This episode of our award-winning podcast concludes our discussion on a new approach for medical groups in this time of drastic change. Only those models undergoing change will succeed.

Host: Tomas Villanueva, DO, MBA, FACPE, SFHM Senior Principal, Performance Improvement Consulting Vizient

Guest: Michael Strilesky Senior Principal, Care Delivery Transformation Strategy Consulting Vizient

Show Notes:

[01:11] Academic medical centers and the need for innovation

[02:46] Meeting the physician shortage challenge

[04:51] Resistance to a new care model

[06:23] Reimbursement, technology and consumer desires will drive the new model

[07:06] The physician compensation factor in the new model

Links | Resources:

To contact Modern Practice: modernpracticepodcast@vizientinc.com

Michael Strilesky’s email: michael.strilesky@vizientinc.com

“Grow hospital market share by integrating ambulatory care across acute service lines” (Vizient publication): Click here

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All the drastic changes occurring in healthcare, particularly in the way it is delivered, necessitate corresponding changes in how we structure medical groups. This episode of our award-winning podcast continues the discussion on the need for a new strategy for medical groups, and an expert returns to consider what that strategy might be.

Host: Tomas Villanueva, DO, MBA, FACPE, SFHM Senior Principal, Performance Improvement Consulting Vizient

Guest: Michael Strilesky Senior Principal, Care Delivery Transformation Strategy Consulting Vizient

Show Notes:

[01:11] Academic medical centers and the need for innovation

[02:46] Meeting the physician shortage challenge

[04:51] Resistance to a new care model

[06:23] Reimbursement, technology and consumer desires will drive the new model

[07:06] The physician compensation factor in the new model

Links | Resources:

To contact Modern Practice: modernpracticepodcast@vizientinc.com

Michael Strilesky’s email: michael.strilesky@vizientinc.com

“Grow hospital market share by integrating ambulatory care across acute service lines” (Vizient publication): Click here

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The huge flurry of changes in how we deliver healthcare have brought into question the viability of the conventional medical group model, whether it’s sustainable and gives us a competitive advantage or whether we need to invest in something else. On the next three episodes of this award-winning podcast, an expert joins Tomas to consider the future of medical group practices.

Host:

Tomas Villanueva, DO, MBA, FACPE, SFHM

Senior Principal, Performance Improvement Consulting

Vizient

Guest:

Michael Strilesky

Senior Principal, Care Delivery Transformation

Strategy Consulting

Vizient

Show Notes:

[01:46] Current medical group model

[02:58] Impact and role of medical groups

[04:12] Drawbacks and limitations of current model

[06:13] Different care and practice models emerging

[07:49] The disruptors have been fantastic

[09:47] Different approach for medical groups affiliated with academic medical centers

Links | Resources:

To contact Modern Practice: modernpracticepodcast@vizientinc.com

Michael Strilesky’s email: michael.strilesky@vizientinc.com

“Grow hospital market share by integrating ambulatory care across acute service lines” (Vizient publication): Click here

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On this final episode of a three-part series, Tomas finishes his discussion with two experts on high-reliability organizations who examine the crucial role of learning areas in the success of top performers. High-performing organizations take care of not only their patients but their staff and indeed enable staff to be at their best.

Host: Tomas Villanueva, DO, MBA, FACPE, SFHM Senior Principal, Performance Improvement Consulting Vizient

Guests: Suzanne Miller, MSN, RN Senior Consulting Director, Reliability and Management Systems Vizient

Katerie Chapman, MHA Senior Principal, Safe and Reliable Healthcare Vizient

Show Notes:

[00:54] Need for change-ready units in the organization

[01:32] Overcome the perception “this is one more thing”

[03:17] Example: skeptical ICU nurse – “This is going to fail”

[04:56] Taking a phased approach

[05:37] Measuring success of learning areas: the benchmarks to use

06:22] Excited staff members

Links | Resources:

To contact Modern Practice: modernpracticepodcast@vizientinc.com

Vizient Safe and Reliable Healthcare site: Click here

Suzanne’s email: suzanne.miller@vizientinc.com

Katerie’s email: katerie.chapman@vizientinc.com

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On this episode, Tomas continues his discussion with two expert guests about learning areas and how they are proving effective and essential in developing high-reliability organizations.

