In this episode of the REB Business Empowerment Showcase Podcast, editor Liam Garman sits down with Kate Bain and Lucy Zheng from National Australia Bank (NAB) to unpack the economic, technological, and regulatory forces redefining Australian real estate – and what agents need to do now to stay competitive.

Bain, executive of professional services at NAB, shares a macro view of the market, explaining how rate movements, confidence shifts, and structural supply challenges are shaping conditions across residential, retail, and office sectors. She outlines why resilience has defined the past year, but why complacency is a growing risk as the market normalises.

Zheng, business banking executive for professional services, brings the on-the-ground perspective from working closely with agencies nationwide. She explores the pressure points agents are grappling with daily, from cash flow and margin compression to talent attraction, retention, and the cultural tensions around hybrid work.

The conversation also dives into artificial intelligence, with both guests making it clear that artificial intelligence (AI) is no longer optional. They discuss how agents are already using AI in marketing, virtual inspections, and customer engagement, and why trust, relationships, and human judgement will become even more valuable as technology accelerates.

Looking ahead to 2026, Bain and Zheng highlight succession planning, compliance readiness, and leadership depth as critical priorities, particularly with new anti-money laundering and counter-terrorism financing (AML/CTF) obligations on the horizon. They close by outlining how NAB is supporting agents beyond banking, helping businesses future-proof, lift productivity, and navigate the next phase of industry change with confidence.

In this episode of the REB Business Empowerment Showcase, editor Liam Garman sits down with Giordano Stepancic, founder and CEO of Property Credit, to explore how the company is transforming property transactions with innovative finance solutions and enhanced vendor support.

Stepancic explains Property Credit's holistic approach, going beyond funding to support marketing, repairs, and compliance, while giving home owners access to their property equity throughout the sale process.

He also shows how agents can move from traditional sales roles to solution providers, turning complex transactions into seamless experiences, helping agents to stand out in a competitive market.

The discussion highlights how buyers and sellers can navigate timing challenges, leveraging equity in current homes to secure new purchases, all underpinned by a focus on human connection in a tech-driven industry.

They close by exploring the company's expansion across Australia and New Zealand, demonstrating how a customer-first mindset, integrated solutions, and agent empowerment are setting new benchmarks for real estate.

In this episode of the REB Business Empowerment Showcase, REB deputy editor Emilie Lauer sits down with A Home for All chair and LJ Hooker CEO Christine Mikhael and committee member Natalie Hortz to discuss how the industry is coming together to address the nation's homelessness crisis.

Mikhael and Hortz discuss the foundation's rapid progress, raising over $1 million in just two months, and highlight the often-overlooked realities of hidden homelessness, including couch surfing, living in cars, or moving between temporary accommodations.

The conversation also delves into domestic and family violence as a key driver of homelessness, and how the foundation is carefully directing resources to make the most difference for women and children in need.

The episode closes with a call to action for real estate professionals and beyond, exploring ways to get involved from fundraising and volunteering to immersive awareness events like "A Night Without Home".

Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn.

If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the REB Business Empowerment Showcase, editor Liam Garman sits down with Ben White, co-founder and CEO of Ailo, and Jodie Stainton, Harcourts Solutions Group director of property management, to examine the forces redefining modern property management, from new technology to cultural change, and shifting consumer expectations.

White charts the sector's evolution across three major waves: the digitisation of paperwork, the rise of cloud connectivity, and now a third wave focused squarely on the customer experience. He explains why this era demands a complete rethink of how landlords, renters, and tradies interact with property managers, and how technology can streamline this shift.

Stainton talks about how Harcourts Solutions Group is unpacking new property management models and leading large teams through transformation, sharing why personalised service delivery is becoming non-negotiable, and why culture and team empowerment sit at the heart of any successful change program.

The discussion digs into the fear and friction that often accompany technological shifts, and why the agencies that confront this head-on are the ones lifting efficiency, strengthening relationships, and setting new service benchmarks.

