In this episode of Shipup Talks, we sit down with Chloe Pascal, Global Head of Marketing at @nostosolutions, to discuss all things e-commerce innovation and Nosto’s Intelligent Commerce experience platform. Tune in to discover: 🤖 How Nosto harnesses AI to drive intelligent product recommendations, increasing customer engagement by 20% and improving conversion rates by 15%. 🌍 The growing role of sustainability in eCommerce: Nosto has integrated sustainability features, enabling merchants to promote greener choices, and has seen a 30% increase in engagement from brands leveraging these tools. 🤝 The importance of partnerships in Nosto's growth, with collaborations contributing to a 25% increase in market share in key regions like the UK. 📻 Subscribe to our Shipup Talks podcast on Spotify and Deezer so you don't miss any of our upcoming episodes. ⭐ If you enjoyed this episode, please consider subscribing and leaving a comment. At Shipup, our mission is to reveal the successes, challenges and trends in e-commerce 🚀 Shipup Talks is a podcast proudly brought to you by Shipup.

Join us for another episode of Shipup Talks: Ecommerce Podcast as we dive into the future of customer care outsourcing with George Lorrain, Expansion Manager at Onepilot. In this episode, discover: 🤖 How Onepilot harnesses AI to successfully manage spikes in customer tickets, up to 20X standard influxes, without hiring additional staff. 💡 Tips and tricks on ensuring GDPR compliance when outsourcing, from tracking all interactions and accesses across a brand to carefully selecting what exactly brands should outsource, from phone to live chat. 📈 Onepilot’s advice for improving customer subscription rates while gaining valuable product feedback, with Onepilot contributing to a renewal rate of +90%. ⭐ If you enjoyed this episode, please consider subscribing and leaving a comment. At Shipup, our mission is to reveal the successes, challenges and trends in e-commerce 🚀 Shipup Talks is a podcast proudly brought to you by Shipup.

In this episode of Shipup Talks, we sit down with Matthew Jacques, Global Partnerships Director at ZigZag Global. Matthew shares his expertise in e-commerce and how returns management is becoming a key factor in customer satisfaction. Watch to discover: 📊 How AI and data analysis allow merchants to anticipate customer behavior, enabling more tailored services. Currently, over 75% of online shoppers check a retailer’s returns policy before making a purchase, underscoring the need for efficient returns systems. 💰 Strategies to retain revenue with returns. ZigZag helps retailers save up to 40% in return costs with features like QR codes and consolidated returns. During peak seasons, they handle up to 50,000 returns daily, enabling retailers to manage inventory and reduce environmental impact at scale. 🌱 How online retailers can improve the sustainability of their returns: retailers using ZigZag's platform have cut return-related carbon emissions by up to 50% by leveraging their global network of return centers, ensuring products are sent to the nearest location for restocking or recycling. ⭐ If you enjoyed this episode, please consider subscribing and leaving a comment. At Shipup, our mission is to reveal the successes, challenges and trends in e-commerce 🚀 Shipup Talks is a podcast proudly brought to you by Shipup.

Discover how @easiware has transformed itself from a general CRM to a specialized omnichannel platform with 500 clients to its name.

Dive into the secrets of their success:

📈 How to leverage data to enhance the customer experience– before purchase but also post-purchase.

🇫🇷 How easiware manages to not only rival, but thrive in the face of industry giants such as Salesforce as a proud Made in France SaaS.

🎯 Future ambitions after fundraising: product transformation and international expansion

📻 Subscribe to our Shipup Talks podcast on Spotify and Deezer so you don't miss any of our upcoming episodes.

⭐ If you enjoyed this episode, please consider subscribing and leaving a comment.

At Shipup, our mission is to reveal the successes, challenges and trends in e-commerce 🚀

Shipup Talks is a podcast proudly brought to you by Shipup.

Découvrez les secrets derrière le succès de Camif, e-commerçant de design eco-responsable 🌱, avec son président Emery Jacquillat. Plongez dans la recette de leur réussite en abordant plusieurs thématiques clés : ✨ Réinvention : Comment la Camif s’est transformée d’entreprise en échec à un succès de l’e-commerce avec des valeurs éthiques. 🚫 Boycott Black Friday : Découvrez comment le boycott du Black Friday a impacté la perception de la marque et la fidélité des clients. 😊 Expérience Client : Comment ils ont réussi à améliorer la satisfaction avec un support post-achat de qualité.

