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The Hotelier Helpcast

The Hotelier Helpcast

Auteur(s): Gerry MacPherson
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À propos de cet audio

 Welcome, dear listeners, to The Hotelier Helpcast Blog Posts – the sanctuary for independent hoteliers worldwide, seeking the keys to transform their properties into dream destinations for every guest. Each week, we plunge headfirst into the burning queries, the perplexing challenges, and the heartfelt struggles of managing an independent hotel. Why? Because we intimately understand the balancing act of reservations, appeasing the perpetually dissatisfied guest, and chasing that ever-elusive perfect review. And here’s the good news – you're not in this alone! We respect your time, so every episode is a no-nonsense guide, delivering straight answers sans the fluff. From the enchanting escapes of Venice to the rustic allure of a Nova Scotia hotel, journey with us through every corner of the hotel universe. We'll illuminate the shadows and tuck those pesky challenges to bed! Alongside expert guests, quirky anecdotes, and solutions that’ll have you exclaiming, 'Why didn't I think of that?!', 'The Hotelier Helpcast Blog Posts’ invites you to a weekly rendezvous with the vibrant community of independent hoteliers. It's enthralling, it's enjoyable, and most importantly, it’s tailored just for YOU. So, settle into a cozy chair, or perhaps, take a leap onto one of those extravagant hotel beds (we promise not to judge), and prepare to be inspired, amused, and enlightened. Welcome to 'The Hotelier Helpcast Blog Posts’! Now, let's set the stage for this suite party! Always remember – every question answered is a key to unlocking your hotel's potential, casting you as the hero in all your guests’ travel stories!Copyright@Keystone Hospitality Property Development | All Rights Reserved Gestion et leadership Économie
Épisodes
  • How to Personalise Hotel Stays Without Being Creepy-101

    How to Personalise Hotel Stays Without Being Creepy-101
    Dec 4 2025

    Sign up to the Free “FROM CHAOS TO CONTROL: The 3 Fixes Every Hotel Owner Needs” webinar.

    https://app.meetvio.com/webinar/registration/68c02baf2457d0900f831e6d


    Grab your copy of the free “Your Independent Hotel Blueprint”.
    https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

    Personalising the Guest Experience Without Being Creepy


    Is your hotel personalising guest stays—or creeping them out?

    In this episode of the Hotelier Helpcast, we explore what good guest personalisation looks like in 2025. You’ll learn where to draw the line, how to use CRM tools without overdoing it, and why listening trumps guessing every time.

    ⏱️ Timeline:
    0:00 – Welcome + Housekeeping
    1:20 – Why guests crave personalisation (but hate snooping)
    3:05 – Real-life examples that work
    6:00 – Avoiding automation overload
    8:15 – Tip of the Week
    10:00 – Final thoughts + Resources


    #Personalise Hotel Stays #HotelierTips #GuestExperience #PersonalisedHospitality #HotelMarketing #HospitalitySuccess #SmartHotelTech #IndependentHotel #HotelServiceExcellence #HotelCRM #PrivacyInHospitality


    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://hotelierhelpcast.com/2025/12/how-to-personalise-hotel-stays-without-being-creepy-101

    Grab your copy of the free “Your Independent Hotel Blueprint”.
    https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

    🎓 Find hotel templates & checklists inside “The Hotel Owner’s Roadmap: 90 Days to More Bookings, More Time, & Less Stress” course→ https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-90-days-to-more-bookings-more-time-and-less-stress/

    Gerry MacPherson LinkedIn Profile — https://www.linkedin.com/in/gerrymacpherson/


    Join one of our groups
    LinkedIn — https://www.linkedin.com/groups/8811511/
    Facebook — https://www.facebook.com/groups/thehotelierhelpcast


    Say hi on social
    LinkedIn — https://www.linkedin.com/company/hotelier-helpcast/

    Facebook — https://www.facebook.com/hotelhelpcast/

    Instagram — https://www.instagram.com/hotelierhelpcast/

    BlueSky — @hotelhelpcast.bsky.social


    Listen to The Hotelier Helpcast PODCAST here
    https://hotelierhelpcast.com/Podcast


    YouTube Channel
    https://www.youtube.com/@HotelierHelpcast


    A Division of Keystone Hospitality Property Development

    Voir plus Voir moins
    7 min
  • How Can Independent Properties Fill Every Room With Festive Hotel Packages?-100

    How Can Independent Properties Fill Every Room With Festive Hotel Packages?-100
    Nov 27 2025

    Sign up to the Free “FROM CHAOS TO CONTROL: The 3 Fixes Every Hotel Owner Needs” webinar.

    https://app.meetvio.com/webinar/registration/68c02baf2457d0900f831e6d


    Grab your copy of the free “Your Independent Hotel Blueprint”.
    https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

    How to Maximise Bookings During the Festive Season – Hotel Owner Tips

    In this episode, we walk independent hotel owners through five smart strategies to boost bookings in the festive period: early visibility, packaged offers, local staycation marketing, festive décor & online presence, and guest‑communication via email & vouchers. Stay tuned for a bonus tip on vouchers that may become your January hero.

