Épisodes

  • Rewriting Your Front Desk Mindset so That You Can Fill Your Schedule
    Nov 19 2025

    What if the biggest reason patients delay necessary care isn’t price or insurance, but the quiet doubt in our own voices? We dig into the hidden driver of case acceptance—front desk mindset—and show how two simple defaults transform conversations at checkout: assume the patient can afford the treatment and assume the patient wants the treatment. When that belief is solid, tone, body language, and word choice snap into place, and patients feel confident moving forward.

    Learn how to make more money on less days! Register for the 3 Day Virtual Practice Freedom event at https://www.dentalpracticeheroes.com/freedom

    Take Control of Your Practice and Your Life

    We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.


    Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

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    12 min
  • Struggling with Team Buy-In? Here's What to Do
    Nov 17 2025

    When team members push back on production or growth, it’s rarely about the numbers or your systems... it’s about clarity. True buy-in comes from showing your team why growth matters and how it benefits everyone, not just the practice. In this episode, learn how to create true alignment with your team, track the right metrics, and talk about money and growth without sounding like a greedy owner!

    Topics discussed:

    • Why teams are resistance to change
    • How to align your team around a shared vision
    • Leading vs. lagging indicators of success
    • Setting boundaries and non-negotiables
    • Tips for talking about money without sounding greedy
    • How transparency drives team buy-in

    This episode was produced by Podcast Boutique https://www.podcastboutique.com


    Learn how to make more money on less days! Register for the 3 Day Virtual Practice Freedom event at https://www.dentalpracticeheroes.com/freedom

    Take Control of Your Practice and Your Life

    We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.


    Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

    Voir plus Voir moins
    24 min
  • Full Schedule, Empty Wallet: The Hidden Cost of Busyness
    Nov 12 2025

    A crowded calendar can look like success, but what if it’s hiding slow service, low-yield work, and profit slipping through the cracks? We pull back the curtain on the “packed restaurant” illusion and share a clearer measure of health: dollar-per-hour production. By focusing on adjusted production per hour, you can design days that hit your goals on purpose, not by accident, and reclaim time without sacrificing revenue.

    We get specific about how to shift from busy to profitable. You’ll hear the simple math that compares an eight-hour day of fillings to a four-hour block of crowns—and why the latter can be four times more profitable in half the time. We dive into DPH block scheduling, setting minimum dollar values for key slots, and limiting low-dollar procedures so your schedule tells the truth. We also tackle the hidden cost of cancellations: the empty operatory that quietly halves profitability. From pre-collecting and firm policies to waitlists and same-day rescue protocols, we show how to protect high-value time and stabilize your week.

    Learn how to make more money on less days! Register for the 3 Day Virtual Practice Freedom event at https://www.dentalpracticeheroes.com/freedom

    Take Control of Your Practice and Your Life

    We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.


    Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

    Voir plus Voir moins
    17 min
  • Escaping the Trap of Your Own Success
    Nov 10 2025

    You have the income, the title, even a great team, but still feel trapped. Sound familiar? This episode with Dr. Richard Low will help you take a step back and understand what’s behind your burnout — and how to fix it.

    We talk about his decision to leave his 35-office DSO to save his marriage and mental health, why isolation makes burnout worse, and what you can do to get out of the cycle of guilt and overwhelm. Tune in for much-needed advice and perspective on recovery, purpose, and finding yourself again!

    Topics discussed:

    • Dr. Richard Low’s early success in dentistry
    • How success led to burnout, depression, and feeling trapped
    • The wake-up call that led him to leave his group
    • Why so many practice owners struggle to make a change
    • What to do when you’re unhappy in ownership
    • How to recover and heal from burnout
    • Why dentists need to talk more about mental health

    Listen to the Next Level Dentist podcast: https://www.youtube.com/@NextLevelDentist

    Connect with Dr. Richard Low:

    https://nextlevelfathers.com/

    https://www.instagram.com/dr.richard.low/

    This episode was produced by Podcast Boutique https://www.podcastboutique.com




    GRAB THE FREE PLAYBOOK HERE - Discover 30 proven strategies top-performing dentists use to increase profits, cut clinical days, and finally enjoy the freedom they originally built their practices for.

    https://www.dentalpracticeheroes.com/playbook

    Take Control of Your Practice and Your Life

    We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.


    Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

    Voir plus Voir moins
    38 min
  • The New-Patient Trap: How “More Leads” Can Hide a Leaky Practice
    Nov 5 2025

    Ever felt like your dental practice would finally take off if you could just get a few more new patients through the door? That seductive thought might be keeping you from discovering what's really holding your practice back.

    I learned this lesson the hard way. Two years into practice ownership, we were consistently seeing 75-90 new patients monthly with minimal marketing effort. The schedule was packed, production was strong, and colleagues were asking for my secrets. I genuinely believed I had mastered practice ownership—until I implemented dashboard software that revealed the harsh truth. Despite impressive production numbers, almost every other metric was failing. Patient retention was terrible. Case acceptance rates were dismal. Cancellations were rampant.

    What makes this trap so dangerous is how effectively new patients mask these problems. When you're constantly busy with new faces, you don't notice how many existing patients disappear through the back door. When demand for appointments is high, cancellations don't leave obvious holes in your schedule. When enough patients say "yes" to keep you busy, low case acceptance rates don't trigger alarms. But these hidden inefficiencies dramatically slow your practice's true growth potential.

    Once we addressed these fundamental issues, everything changed rapidly. We reached capacity faster, brought on associates sooner, and I reduced my clinical days while improving profitability. The math is clear: fixing retention keeps your marketing investments working longer; reducing cancellations frees your team from constant schedule shuffling; improving case acceptance lets you treat fewer patients while achieving better financial results. Rather than chasing more new patients to pour into a leaky bucket, focus first on plugging the holes—then watch how quickly your practice transforms when new patients become a growth accelerator rather than a band-aid covering deeper problems. Ready to discover what's really holding your practice back? Let's talk about creating systems that maximize what you already have.

    Take Control of Your Practice and Your Life

    We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.


    Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

    Voir plus Voir moins
    15 min
  • Freedom Through Associates: The Real Steps Owners Skip
    Nov 3 2025

    It’s time for a reality check: hiring an associate isn’t a shortcut to less stress and more growth. In this episode, we break down what associates actually need to succeed and the real reasons they don’t work out or make your life easier — and it’s not usually about greed or laziness.

    Learn strategies to help your associates reach production goals, the metrics that will keep them accountable, and what you can do to become a better mentor!

    Topics discussed:

    • Why associates struggle to produce or leave
    • 3 key areas to focus on from day one
    • Communication and calibration strategies
    • Why Steve doesn’t use the word “associate”
    • How to support and invest in associates’ growth
    • The owner’s role as a mentor
    • Metrics that keep associates on track
    • Training for smarter scheduling and case acceptance

    This episode was produced by Podcast Boutique https://www.podcastboutique.com

    Learn how to make more money on less days! Register for the 3 Day Virtual Practice Freedom event at https://www.dentalpracticeheroes.com/freedom

    Take Control of Your Practice and Your Life

    We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.


    Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

    Voir plus Voir moins
    25 min
  • When It Didn’t Hurt Until You Touched It. What to Say and How to Handle.
    Oct 30 2025

    It’s the classic lose-lose situation: a patient walks in with no pain, goes home, and calls you back and says, “I’m having pain and it didn’t hurt until you touched it.” Even when you do everything right, you still get the blame.

    In this episode, you’ll learn exactly what you can say in appointments to avoid conflict, the treatment planning mistakes that can come back to bite you, and how to handle to patients who demand you pay to fix what’s “wrong.”

    Topics discussed:

    • Why new dentists struggle with patient complaints
    • How to communicate risks with empathy
    • The importance of decisiveness in treatment planning
    • Using AI to address post-op pain
    • How to explain post-op sensitivity and possible complications
    • How the DPH coaches handle retreatment and refund demands
    • Learning from mistakes and addressing issues with your team

    This episode was produced by Podcast Boutique https://www.podcastboutique.com

    GRAB THE FREE PLAYBOOK HERE - Discover 30 proven strategies top-performing dentists use to increase profits, cut clinical days, and finally enjoy the freedom they originally built their practices for.

    https://www.dentalpracticeheroes.com/playbook

    Take Control of Your Practice and Your Life

    We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.


    Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

    Voir plus Voir moins
    28 min
  • The Us vs. Them Trap: How Team Division Destroys Profit and Patient Care
    Oct 27 2025

    Take Control of Your Practice and Your Life

    We help dentists take more time off while making more money through systematization, team empowerment, and creating leadership teams.


    Ready to build a practice that works for you? Visit www.DentalPracticeHeroes.com to learn more.

    Voir plus Voir moins
    18 min