In Episode 37 of Process Server Daily, host Mighty Mike Reid interviews Scott John Borowski of Charm City Process Services & Notary in Maryland. Scott shares how he jumped into process serving after watching YouTube, scaled quickly through affiliate work, and why safety, consistency, and networking are key. He also расскаunts a high-pressure serve involving a DC attorney and a rewarding eviction case where persistence finally helped a landlord get to court.

00:00 Intro / Episode 37

00:35 Meet Scott (Charm City Process Services – Maryland)

01:30 Why he chose process serving (from paramedic to server)

03:40 Where his work comes from (affiliates + pro se clients)

05:20 First months results (300+ serves since May)

06:10 Worst experience: DC attorney / disciplinary board situation

09:10 Best win: persistent landlord case + finally getting service

12:30 Safety tips (buddy system, tools, visibility, planning routes)

15:20 Advice for new servers (learn constantly + study court issues)

17:40 How to reach Scott / Closing thoughts

In episode 36 of Process Server Daily, Mighty Mike Reed chats with Eric and Amy Luthy, former law-enforcement pros (≈35–37 years combined) who run Samurai Investigations LLC in Michigan. After adding a PI license ~2 years ago and process serving ~18 months ago, they've grown ~1200% since January by doing the basics exceptionally well: answer the phone, make first attempts within 24–48 hours, communicate proactively, and file clean, detailed notes that "paint the scene." They cover ~20 counties (and beyond when clients are in a bind), prioritize relationships over one-off jobs ("yes first," even if it's a loss leader), and have won recurring firms by solving problems others wouldn't—like driving 3.5 hours for a same-day rescue after a prior server botched a PPO serve. They share Michigan-specific tips (process servers are trespass-law exempt while serving; sub-service requires court order on most in-state matters), stress de-escalation and empathy at the door, and urge newcomers to call firms, listen for pain points, and document everything. Connect: samuraisinvestigationsllc.com (main line: 269-330-3218).

Timestamps:
00:00 Intro / Episode 36
01:10 Meet Eric & Amy Luethy (Samurai Investigations – Michigan)
03:20 Law enforcement background & entering process serving
06:10 Early growth strategy & learning from mentors
09:00 Customer service as a competitive advantage
12:40 Expanding service areas & saying "yes" to clients
16:30 Marketing, phone calls & building law firm relationships
21:10 Safety challenges & real-world serving experiences
27:45 Detailed notes, documentation & standing out in court
35:20 Rapid growth, hiring, and scaling the business
43:10 Advice for new process servers & investigators
49:30 How to contact Samurai Investigations / Closing

In episode 35 of Process Server Daily, Mighty Mike Reid interviews Mitch Vaughn, founder of Tracked & Solved Investigation Agency in Lewiston, Idaho. After rebuilding his life and spending five years in cybersecurity, Mitch launched an agency that now employs eight PIs, handling investigations, skip tracing, and process serving across ID/WA using licensed databases and on-the-ground verification. He stresses neutrality, airtight documentation, and strict compliance with state laws—sharing a key early lesson about screening cases for protection orders. Mitch's most rewarding work includes helping exonerate a man wrongly accused and supporting reunifications in custody matters. His advice to newcomers: do your due diligence, vet risk, confirm addresses, serve at homes (not workplaces) when possible, and learn under a reputable agency before going solo. Connect at investigationsidaho.com.

00:00 Intro / Episode 35
01:00 Meet Mitch Vaughn (Tracked & Solved – Idaho)
03:00 How Mitch got started in investigations
05:30 From cybersecurity to PI & process serving
07:45 Skip tracing methods + boots-on-the-ground work
10:10 Hiring investigators & what Mitch looks for
12:40 Early mistake: protection orders & due diligence
14:30 Most rewarding cases (custody & wrongful accusations)
17:00 Advice for servers & investigators in the field
18:50 How to contact Tracked & Solved / Closing

In episode 34 of Process Server Daily, Mighty Mike Reid interviews Brendon Carl, CEO of WinWin Process Serving (TX). Brendon shares how he discovered serving via a Craigslist job in California—drawn by flexibility for his wife and five kids—and later launched his own company after realizing he could handle the full workflow himself. Now based near Austin, he covers Williamson/Travis counties and routes between DFW and San Antonio, emphasizing professionalism, safety ("no paper is worth your life"), and empathy at the door. He talks tools and ops—ServManager (moving to Mighty's dashboard), simple skip-tracing via a PI database/Whitepages, sourcing servers through NAPPS, the Mighty directory, and Facebook groups, plus the importance of answering the phone (or using phone trees with RingCentral/Dialpad to cut spam). For newcomers: verify state requirements, confirm there's enough market (prefer metros), learn procedures before taking direct attorney work, and partner locally. He also highlights winwinps.org as a resource hub (state-by-state "how to become a server," service-method guides) and credits the Mighty community for helping him expand while maintaining family time—especially as he supports his son's health and homeschooling.

