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The Hotelier Helpcast

The Hotelier Helpcast

Auteur(s): Gerry MacPherson
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 Welcome, dear listeners, to The Hotelier Helpcast Blog Posts – the sanctuary for independent hoteliers worldwide, seeking the keys to transform their properties into dream destinations for every guest. Each week, we plunge headfirst into the burning queries, the perplexing challenges, and the heartfelt struggles of managing an independent hotel. Why? Because we intimately understand the balancing act of reservations, appeasing the perpetually dissatisfied guest, and chasing that ever-elusive perfect review. And here’s the good news – you're not in this alone! We respect your time, so every episode is a no-nonsense guide, delivering straight answers sans the fluff. From the enchanting escapes of Venice to the rustic allure of a Nova Scotia hotel, journey with us through every corner of the hotel universe. We'll illuminate the shadows and tuck those pesky challenges to bed! Alongside expert guests, quirky anecdotes, and solutions that’ll have you exclaiming, 'Why didn't I think of that?!', 'The Hotelier Helpcast Blog Posts’ invites you to a weekly rendezvous with the vibrant community of independent hoteliers. It's enthralling, it's enjoyable, and most importantly, it’s tailored just for YOU. So, settle into a cozy chair, or perhaps, take a leap onto one of those extravagant hotel beds (we promise not to judge), and prepare to be inspired, amused, and enlightened. Welcome to 'The Hotelier Helpcast Blog Posts’! Now, let's set the stage for this suite party! Always remember – every question answered is a key to unlocking your hotel's potential, casting you as the hero in all your guests’ travel stories!Copyright@Keystone Hospitality Property Development | All Rights Reserved Gestion et leadership Économie
Épisodes
  • How Do You Build Hotel SOPs Without Going Mad?-082

    How Do You Build Hotel SOPs Without Going Mad?-082
    Jul 17 2025

    Grab your copy of the free “Your Independent Hotel Blueprint”.
    https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

    How to Streamline Hotel Operations with Daily Checklists | Episode 080 – Beds, Breakfast & Business


    Ever feel like your hotel is one missed checklist away from chaos? In Episode 080 of Beds, Breakfast & Business, I break down how to use daily checklists to bring structure and sanity to your hotel operations.

    From morning shift routines to end-of-day wrap-ups, you’ll learn how to create hotel procedures that actually work—boosting efficiency, enhancing guest experience, and giving your team the tools to succeed. These are the exact strategies covered in The Hotel Owner’s Roadmap course—and they’ve helped independent hoteliers stay on top of it all without burning out.

    Whether you’re a seasoned hotelier or running your first inn, this episode is your cheat sheet to smoother days.

    📌 Episode Timeline:
    00:00 – Welcome: Why your hotel needs a checklist culture
    01:15 – Morning checklist: how to stay one step ahead
    02:50 – Housekeeping checklist: spotless systems that work
    04:15 – Front desk checklist: where operations meet impressions
    05:45 – Maintenance checklist: prevent before panic
    07:20 – F&B checklist: kitchen calm over kitchen chaos
    08:45 – End-of-day checklist: finish today, prep for tomorrow
    10:15 – Five checklist takeaways to implement today
    11:45 – Bonus tools in The Hotel Owner’s Roadmap

    💬 What checklist item has made the biggest difference in your daily hotel routine? Tell us in the comments!


    #HotelSite #ChoosingaHotelSite #HotelSiteSelection #IndependentHotelTips #HotelDevelopment #HotelOwnerAdvice #BuildYourHotel #RedFlagsRealEstate #HotelPlanning #HospitalityStartups #HotelFoundations #SmartHotelInvesting


    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://hotelierhelpcast.com/2025/07/how-to-streamline-hotel-operations-with-daily-checklists-080

    Grab your copy of the free “Your Independent Hotel Blueprint”.
    https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

    🎓 Download the full site inspection checklist inside “The Hotel Owner’s Roadmap: Start, Manage & Grow” → https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-start-manage-grow/

    Gerry MacPherson LinkedIn Profile — https://www.linkedin.com/in/gerrymacpherson/


    Join one of our groups
    LinkedIn — https://www.linkedin.com/groups/8811511/
    Facebook — https://www.facebook.com/groups/thehotelierhelpcast


    Say hi on social
    LinkedIn — https://www.linkedin.com/company/hotelier-helpcast/

    Facebook — https://www.facebook.com/hotelhelpcast/

    Instagram — https://www.instagram.com/hotelierhelpcast/

    BlueSky — @hotelhelpcast.bsky.social

    Listen to The Hotelier Helpcast PODCAST here
    https://hotelierhelpcast.com/Podcast


    YouTube Channel
    https://www.youtube.com/@HotelierHelpcast


    A Division of Keystone Hospitality Property Development

    Voir plus Voir moins
    8 min
  • How to Make Your Hotel Front Desk Run Like Clockwork?-081

    How to Make Your Hotel Front Desk Run Like Clockwork?-081
    Jul 10 2025

    Grab your copy of the free “Your Independent Hotel Blueprint”.
    https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

    The Secret Sauce for Smooth Front Desk Operations


    Welcome to the Hotelier Helpcast! In this episode, we dive deep into front desk operations—the nerve centre of your hotel. Learn how to streamline guest check‑in, boost efficiency, and delight guests with a few simple changes.

