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On the first episode of DIY-IT by MIS.tech, host Jason Null is joined by experts Micah Wissman, Adam Ringland & Nate Jewett to discuss essential IT strategies for SMBs. The MIS team emphasizes the importance of aligning IT goals with business goals, taking a layered and evolving approach to cybersecurity, and regularly auditing existing systems to identify areas for improvement. They also suggest that investing in new technology can improve efficiency and ultimately save money in the long run. Tune in for valuable insights into practical business strategies related to IT planning, development, and growth.

Timestamped overview:

01:10 IT strategy crucial for business success.
04:57 Cloud technology education and implementation for businesses.
08:51 Old PC = Slow car analogy for efficiency.
13:11 Nate explains and drives business ROI.
16:26 Small business growth relies on technology reliability.
20:35 Improved security with Cyber Reserve partnership.
23:46 Creative financing for infrastructure, ongoing audits.
26:41 Monitoring, updating, and evolving compliance procedures.
29:49 Collaboration is key for successful projects.
33:07 Industry norms drive applicable best practices.
34:34 Share new partner findings with all others.

Welcome back to DIY-IT by MIS.tech, the podcast where we empower small businesses and individuals to take control of their IT infrastructure.

In today's episode, we have an exciting lineup of experts ready to share their insights and practical advice. Hosted by Jason Null, joined by guests Duane Taylor, Adam Ringland, and Austin Doans, we dive deep into the world of automation, layered security approaches, and the importance of hardware in driving business efficiency.

So sit back, grab your notepads, and get ready for an episode packed with expert advice, real-life stories, and actionable tips to supercharge your IT infrastructure. Let's DIY-IT together!

Join us for episode #03 of the DIY-IT series as Jason Null, the Vice President of MIS Solutions, dives deep into IT service management. With special guests Duane Taylor, vCIO at MIS Solutions, Adam Ringland, Operations Manager at MIS Solutions, and Nate Jewett, another vCIO, they discuss the importance of proactive IT management, the challenges businesses face, and how to streamline operations for efficiency.

Important Links:

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Key Highlights:

- The role of vCIOs and operations managers in IT service management.

- The difference between break-fix solutions and comprehensive IT solutions.

- Real-life examples of businesses benefiting from streamlined IT processes.

- The importance of customer satisfaction and understanding client needs.

- Insights into the latest IT trends, security standards, and best practices.

Learn how IT Service Management can transform your business operations and drive growth.

00:00:00 Intro

00:02:30 We help businesses focus on generating revenue

00:03:41 Managing work & the benefits of IT time analysis

00:07:54 The importance of multiple IT experts

00:12:47 Using telemetry & RMM for managing hardware issues

00:14:54 VCIO office requirements & compliance checklists

00:19:15 HR email requests & the risks of sharing personal info

00:20:20 Consequences of resistance to change

00:25:40 Challenges of IT systems integration

00:27:37 Budgeting for IT costs and expenses

00:30:34 Discussion on customer satisfaction, SLAs, & cybersecurity