Zahid Salman, President and CEO at GreenShield, joins Imran Mian on Behind the Growth to unpack the strategy behind building Canada’s first payer-provider platform, and how a nonprofit model is enabling innovation at enterprise scale.

Zahid opens with the personal experiences that shaped his purpose-driven approach to leadership and shares how he moved from a traditional actuarial career into healthcare transformation. He breaks down GreenShield’s initial hypothesis: that Canadians would benefit from a single organization delivering both insurance and care. He further sheds light into how they moved early, acquiring eight companies in 18 months to accelerate the shift from coverage to service delivery during the pandemic.

He also discusses the internal and external complexities of that pivot, from winning the trust of plan members and advisors to unifying employees behind a new mission. Zahid also shares how GreenShield Ventures helps the organization look beyond its near-term roadmap, building IP and capabilities around where the market is heading, not just where it is today.

Throughout the conversation, Zahid reflects on how identity shapes leadership, why DEI remains central to GreenShield’s strategy, and what it takes to drive real impact in underserved communities. He closes with insights on AI's potential in proactive care, the growing role of private sector in delivering public healthcare, and the discipline required to scale without losing sight of purpose.

Zahid also explores:
- Diversifying with success
- Betting on a model before demand
- Gaining trust as a healthcare insurer
- Scaling impact without chasing profit
- The role of tech in unlocking M&A value

Visit mobilelive.ca/podcast to learn more about each guest and read key insights for every episode.

Janet Sherlock, Founder & CEO at Org.Works, joins Mudassar Malik on Behind the Growth to challenge how most companies approach transformation, org design, AI strategy, and why their structures are often built to fail. Drawing from her executive experience and doctoral research, Janet breaks down what she calls “the hidden architecture” that shapes performance across every level of an enterprise.

The conversation starts with a critique of role bloat at the top, like Chief Digital Officer, Chief Innovation Officer, Chief AI Officer, and how overlapping mandates erode clarity and accountability. Janet outlines how these roles are often a symptom of structural misalignment, not a solution to it. Introducing the Org.Works philosophy, “less but better,” she explains why simplicity, not complexity, is what drives resilience and execution.

From there, the episode moves into the three most common org design pitfalls, using real-world examples like Unilever’s model shift and omnichannel challenges in retail and banking. Janet shares the telltale signs of structural dysfunction—misaligned KPIs, constant pre-meetings, unclear decision ownership—and why fixing these isn’t just about new titles or reorgs but about rethinking how teams are built to collaborate.

The second half of the conversation dives into AI: not tools or talent, but structure. Janet introduces her CFD model: Center of Enablement, Federated AI and Modeling, Democratized Data. She elaborates on why governance, flexibility, and accountability matter more than hype.

Finally, she breaks down how boards are shifting from AI education to execution, and why CEOs must stop chasing ROI and start investing in long-term capabilities.

Janet explores topics like:
- When org design creates friction
- Why bloated C-suite roles backfire
- The hidden cost of transformation layers
- How structure drives AI performance
- What boards now ask about AI

Visit mobilelive.ca/podcast to learn more about each guest and read key insights for every episode.

Hanni Doch, VP of Digital Technology, joins Mudassar Malik on Behind the Growth to explore what enterprise transformation really looks like when it's done sustainably, incrementally, and with an eye toward value—not buzzwords. With experience spanning telecom, insurance, banking, and retail, Hanni brings a grounded view into why so many digital initiatives fall short and how leaders can avoid those traps.

He opens with a sharp critique of the “big bang” approach to transformation, arguing that long, all-encompassing projects often fail to deliver value. Instead, he lays out a case for incremental change, focusing on areas where the business will feel the impact early.

From there, the conversation moves into cloud strategy. Hanni explains how many organizations “lift and shift” their workloads without actually realizing the benefits of cloud—and offers a clear, cost-effective example of how to do it right, leveraging GPU-intensive workloads and cloud-native services.

On AI, Hanni discusses how his team used generative tools to accelerate software development and testing—while maintaining a strong role for human creativity and quality. He also shares lessons from leading high-scale teams, including his approach to hiring engineers from open-source communities and developer forums rather than traditional channels.

Throughout the conversation, Hanni emphasizes the importance of aligning people, processes, and tooling around meaningful outcomes. Whether he's talking about data governance, automation, or AI adoption, his focus remains on what drives results—and what slows them down—in large, complex environments.

Hanni shares his take on:

- Why “big bang” rollouts collapse
- Cloud migrations that don’t deliver
- AI’s role in accelerating development
- When data lakes become swamps
- Rethinking how great developers are hired

Visit mobilelive.ca/podcast to learn more about each guest and read key insights for every episode.