Welcome to eCommerce Legend, in this episode, we will embark on a journey about Customer Support and Tech with Onepilot, one of Europe's fastest-growing tech companies. In this two-part series, we share the insights behind their rise.

Our guest for this episode is George Loraine, the Expansion Manager at Onepilot, who lends his expertise to delve into the realms of customer support and e-commerce expansion.

In Part 1, you'll discover:

• Onepilot's Origin: The story behind Onepilot's creation, the idea of mixing traditional customer service outsourcing and technology.

• Tech-Powered Differentiation: How Onepilot stands out in the customer support arena with a tech-driven approach.

• Technological Innovations: Including AI, data-driven coaching, and a knowledge base that seamlessly blends human expertise with technology.

• Insights from an expansion manager: Learn from Onepilot's expansion strategy in the UK, Germany, Spain, and the Netherlands, leveraging existing infrastructure and starting with proof of concept.

• Success Stories: Dive into some of the use cases where they have helped to transform brand's customer care.

• Signs to Outsource CS: What are the indicators to identify that your brand might need to outsource its customer service?

Don't miss this insightful episode of eCommerce Legend, brought to you by Shipup. Subscribe on Apple Podcasts, Spotify, or Google Podcasts, and share your feedback.

Dans cet épisode d'e-Commerce Legend, découvrez l'histoire de Le Slip Français, une marque emblématique de sous-vêtements qui a su réinventer le monde du "slip" Made in France tout en marquant son territoire dans le paysage digital. Plongez dans la recette de leur réussite en abordant plusieurs thématiques clés :

• Authenticité et Croissance : Comment une entreprise dédiée au sous-vêtement a su fidéliser plus de 600k clients tout en préservant sa signature Made in France.
• Stratégie Omnicanale : La manière dont Le Slip Français a orienté ses clients entre son site en ligne et ses 20 boutiques physiques, créant un écosystème commercial cohérent.
• Collaboration B2B : Plongez dans leur approche des grands comptes B2B et leur intégration sur des marketplaces comme Zalando et Veepee.
• Expérience Client : Comment ont-ils réussi à rester proches de leur communauté tout en optimisant leurs coûts d'acquisition ?
• La Fusion du Phygital : L'importance d'allier l'expérience en ligne et hors ligne pour une marque de sous-vetements.

Abonnez-vous à notre podcast e-Commerce Legend sur Apple Podcasts, Spotify ou Google Podcast pour ne pas manquer nos épisodes à venir. Si cet épisode vous a plu, pensez à laisser un commentaire et cinq étoiles.

Chez Shipup, notre mission est de dévoiler les succès, les défis et les tendances du e-commerce.
e-Commerce Legends est un podcast fièrement proposé par Shipup.

Dans cet épisode de e-Commerce Legends, nous avons le plaisir de recevoir Sarah Smadja, la directrice e-commerce et opérations chez Bobochic, une marque qui redéfinit le monde du mobilier avec une touche d'élégance à la française.
Au cours de cet épisode vous découvrirez :

• L'ascension de Bobochic sur des plateformes comme TikTok avec 700k d’abonnés.
• La stratégie de contenu lifestyle de Bobochic qui le différencie en tant que DNBV.
• Le quotidien d'une directrice e-commerce et operations, de la gestion de produits à la garantie d'une expérience client parfaite.
• Les initiatives phygitales de la marque, avec des produits modulables et des pop-up stores.
• La vision de Bobochic : rendre le design tendance accessible à tous, sans cibler un "client type".
• Les trois piliers qui distinguent Bobochic des géants du meuble.
• Les débuts de Bobochic dans les ventes privées et sa présence croissante sur les marketplaces internationaux.
• Les futurs défis et objectifs de la marque, dont l'internationalisation et la mise en place d'un CRM.

Abonnez-vous à notre podcast eCommerce Legend sur Apple Podcasts, Spotify ou Google Podcast pour ne manquer aucun de nos épisodes passionnants. Laissez votre avis et attribuez-nous cinq étoiles si cet épisode vous a marqué.
Chez Shipup, nous demeurons à la pointe de l'eCommerce, dénichant pour vous des pépites d'inspiration. Restez branchés pour le prochain épisode d'eCommerce Legend !
e-Commerce Legends est un podcast proposé par Shipup.