What makes an experience unforgettable—and how do we design for it?

In our latest Design & Religion, Van and Pastor Nate sit down with UX legend Jared Spool to unpack “indelible experiences.”

From Disney’s crisis-ready hospitality to tissues in the pew and playful product micro-moments, we explore how the best teams:

• Exceed expectations (the stuff people can’t stop talking about)
• Anticipate latent needs (needs users don’t know they have—yet)
• Eliminate burden (so meaning, not friction, takes center stage)

We also dig into the difference between moments vs. experiences, and why community—online, at church, or in your neighborhood—is the ultimate retention engine.

Send us a text message letting us know what you think of this episode!

We envision a world where design and religion work together to spread love, empathy, and charity faster than divisiveness, selfishness, and hate. To achieve this, we aim to bring the stories of those driving this change—both big and small—into the spotlight, allowing ideas for positive transformation to spread quickly and reach those who need them most.

Nate is the Head Pastor at Red Clay Creek Presbyterian Church https://rccpc.org/

Van is a Service Designer and Illustrator, and his work can be found at https://www.vansheacreative.com/

In this lively episode, Van and Pastor Nate dive into the hype and hope of AI—asking what it means for creativity, conscience, and the Church. From Black Mirror-style “hollow people” to very real ways AI can prep you for doctor visits, job interviews, and tough conversations, they wrestle with the promise and the peril: Can a tool that doesn’t “feel” still help us live better lives?

Send us a text message letting us know what you think of this episode!

We envision a world where design and religion work together to spread love, empathy, and charity faster than divisiveness, selfishness, and hate. To achieve this, we aim to bring the stories of those driving this change—both big and small—into the spotlight, allowing ideas for positive transformation to spread quickly and reach those who need them most.

Nate is the Head Pastor at Red Clay Creek Presbyterian Church https://rccpc.org/

Van is a Service Designer and Illustrator, and his work can be found at https://www.vansheacreative.com/

Nate and Van are joined by design researcher Oxana Loseva to explore endurance—how we keep going without losing ourselves. They contrast resilience with endurance, and Nate shares how gratitude in pastoral work turns burden into privilege. Oxana reflects on stress, health, and identity, while Van reframes tough days as “things we get to do.” Together they discuss removing small choices to save energy, the limits of helping—especially in abusive situations—and Edwin Friedman’s “bridge” fable about when to hold on and when to let go. The takeaway: endurance isn’t blind persistence; it’s grounded by gratitude, boundaries, and faith, helping designers and everyday people stay with what matters most—and step away when staying harms them.

Send us a text message letting us know what you think of this episode!

We envision a world where design and religion work together to spread love, empathy, and charity faster than divisiveness, selfishness, and hate. To achieve this, we aim to bring the stories of those driving this change—both big and small—into the spotlight, allowing ideas for positive transformation to spread quickly and reach those who need them most.

Nate is the Head Pastor at Red Clay Creek Presbyterian Church https://rccpc.org/

Van is a Service Designer and Illustrator, and his work can be found at https://www.vansheacreative.com/

Nate and Van are joined by Charlie Hannagan, Tech Support Specialist about the role of technology in modern church services, particularly regarding live streaming and digital content creation. They talk about the balance between maintaining traditional church values while leveraging technology for outreach and pastoral care, with emphasis on avoiding over-reliance on digital presence at the expense of genuine human connection.

Send us a text message letting us know what you think of this episode!

We envision a world where design and religion work together to spread love, empathy, and charity faster than divisiveness, selfishness, and hate. To achieve this, we aim to bring the stories of those driving this change—both big and small—into the spotlight, allowing ideas for positive transformation to spread quickly and reach those who need them most.

Nate is the Head Pastor at Red Clay Creek Presbyterian Church https://rccpc.org/

Van is a Service Designer and Illustrator, and his work can be found at https://www.vansheacreative.com/

Nate and Van engage in a wide-ranging conversation covering misinformation, and political discourse, while expressing concerns about leadership and the spread of false information on social media. They discussed personal experiences and shared perspectives on simple-living, sobriety, the importance of controlling what one can in challenging times, and the value of education and peaceful action over violence.

Send us a text message letting us know what you think of this episode!

We envision a world where design and religion work together to spread love, empathy, and charity faster than divisiveness, selfishness, and hate. To achieve this, we aim to bring the stories of those driving this change—both big and small—into the spotlight, allowing ideas for positive transformation to spread quickly and reach those who need them most.

Nate is the Head Pastor at Red Clay Creek Presbyterian Church https://rccpc.org/

Van is a Service Designer and Illustrator, and his work can be found at https://www.vansheacreative.com/

Nate and Van interview Jeffrey Miller, a renowned church organist, about his career and experiences in church music and opera. They cover the planning and execution of memorial services, including the importance of music selection, personal preferences, and setting boundaries for family contributions. Finally, they explore the challenges of funeral attendance and community involvement, emphasizing the need for personal boundaries and policies in religious services.

Send us a text message letting us know what you think of this episode!

We envision a world where design and religion work together to spread love, empathy, and charity faster than divisiveness, selfishness, and hate. To achieve this, we aim to bring the stories of those driving this change—both big and small—into the spotlight, allowing ideas for positive transformation to spread quickly and reach those who need them most.

Nate is the Head Pastor at Red Clay Creek Presbyterian Church https://rccpc.org/

Van is a Service Designer and Illustrator, and his work can be found at https://www.vansheacreative.com/

Rachele Gilmore joins Nate and Van to discuss their personal experiences with performing and focus on the challenges and rewards of their respective careers. They also explored the psychological and therapeutic aspects of performing and leading worship services, emphasizing the importance of authenticity, subtlety, and interactivity. The conversation ended with a discussion on the significance of singing and prayer in personal and communal experiences, and the potential for finding joy and a meditative state in these activities.

Send us a text message letting us know what you think of this episode!

We envision a world where design and religion work together to spread love, empathy, and charity faster than divisiveness, selfishness, and hate. To achieve this, we aim to bring the stories of those driving this change—both big and small—into the spotlight, allowing ideas for positive transformation to spread quickly and reach those who need them most.

Nate is the Head Pastor at Red Clay Creek Presbyterian Church https://rccpc.org/

Van is a Service Designer and Illustrator, and his work can be found at https://www.vansheacreative.com/

Rev. Dr. Jason Santos joins to discuss popular media and social influencers on religious views, and the challenges of tribalism in communication. We also explore the potential for rethinking how the gospel is communicated and proclaimed in the worship service, the importance of engaging with the world beyond their religious community, and the need for a more nuanced approach to understanding and addressing varieties of social issues. The conversation also touched on the responsibility of religious leaders to engage with popular media, the role of podcasts in facilitating diverse conversations, and the potential for clergy to bridge gaps.

Send us a text message letting us know what you think of this episode!

We envision a world where design and religion work together to spread love, empathy, and charity faster than divisiveness, selfishness, and hate. To achieve this, we aim to bring the stories of those driving this change—both big and small—into the spotlight, allowing ideas for positive transformation to spread quickly and reach those who need them most.

Nate is the Head Pastor at Red Clay Creek Presbyterian Church https://rccpc.org/

Van is a Service Designer and Illustrator, and his work can be found at https://www.vansheacreative.com/