What happens when some of the biggest voices in home services come together for a no-filter, high-impact roundtable?

Chris gathers industry giants Tommy Mello, Ismael Valdez, Chad Peterman, and more for a raw, unscripted take on where the home services industry stands, and where it's headed. From AI disruption to market shifts, personal growth to door-knocking tactics, this episode is as real as it gets. No fluff, just straight talk from people who've built it, lived it, and are shaping what's next.

If you've ever wondered what it sounds like when the best in the biz drop the mic on deals, discipline, and development, this is it. Tune in for hard truths, unexpected laughs, and a whole lot of value.

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Key Takeaways:

• Personal development drives business success
• Door-knocking requires deep investment to work
• AI will dramatically improve trade profitability
• Therapy and coaching help leaders show up better

If your team keeps missing the mark even though the numbers "look fine," this one is for you.

In this episode, Chad Peterman breaks down the fifth dysfunction of a team, inattention to results, and explains why so many HVAC, plumbing, and home service companies stall out even with strong individual performers. Using real examples from the field and a few sports stories, Chad shows how focusing on the company scoreboard, not just personal stats, transforms culture and performance.

If you are leading an HVAC, plumbing, electrical, or other home service team and you are tired of silos, blame, and inconsistent results, this episode will help you build a culture of accountability where everyone owns the win. Chad unpacks how to coach the process instead of just chasing numbers, how to use one-on-ones to create breakthrough growth, and how to reframe close rates and average tickets so your team understands the opportunity in front of them.

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Key Takeaways:

• One scoreboard matters more than any individual win.
• Bad process with good results is a time bomb.
• Accountability is caring enough not to let people slip.
• Real change happens in consistent one-on-ones.
• Leaders own every result the team produces.

What if the key to explosive growth isn't more effort, but better focus? 📈

Chad breaks down why working harder isn't the answer… working smarter is. Using the timeless 80/20 rule (Pareto Principle), Chad walks us through how identifying and acting on the most impactful 20% of our efforts can yield extraordinary results. He shares how setting 10x goals, rather than playing it safe with 10% ones, drives real behavioral change and uncovers what's truly possible.

From leadership habits and time management to mindset shifts and personal discipline, Chad dives deep into what it takes to move from mediocrity to mastery, and why choosing discomfort today could lead to unmatched success tomorrow.

If you're a leader who's tired of chasing more and ready to pursue better, this one's for you.

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Key Takeaways:

• Big goals drive meaningful behavior change.
• Focus on what you can control.
• Quality trumps quantity every single time.
• Avoid insanity: change your approach.
• Success lives in your daily 20%.

If dispatch still owns your day, this one is for you.

In this episode, Chad sits down with George Eliadis from ProBook, a dispatch and AI automation partner for home service companies, to unpack what "dispatching for dollars" really looks like at scale. From running a pressure-washing side hustle in New York to riding along in TR Miller's call center and dispatch room, George shares how ProBook was built in the trenches with contractors, not in a lab.

If you're leading an HVAC, plumbing, electrical, or multi-trade shop and you already track your KPIs, this episode shows how to turn those numbers into smarter scheduling, fewer reschedules, and higher revenue per truck. And if you don't know your booking rate, batting order, and capacity story yet, Chad will challenge you on that too.

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• Chad Peterman | CEO | Author
• Learn more about the Peterman Brothers
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• Learn more about PeopleForward Network

Key Takeaways:

• Why dispatch is the "hardest problem" and the best starting point for AI in the trades
• How to build batting orders that balance flips, close rates, and real dollars per call
• A simple framework for moving away from rigid time windows without destroying the customer experience
• How to handle reschedules earlier, with less drama and better scripting
• Why tools like ProBook can't fix a business that doesn't already know its numbers

Avoidance of accountability does not blow your business up overnight. It quietly lowers the bar, one unchecked behavior at a time. Peterman's Andrew Hasty walks through why avoiding accountability is one of the most dangerous dysfunctions on a team and how it slowly creates a culture of mediocrity in HVAC, plumbing, and home service businesses.

Using real stories from the field and everyday life, this episode shows how "little" things like late arrivals, missing equipment data, sloppy paperwork, and skipped debriefs are not one-off issues. They are signals that standards are slipping and that leaders are choosing personal comfort over team success.

If there is a tech coasting, a teammate with endless excuses, or a high performer who ignores process because "they produce," this episode will help frame and initiate the conversations that have been avoided for too long.

