You’re not struggling because your food is bad.
You’re not struggling because “there aren’t enough good people.”
You’re struggling because the systems your team needs to win… don’t exist yet.

After analyzing 1,000+ restaurants, from $500K mom-and-pops to $25M multi-unit groups...I found the same three problems destroying operations, margins, culture, and consistency:

1. No clarity or tools for your staff

Most owners assume people know what “follow up,” “lead,” or “hold accountable” means. They don’t.
And when people don’t have clarity, they fail.
Executors can only execute what you actually define.

2. Broken or nonexistent training

Restaurants think they train well because they have a binder.
Wrong.
If training isn’t mapped, evaluated, communicated, and consistent, you’re burning employees AND guests for 6 months while they “figure it out.”

Consistency comes from systems, not hope.

3. Zero leadership development

The average restaurant “promotes” someone, hands them keys, and wishes them luck.
But leaders aren’t born, they’re built.
And without a real development program, you’ll keep losing your best people and stalling your growth.

In this podcast you will learn to fix these three things in your restaurant today.

Most restaurant owners think inconsistency is a training problem.
It’s not.

In this podcast, I break down the real reason your hospitality, performance, and leadership fluctuate and why micromanaging, more meetings, or adding extra paperwork never solves it.

Instead, you’ll learn the 4 drivers that create inconsistency inside any restaurant and how the top 10% fix them:

Here's what I go over:

✅ Why leadership is the #1 reason employees quit
✅ The 3 leadership skills every restaurant must develop
✅ The exact training structure that removes burnout and inconsistency
✅ How to build growth metrics that keep staff motivated past month 6
✅ Why pay is the least important factor in retention
✅ How to stop 'quietly quitting', excuses, and low accountability
✅ How consistency creates maximum guest retention (80% of your revenue)

If you want a team that performs the same when you’re NOT in the building…
If you’re tired of repeating yourself, micromanaging, and fighting fires…
If you want true hospitality + consistency, the kind that builds a loyal guest base…

This is the blueprint.

Scaling a restaurant from 1… to 4… to 5 locations is exciting, until the cracks start showing.

Most restaurant owners think their biggest problem is hiring, training, or systems.

But the REAL breakdown happens in one place only:
👉 The implementation phase on the floor.

In this podcast, I break down the exact reason growing restaurant groups lose consistency, hospitality standards slip, and why even the best training falls apart the moment your new employees hit the floor.

You'll learn:

✅ The 3 onboarding phases every restaurant must master
— Expectation
— Commitment
— Implementation (where 99% fail)

✅ Why your floor environment destroys your training
✅ How inconsistent leadership, follow-up, and accountability sabotage growth
✅ How to fix hospitality gaps before opening your next location
✅ How to get managers to hold standards without fear of “losing staff”
✅ Why “toxic top performers” aren't actually irreplaceable
✅ The simple 3-item system to rebuild your floor standards and get consistency FAST

If you’re opening more locations, or planning to, this podcast will save you hundreds of hours, thousands of dollars, and protect your brand from collapsing under its own growth.

Hospitality isn’t dying, the way we train it is.

In this presentation, I break down the hospitality mindset that most restaurants completely miss. If you’ve ever wondered why your team can smile, say the right words, follow the script… and STILL fail to deliver real hospitality, this is for you.

Most restaurants try to fix the symptom, the surface-level smiles, greetings, and scripts. But the real game is underneath the iceberg: the cause.

That’s where loyalty, retention, culture, and real guest experience are built.

Inside this training, I break down:

🔥 Why hospitality feels rare today
🔥 Why scripts don’t create connection
🔥 Why Gen Z isn’t motivated by money, and what actually drives them
🔥 The real difference between service vs. hospitality (your team MUST know this)
🔥 Why hospitality is innate in everyone
🔥 How Chick-fil-A, In-N-Out, and elite teams build buy-in, growth, and purpose
🔥 The one mindset shift that makes training actually STICK
🔥 Why accountability is the #1 missing skill in restaurants
🔥 How “employee experience” determines your guest experience
🔥 The 'Moneyball' lesson every operator needs: put the right people in the right roles

If you want to build a team that gives unconditional hospitality, creates trust with guests, stays bought in, and actually cares, it starts with the mindset.

