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A Wall Street Journal best seller! There is a major difference between being a salesperson in business and being in business as a salesperson. Being successful in sales has a lot to do with what's on the inside of a person, and the person's ability to establish and foster loyal relationships.

Through the story of a $6,000 egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line.

Wall Street Journal and BusinessWeek best-selling author and leader of one of America's top sales training companies, Todd Duncan reveals the 10 most deadly mistakes salespeople make, and offers insight on how to avoid them. Duncan addresses the catastrophic mistakes that are commonly made, such as selling your product before knowing your customer or making unplanned calls on unknown customers, with clarity and directness.

Productivity. It has been a buzz word in the business world for years. But despite our best attempts and countless self-help books, we still fall behind, work late, juggle our schedules, and become swamped. Time Traps addresses the most common misconceptions we have about time and our use of that time in the marketplace. Duncan has proven remedies for universal time troubles, and he shows listeners how to set a schedule that works—not just some days but every day.

Todd Duncan has a legacy of proving that building trusting relationships and establishing a thriving business go hand-in-hand. Subscribe to Todd Duncan’s Podcast for daily episodes that equip sales professionals to learn, grow, and get better in their business and their lives.

Todd Duncan's revolutionary approach to selling yourself as well as the product has become an inspiration for tens of thousands of salespeople around the world. In The Top Ten Mistakes Salespeople Make and How to Avoid Them, he focuses his expertise on the most common and destructive blunders salespeople make and how you can prevent them. Based on thousands of interviews, years of research, and two decades of personal sales experience, this book is specifically designed to help you steer clear of the ten most fatal selling mistakes.

In this insightful book, Duncan uses five essential clarifying questions to lead listeners through the process of realizing the life of success and significance they deserve. You’ll ask yourself: What is my purpose?; What do I value?; What is my vision?; What is my mission?; and What will I do today in each value area? The Power to Be Your Best helps you leverage these questions as a platform to mastering your schedule, breaking life-reducing habits, building mentoring relationships—and enjoying success doing what you love.