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Chad Peterman | CEO | Author

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Key Takeaways:

• Avoiding accountability slowly destroys team standards.
• Small misses today become the new normal tomorrow.
• Accountability is shared ownership, not top-down punishment.
• Leaders hurt culture when they choose comfort over honesty.
• Clear expectations and KPIs make accountability feel fair.
• Peer accountability is the strongest sign of a healthy team.
• Consistent feedback keeps growth and high performance normal.

We're hitting "replay" and raising a mug of cocoa! ☕️🎄

Each year, our PeopleForward Network team takes a full holiday break to rest, be with our people, and come back recharged for the new year. So this week, instead of a brand-new episode, we're sharing one of our all-time favorite conversations for you to enjoy again.

Curl up, press play, and soak in the inspiration while you enjoy your own holiday downtime. Thanks for listening and letting this show be part of your year. We're excited to keep growing with you in the new one.

What if the fastest way to grow your team... is to stop hiring? 🤯

Chad takes us behind the curtain of what real explosive growth looks like. Not the glamorous, glossy kind, but the messy, lesson-filled version that comes when you scale fast and learn hard. 🚀

He unpacks the difference between simply adding people to your team versus multiplying impact by building leaders who carry the vision forward. From COVID-era hiring frenzies to raw stories about broken systems and rebuilding the right way, Chad brings humor, honesty, and heart to leadership.

Listen in as Chad reminds everyone: real growth starts with us. Let's build something, and someone, worth multiplying. 💥

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Chad on LinkedIn

Chad Peterman | CEO | Author

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• Multiplying leaders drives lasting growth, adding people alone won't scale impact.
• Growth fails without structure: KPIs, training, and clear paths are essential.
• Strong leadership starts with personal discipline and daily habits.
• Empower top performers to mentor others and spread leadership.
• True leadership creates lasting influence and a people-first legacy.

Why do some home service companies stall at $5M while others explode past $50M? 💰

Chris and Chad break down the real reasons home service businesses stall out, and what separates the ones that scale from the ones that stay stuck. From the crucial shift between operator and CEO to building systems that drive accountability without micromanagement, Chad shares unfiltered lessons from scaling Peterman Brothers beyond the $50M mark.

Whether you're at $2M trying to grow or feeling stuck at $10M, this episode will challenge your thinking, call out the excuses, and arm you with practical steps to level up.

Want to win in the shoulder seasons, book more calls, and build a team that drives the business without you pulling every lever?

Press play. ▶️

Additional Resources:

Listen to the original episode!

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Chad on LinkedIn

Chad Peterman | CEO | Author

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Key Takeaways:

• Stop running calls, start running the business.
• Trusting others unlocks scalable growth.
• Systems create self-accountability in teams.
• Booking rate drives everything, track it daily.
• Know your next hire based on weaknesses.

Too many HVAC, plumbing, and home service leaders feel stuck in a cycle of "meeting after the meeting." Plans sound good in the room, but out in the field, nothing really changes. Technicians are confused, office teams feel out of the loop, and commitment is hit-or-miss.

In this solo episode, Chad Peterman continues the series on The Five Dysfunctions of a Team and digs into dysfunction number three: lack of commitment. He breaks down why clarity and conflict are non-negotiable if leaders want real buy-in, not silent resistance. From explaining lead costs to CSRs to involving field pros before changing processes, this conversation is built for leaders who manage techs, installers, and call center teams every day.

Chad unpacks how purpose, simple scoreboards, and better one on ones can transform "gray area" into clear expectations. He shares how paths to progression, pay plan clarity, and town hall style communication can help techs feel heard, supported, and ready to chase bigger goals for their families, not just hit a daily ticket number.

Ready to build a more committed, high-performing team inside your shop?

Join The Arena, Chad Peterman's coaching community for home service leaders, to get practical tools, live coaching, and a network of owners and managers who are scaling the right way - https://cantstopthegrowth.com/

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Chad Peterman | CEO | Author

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Key Takeaways:

• Clarity before action: confused teams do not commit, so explain the why, what, and how before expecting buy in.
• Conflict creates alignment: productive disagreement in meetings leads to decisions people will actually support.
• Show the scoreboard: simple metrics and clear pay plans show techs exactly what winning looks like.
• Listen to the field: involve technicians before changing processes so decisions work in the truck, not just the office.
• Purpose over paycheck: connect daily work to helping families and building futures, not just closing tickets.
• One on ones build commitment: use individual meetings to connect goals, performance, and support for each person.
• Leaders remove friction: the main job of leadership is making the field's hard job easier so they can serve customers better.