    00:00 Intro & why December can be your busiest month
    01:45 Section 1 – Start early and stay visible with festive SEO
    04:10 Section 2 – Create themed package bundles your guests will love
    06:30 Section 3 – Tap into local staycation demand
    09:00 Section 4 – Update your décor online and onsite for maximum impact
    11:20 Section 5 – Communicate like a pro: email, urgency & gift vouchers
    13:40 Bonus tip – How gift vouchers can fill rooms later
    15:00 Wrap‑up & call to action


    #FestiveHotelBookings #HolidayHotelPackages #StaycationGiftVoucher #IndependentHotelMarketing #WinterGetawayHotel #HotelFestiveSeason #DirectBookingHotel #BoutiqueHotelChristmas #HotelMarketingTips #LocalStaycationHotel


    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://hotelierhelpcast.com/2025/11/how-can-independent-properties-fill-every-room-with-festive-hotel-packages-100

    Grab your copy of the free “Your Independent Hotel Blueprint”.
    https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

    🎓 Find hotel templates & checklists inside “The Hotel Owner’s Roadmap: 90 Days to More Bookings, More Time, & Less Stress” course→ https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-90-days-to-more-bookings-more-time-and-less-stress/

    Gerry MacPherson LinkedIn Profile — https://www.linkedin.com/in/gerrymacpherson/


    Join one of our groups
    LinkedIn — https://www.linkedin.com/groups/8811511/
    Facebook — https://www.facebook.com/groups/thehotelierhelpcast


    Say hi on social
    LinkedIn — https://www.linkedin.com/company/hotelier-helpcast/

    Facebook — https://www.facebook.com/hotelhelpcast/

    Instagram — https://www.instagram.com/hotelierhelpcast/

    BlueSky — @hotelhelpcast.bsky.social


    Listen to The Hotelier Helpcast PODCAST here
    https://hotelierhelpcast.com/Podcast


    YouTube Channel
    https://www.youtube.com/@HotelierHelpcast


    A Division of Keystone Hospitality Property Development

    Voir plus Voir moins
    8 min
  • How To Build Holiday Hotel Packages Guests Can’t Resist?-099

    How To Build Holiday Hotel Packages Guests Can’t Resist?-099
    Nov 20 2025

    Sign up to the Free “FROM CHAOS TO CONTROL: The 3 Fixes Every Hotel Owner Needs” webinar.

    https://app.meetvio.com/webinar/registration/68c02baf2457d0900f831e6d


    Grab your copy of the free “Your Independent Hotel Blueprint”.
    https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

    Holiday Hotel Packages That Guests Can’t Resist


    Welcome back to Hotelier Helpcast – today we’re diving into how independent hotel owners can create holiday hotel packages that truly capture guest hearts (and bookings). We talk about why many holiday packages flop, how you can build ones that resonate, and what you should include to make your offer share‑worthy and profitable. Plus a bonus tip you’ll want to write down.


    You’ll learn:
    0:00 – Intro & why you need better holiday hotel packages
    1:45 – What makes standard holiday offers fail
    4:20 – How to build packages around emotions (for families, couples, solo)
    7:15 – Personalisation tip: tiny touches, big impact
    10:00 – Using local flavour and partnerships
    13:30 – Making your package Instagram‑worthy
    16:00 – Naming & marketing your package for impact
    18:30 – Usable tip & sneak trick (you must stay till the end)
    20:00 – Conclusion & how to take next steps


    #HolidayHotelPackages #FestiveStay #HotelStayDeal #WinterGetaway #BoutiqueHotelOffer #HotelPackage #HolidayEscape #RomanticHotelBreak #FamilyHotelHoliday #HotelMarketingTips


    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://hotelierhelpcast.com/2025/11/how-to-build-holiday-hotel-packages-guests-cant-resist-099

    Grab your copy of the free “Your Independent Hotel Blueprint”.
    https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

    🎓 Find hotel templates & checklists inside “The Hotel Owner’s Roadmap: 90 Days to More Bookings, More Time, & Less Stress” course→ https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-90-days-to-more-bookings-more-time-and-less-stress/

    Gerry MacPherson LinkedIn Profile — https://www.linkedin.com/in/gerrymacpherson/


    Join one of our groups
    LinkedIn — https://www.linkedin.com/groups/8811511/
    Facebook — https://www.facebook.com/groups/thehotelierhelpcast


    Say hi on social
    LinkedIn — https://www.linkedin.com/company/hotelier-helpcast/

    Facebook — https://www.facebook.com/hotelhelpcast/

    Instagram — https://www.instagram.com/hotelierhelpcast/

    BlueSky — @hotelhelpcast.bsky.social


    Listen to The Hotelier Helpcast PODCAST here
    https://hotelierhelpcast.com/Podcast


    YouTube Channel
    https://www.youtube.com/@HotelierHelpcast


    A Division of Keystone Hospitality Property Development

    Voir plus Voir moins
    8 min
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