This is how you develop your people.
This is how you build culture.
This is how you thrive instead of survive.

Most people stay stuck in a paycheck-to-paycheck life because they think like everyone else.

So, in this presentation, I show you the exact mindset shift top performers use, and how it completely changes your future in hospitality, leadership, and life.

This shift helped Chick-fil-A beat every other QSR without the best product, how Apple crushed Microsoft by focusing on innovation instead of competition, and why selfless, unconditional hospitality is the most profitable skill in the restaurant industry.

If you want more opportunity, more income, and more growth, it starts with the mindset you carry in your restaurant.

In this podcast you’ll learn:

✔️ Infinite vs. finite mindset (and why almost everyone gets this wrong)
✔️ The real reason Chick-fil-A dominates without the best chicken
✔️ How Apple beat Microsoft by competing with themselves
✔️ Why knowledge isn’t power, but knowledge with action is
✔️ The difference between service and true hospitality
✔️ How selfless, unconditional hospitality makes you more valuable
✔️ How to build relationships, elevate guest experience, and grow faster
✔️ Why doing more than you’re paid for leads to getting paid more than you do

If you’re in hospitality, a restaurant owner, or you want to grow into a top-tier performer, this is for you.

Most restaurant owners completely underestimate the power of the host experience. Your host can be the #1 driver of guest retention, reviews, and sales but only if you stop running a basic, mid, average host stand like everyone else. The Emotional ROI Theory not only works for Hosts, but everyone else in your restaurant.

In this podcast, I break down how to elevate:
✔ Guest retention
✔ Sales per guest
✔ Host performance + confidence
✔ Your entire hospitality culture

I’ll show you the tactical, plug-and-play upgrades that the best operators in the world use, like greeting guests, systemizing emotional ROI, elevating interactions, and transforming your staff into a true hospitality assets.

This is what the top 10% of restaurants do.

The Top 10% of Restaurants All Do THIS — And Now You Can Too

After analyzing 1,000+ restaurants, we discovered one undeniable truth:
The top 10% all master the experience flow.

Not steps of service.
Not scripts.
Not generic hospitality training.
The entire guest journey, mapped, systematized, and executed at a high level.

So in this video, I break down the exact experience flow every high-performing restaurant uses.

This is the framework that separates “average” from elite hospitality and it’s exactly what companies like Ritz-Carlton, Chick-fil-A, and Carbone obsess over.

So if your a Restaurant owner, GM, manager or leader who want:

• Consistent guest experience
• Elevated service
• Higher check averages
• More reviews
• Staff buy-in
• Customer loyalty & retention
• A restaurant that finally runs smoothly

Then you need to watch this.

Starbucks is closing hundreds of locations across the U.S. but that’s not the real story. The real story is why they’re failing… and how you can use their mistakes to grow your own business.

So In this video, I break down:
✔️ The truth behind Starbucks’ decline
✔️ What made them unstoppable in the first place
✔️ The moment they lost focus on innovation and hospitality
✔️ Why their identity crisis is killing performance
✔️ And how you can turn their failure into your success

Whether you run a coffee shop, restaurant, or any business that relies on people, this is your wake-up call. I’ll show you the five phases every thriving business needs in Hospitality:

1️⃣ Advanced Leadership
2️⃣ High-Level Systems
3️⃣ Dynamic Training
4️⃣ Follow-Up Mastery
5️⃣ Accountability

This is the exact framework Starbucks used to dominate and the one that can help you build unstoppable hospitality, retention, and growth in your business today.

Join the Free Live Workshop '1 book + 1 hour Live Training' to Fix Your Restaurant: 🔥 https://join.30percentrule.com/handbook-launch 🔥