    Episode Timeline:
    00:00 – Why the front desk determines your guest’s first impression
    03:20 – Checklist systems to reduce chaos and increase flow
    06:45 – Hiring criteria: charm and character
    09:30 – Tech that helps, not hinders: PMS & messaging tools
    13:10 – Be proactive: prep for arrivals before sunrise
    16:05 – Owners leading from the front: real‑time feedback
    19:00 – Summary, real‑world wins, and where to learn more


    🎧 Subscribe to the Hotelier Helpcast for weekly insights on running an independent hotel:

    Full episode 👉 http://hotelierhelpcast.com/podcast

    #HotelFrontDesk #HotelOperations #FrontDeskMagic #HospitalityTips #HotelierHelpcast #HotelSOP #ReceptionSuccess #HotelWorkflow #HotelManagementTips #BoutiqueHotelTips #CheckInSuccess


    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://hotelierhelpcast.com/2025/07/how-to-make-your-hotel-front-desk-run-like-clockwork-081

    Grab your copy of the free “Your Independent Hotel Blueprint”.
    https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

    🎓 Download the full site inspection checklist inside “The Hotel Owner’s Roadmap: Start, Manage & Grow” → https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-start-manage-grow/

    Gerry MacPherson LinkedIn Profile — https://www.linkedin.com/in/gerrymacpherson/


    Join one of our groups
    LinkedIn — https://www.linkedin.com/groups/8811511/
    Facebook — https://www.facebook.com/groups/thehotelierhelpcast


    Say hi on social
    LinkedIn — https://www.linkedin.com/company/hotelier-helpcast/

    Facebook — https://www.facebook.com/hotelhelpcast/

    Instagram — https://www.instagram.com/hotelierhelpcast/

    BlueSky — @hotelhelpcast.bsky.social

    Listen to The Hotelier Helpcast PODCAST here
    https://hotelierhelpcast.com/Podcast


    YouTube Channel
    https://www.youtube.com/@HotelierHelpcast


    A Division of Keystone Hospitality Property Development

    Voir plus Voir moins
    9 min
  • How To Streamline Hotel Operations With Daily Checklists-080

    How To Streamline Hotel Operations With Daily Checklists-080
    Jul 3 2025

    Grab your copy of the free “Your Independent Hotel Blueprint”.
    https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

    How to Streamline Hotel Operations with Daily Checklists | Episode 080 – Beds, Breakfast & Business


    Ever feel like your hotel is one missed checklist away from chaos? In Episode 080 of Beds, Breakfast & Business, I break down how to use daily checklists to bring structure and sanity to your hotel operations.

    From morning shift routines to end-of-day wrap-ups, you’ll learn how to create hotel procedures that actually work—boosting efficiency, enhancing guest experience, and giving your team the tools to succeed. These are the exact strategies covered in The Hotel Owner’s Roadmap course—and they’ve helped independent hoteliers stay on top of it all without burning out.

    Whether you’re a seasoned hotelier or running your first inn, this episode is your cheat sheet to smoother days.

    📌 Episode Timeline:
    00:00 – Welcome: Why your hotel needs a checklist culture
    01:15 – Morning checklist: how to stay one step ahead
    02:50 – Housekeeping checklist: spotless systems that work
    04:15 – Front desk checklist: where operations meet impressions
    05:45 – Maintenance checklist: prevent before panic
    07:20 – F&B checklist: kitchen calm over kitchen chaos
    08:45 – End-of-day checklist: finish today, prep for tomorrow
    10:15 – Five checklist takeaways to implement today
    11:45 – Bonus tools in The Hotel Owner’s Roadmap

    💬 What checklist item has made the biggest difference in your daily hotel routine? Tell us in the comments!


    #HotelSite #ChoosingaHotelSite #HotelSiteSelection #IndependentHotelTips #HotelDevelopment #HotelOwnerAdvice #BuildYourHotel #RedFlagsRealEstate #HotelPlanning #HospitalityStartups #HotelFoundations #SmartHotelInvesting


    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://hotelierhelpcast.com/2025/07/how-to-streamline-hotel-operations-with-daily-checklists-080

    Grab your copy of the free “Your Independent Hotel Blueprint”.
    https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

    🎓 Download the full site inspection checklist inside “The Hotel Owner’s Roadmap: Start, Manage & Grow” → https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-start-manage-grow/

    Gerry MacPherson LinkedIn Profile — https://www.linkedin.com/in/gerrymacpherson/


    Join one of our groups
    LinkedIn — https://www.linkedin.com/groups/8811511/
    Facebook — https://www.facebook.com/groups/thehotelierhelpcast


    Say hi on social
    LinkedIn — https://www.linkedin.com/company/hotelier-helpcast/

    Facebook — https://www.facebook.com/hotelhelpcast/

    Instagram — https://www.instagram.com/hotelierhelpcast/

    BlueSky — @hotelhelpcast.bsky.social

    Listen to The Hotelier Helpcast PODCAST here
    https://hotelierhelpcast.com/Podcast


    YouTube Channel
    https://www.youtube.com/@HotelierHelpcast


    A Division of Keystone Hospitality Property Development

    Voir plus Voir moins
    9 min

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