Timestamps:

00:00 Intro / Podcast relaunch

01:10 Meet Brendon Carl (WinWin Process Serving)

03:00 How Brendon got started (flexibility + family)

06:00 Learning the money math + early serving in California

09:10 Going independent + landing first attorney clients

12:30 Safety lessons from the field (what not to do)

17:10 Why process serving is rewarding (helping landlords, CPS, due process)

20:30 Tools: skip tracing + server software

23:00 Finding affiliates + importance of answering the phone

25:30 Advice for brand-new process servers (market research + location)

28:20 How to contact Brendon / winwinps.org + closing

In episode 33 of Process Server Daily, host Mighty Mike Reed spotlights Sandra Kimbrough, P.I. and process server, president/CEO of Swan Legal Services LLC in Baytown/Houston, Texas. Sandra shares how she earned her Texas process server certification (via JBCC) even before her P.I. license, then built a practice spanning process serving, PI work (criminal/civil defense, background checks, skips, witness location, judgment recovery, self-help repos), and courier services. She stresses compassion, neutrality, and de-escalation at the door, plus meticulous documentation (timestamps, photos, plates, names) to satisfy picky courts. Sandra breaks down Texas rules: personal service state; drop service only after positive ID and with no barriers (e.g., not through a screen door); >5 minutes of "wait time" by a non-PI can cross into unlicensed PI work; servers may find an address, but broader skip tracing is PI-only; PI-client privilege is real and stronger when tied to counsel. Looking ahead, she's mentoring new servers, expanding services (e.g., court-ordered classes), and campaigning to be East Region Director for the Texas Process Server Association—inviting attorneys and agencies to connect via swanlegalservices.com and socials.

In episode 32 of Process Server Daily, host Mighty Mike Reid talks with Joshua Hutchinson, president of HutchServes LLC in Murfreesboro, TN and secretary of Tennessee's state association. Josh shares his path from first court filings in California to launching HutchServes (spurred by CA's AB5) and relocating to Tennessee. He contrasts California's standardized forms with Tennessee's rural realities—domestication quirks, terrain and weather challenges—explaining his tiered flat-rate pricing for metro, other, and remote counties. With Tennessee requiring virtually no certification ("18 and breathing"), he's helping the association pursue practical training and collaboration with the courts. Looking ahead, Josh aims to open an office, hire staff, and expand multi-state coverage through a vetted partner network. He emphasizes proactive communication, professionalism, and community—crediting Mighty's mastermind for strategies that win loyal law-firm clients. Contact: hutchserves.org (email: hutchserves1419@gmail.com).

In episode 31 of Process Server Daily, host Mighty Mike Reed interviews Simone Williams, president and CEO of Skyway Process in Burien, Washington. Simone shares how she took over her late father's process serving business to continue his legacy and stay connected to him. She discusses her dedication to professionalism, empathy, and communication—ensuring timely updates and respectful service. Covering primarily King and Pierce counties, Simone focuses on providing reliable, personable, and diligent service rather than competing for "number one" status. Her goal is to expand the family business and maintain strong relationships with clients and peers, emphasizing integrity, accountability, and compassion in every serve.

00:00 Introduction to Process Server Daily
00:41 Meet Simone Williams of Skyway Process
02:05 Taking Over a Family Legacy
03:55 Getting Clients Through Professionalism & Follow-Through
05:45 Communication, Proofs of Service & Client Trust
07:30 Process Serving in Washington State
09:20 Business Goals & Family Expansion
11:10 What Sets Skyway Process Apart
12:40 How to Contact Simone / Closing Remarks

In this episode of Process Server Daily, host Mighty Mike Reed interviews Adell Sedillo, founder of Rhino Justice in Houston, Texas. Adell, a process server for two years, shares how she entered the field after COVID seeking financial stability and time freedom. She discusses her professional approach, emphasizing timeliness, accuracy, and unbiased service. Adell explains how she stands out by updating clients promptly, submitting affidavits within 24–48 hours, and treating her work as a career, not just a job. She encourages new servers to focus on reliability over low pricing and reveals plans to expand Rhino Justice with a new website and continued growth in Houston's process serving community.

00:00 Introduction / welcome back to Process Server Daily
00:40 Meet Adell Sedillo (Rhino Justice, Houston)
01:25 How Adell got into process serving after COVID
03:05 The role of process servers in due process + staying unbiased
04:35 Quick break: Mighty Process Servers community mention
05:05 "Secret sauce" for getting/keeping clients (service quality & trust)
07:10 Communication systems: daily updates + fast proof of service
09:10 Handling client expectations, status requests, and scaling
11:05 Advice for hiring servers: not just lowest price or longest tenure
12:45 What's next for Rhino Justice (growth + website)
14:00 How to contact Adell + closing remarks ("stay safe out there")