The episode closes with an emphasis on leadership, alignment, and culture – the foundations that enable property management businesses to innovate, adapt, and thrive. With the third wave of property management now in full swing, White and Stainton reveal why vision, technology and a customer-first mindset will define the next generation of industry leaders.

Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn.

If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

Josh Phegan, joins FOUNDIT's DAYZERO to discuss leadership, systemisation, and high-performance routines.

Josh, who works with elite agents and brands globally, details the Four Pillars of Knowledge every professional must master and reveals how the best CEOs transition from day-to-day hustle to strategic growth.

He explains why the true value of a buyer's agent lies in skill and transactional knowledge, not off-market access, and the vital rituals high-performers use to sustain peak performance and energy.

In this episode of the REB Podcast, Liam Garman, editor of Real Estate Business, sits down with Arjun Paliwal from InvestorKit to explore the innovative strategies driving success in the Australian real estate market.

Paliwal reflects on his team's approach to innovation, explaining how doing things differently and focusing on strategies that deliver results has driven record-breaking growth and a surge in referrals.

He highlights the central role of customer satisfaction, showing how creating "raving fans" fuels organic growth more than advertising ever could.

The conversation delves into InvestorKit's use of specialisation and technology, demonstrating how focused teams and automation streamline processes and enhance service delivery.

InvestorKit recently won the REB Innovator of the Year – Residential Buyer's Agency award.

Paliwal also emphasises the importance of adaptability and continuous improvement, explaining how a culture of learning from mistakes keeps the business ahead of industry changes.

The discussion touches on broader market trends, including the influence of macroeconomic factors, interest rates, and the ongoing shortage of established property supply on buyer behaviour.

Paliwal also explores the evolving buyer's agent industry, advocating for higher standards and professionalism to ensure quality service as the sector grows.

Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn.

If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the REB Business Empowerment Showcase, editor Liam Garman is joined by two guests from LJ Hooker: Stephan Gervois, General Manager of Marketing, and Jarita Rayasam, Head of Growth. Together, they explore how the network is transforming its brand and sharpening its growth strategy.

Gervois breaks down LJ Hooker's major modernisation program, which has relaunched the brand, rebuilt its marketing tech stack, and driven a 105 per cent increase in lead generation. With competition intensifying and costs rising, he explains why automation and a unified marketing ecosystem are essential for agents looking to nurture leads and stay profitable.

The discussion also dives into the changing compliance landscape, with Gervois urging businesses to prepare now for anti-money laundering and counter-terrorism financing (AML/CTF) reforms coming into effect next year.

Rayasam highlights the shift toward intentional, sustainable growth, with principals focusing on succession planning, leadership support and joining networks that offer genuine collaboration. She outlines how LJ Hooker's tech, tools and culture help agents build businesses that scale beyond the individual.

The episode closes with a look at why alignment, support and modern systems are becoming the key drivers of long-term success in real estate.

Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn.

If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode of the REB Business Empowerment Showcase, editor Liam Garman sits down with Super Mover director Josh Chislett to unpack one of real estate's biggest pain points, the chaos tenants and home buyers face the moment they get the keys, and how Super Mover is turning this into a powerful asset for agent differentiation.

Chislett explains why delivering a truly seamless move-in experience has become essential for agencies looking to build loyalty and repeat business. He shows how Super Mover embeds directly into partner workflows to enhance brand value and strengthen client relationships, proving that customer-centric service is no longer optional but a competitive necessity.

The conversation also explores the transformative role of technology in the moving journey. Chislett highlights how digital tools, process automation, and integrated service solutions remove friction, elevate the client experience, and allow agents to focus on what they do best – nurturing relationships.

He concludes by outlining how innovation, human service, and strategic partnerships are driving Super Mover's rapid growth across Australia, setting a new benchmark for the industry and helping agencies stand out in a crowded market.

Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn.

If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.