Is AI really the future of customer experience? In this episode, Ryan Serpan dives deep into how AiCX (AI-Driven Customer Experience) is reshaping the way brands interact with customers. Learn how to blend human empathy with machine intelligence to create better engagement and loyalty outcomes.

What you'll learn:

• The evolving role of AI in CX strategy

• Common pitfalls when adopting AiCX

• How predictive AI is shaping future customer journeys

#AiCX #CustomerExperience #ArtificialIntelligence

Grab a coffee and join Mo Hafez ( @BeyondtheBytePodcast ) and AJ Bubb ( @FacingDisruption ) for an unfiltered conversation about AI in the real world. We break down why 95% of generative AI projects fail, why treating AI like an instant solution is a recipe for disaster, and how to actually implement AI successfully.What We Cover:Why AI is like your "best worst intern"The AI skills gap vs. the knowledge skills gapRAG implementations and what actually worksHow to avoid AI washing and innovation theaterReal talk about the AI bubble and what's coming nextFilmed at Re Café in Sterling, VA—because the best tech conversations happen over great coffee.

Is GenAI changing marketing for good? In this episode, AJ sits down with Camilla Sullivan to unpack how generative AI is transforming content, personalization, and team skills.

Key points:

• Why human expertise is crucial in AI-driven marketing

• How GenAI streamlines workflows and boosts creative output

• Strategies for managing change and building resilient teams

• Best practices for using AI while protecting your brand

  
  

Find out how to thrive in the future of marketing and keep your skills ahead of the curve.