity begin to grow.

📣 Resources & Next Steps

If this episode resonates with you, you may also enjoy:
🎧 The Questions That Build Leaders (previous episode)

💡 Erin also teaches these skills inside the 100% Leader Program, where leaders learn how to build capacity, confidence, and influence without burning out.
Details and links are available in the show notes.

🤝 Let’s Keep the Conversation Going

If this episode helped you:

• Share it with a leader who carries too much
• Listen to the previous episode as a companion
• Send Erin a message with your biggest takeaway

As always, aspire for more for you , knowing you’re already enough.

Learn more about the 100% Leader here

New ED's Playbook to Creating and IMpactful Community Cultrue

Connect with me on LinkedIn


Follow me on Facebook where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Follow me on Instagram where I educate, equip and empower family members how to proactively care for their elderly loved ones.

Join my email list where I will lift you up, and send tactile advice weekly to support you to grow your experience in your senior living career.