Host: Tomas Villanueva, DO, MBA, FACPE, SFHM Senior Principal, Performance Improvement Consulting Vizient

Guests: Suzanne Miller, MSN, RN Senior Consulting Director, Reliability and Management Systems Vizient

Katerie Chapman, MHA Senior Principal, Safe and Reliable Healthcare Vizient

Show Notes:

[00:41] Who engages in learning areas?

[03:17] A flood of kudos in the ED – an example of lifting morale

[05:10] Team participation in barcode scanning – an example of improving compliance

[07:02] A resource for senior leaders

[07:55] A safety concern that, once identified, was quickly corrected

[08:44] Real-time nature of rounding and issue resolution

Links | Resources:

To contact Modern Practice: modernpracticepodcast@vizientinc.com

Vizient Safe and Reliable Healthcare site: Click here

Suzanne’s email: suzanne.miller@vizientinc.com

Katerie’s email: katerie.chapman@vizientinc.com

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Learning areas have become an effective aspect of high-reliability organizations in healthcare. Employing floor or departmental huddles as the focal point for these learning areas, the experience of the huddles has been augmented and reinforced by bulletin boards and whiteboards. Even more effective is the newest wrinkle in the experience – LENS (Learning & Engagement System) boards, which are dynamic, digitally-based visual boards that can transmit messaging on a 24/7 basis in a designated learning area. On the next three episodes, Tomas discusses learning areas with two expert guests, who will share the rationale behind them and how to make them work for you.

Host: Tomas Villanueva, DO, MBA, FACPE, SFHM Senior Principal, Performance Improvement Consulting Vizient

Guests: Suzanne Miller, MSN, RN Senior Consulting Director, Reliability and Management Systems Vizient

Katerie Chapman, MHA Senior Principal, Safe and Reliable Healthcare Vizient

Show Notes:

[01:58] Developing and sustaining learning areas

[03:02] Elements employed in a learning area

[05:00] The cornerstone of high reliability

[06:07] The visual management role

[07:37] Advantages of the LENS board

[09:07] Selecting a unit to be a learning area

Links | Resources:

To contact Modern Practice: modernpracticepodcast@vizientinc.com

Vizient Safe and Reliable Healthcare site: Click here

Suzanne’s email: suzanne.miller@vizientinc.com

Katerie’s email: katerie.chapman@vizientinc.com

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The healthcare workforce is in a state of crisis: shortages of healthcare workers, rampant burnout, schedules in flux and outbreaks of violence in the workplace. On this episode, Tomas continues his discussion with a leading expert on the healthcare workforce on steps organizations can take to alleviate this crisis.

Host: Tomas Villanueva, DO, MBA, FACPE, SFHM Senior Principal, Clinical Operations and Quality Vizient

Guests: Eric Burch, MBA, RN, FACHE Executive Principal, Operations and Workforce Services Vizient

Show Notes:

[00:32] Need for collecting and leveraging data

[02:12] Reflecting the community in recruiting and retention

[03:28] Addressing regulatory issues

[06:10] Unions

[07:06] Taking the pulse

[07:35] Expanding the pipeline

[09:23] Fostering wellness and resilience

[10:52] Short- and long-term strategies

Links | Resources:

To contact Modern Practice: modernpracticepodcast@vizientinc.com

Eric’s email: eric.burch@vizientinc.com

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Before the Covid outbreak, the healthcare workforce was already in a state of crisis. Covid made it much worse. On this new series of our award-winning podcast, we examine the varied causes behind workforce challenges and shortages of nurses, physicians and other related disciplines. We’ll also explore steps we can take to alleviate this crisis. Joining is us a leading workforce expert to provide an overview.

Host: Tomas Villanueva, DO, MBA, FACPE, SFHM Senior Principal, Clinical Operations and Quality Vizient

Guests: Eric Burch, MBA, RN, FACHE Executive Principal, Operations and Workforce Services Vizient

Show Notes:

[01:21] The workforce issue and the pandemic

[02:04] Drivers of the crisis

[04:19] Changing the traditional model

[05:48] Potential technology role in alleviating the crisis

[08:47] Recruitment and retention approaches

[11:22] Leadership and retention

Links | Resources:

To contact Modern Practice: modernpracticepodcast@vizientinc.com

Eric’s email: eric.burch@vizientinc.com

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