Behavior Change

The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and...

Change within organizations is disruptive, making people feel less in control of their work and lives. With every passing day, organizational change becomes more complex. It’s no surprise that efforts for change encounter resistance. Jan Kaderly knows that managing change is managing resistance. In Change Killers, Kaderly takes you on a deep exploration of resistance. Dive into decades of research on the very human reasons why we resist change and discover how you can manage resistance while building the support needed to evolve and grow.

In existence for decades, ERGs originated out of affirmative action policies and have evolved into powerful sources of employee activity and engagement. Organizations can leverage ERGs to support business goals, but ERGs can also play a critical role in creating a more inclusive work environment for marginalized individuals.

Your Journey to Successful Parenting is an engaging and easy-to-navigate guidebook with tips and techniques that offer answers for any kid-shaped dilemma. Bursting with insight into misbehavior, effective interventions, and a thorough index of issues affecting youngsters ages 2-11, Rogers' loving advice and logic-based approaches improve communication and relationships.

Listen to this book at your own risk. It contains ideas that may lead to a profound self-awakening. An introspective journey for those in the trenches of today's modern organizations, Deep Change is a survival manual for finding our own internal leadership power. By helping us learn new ways of thinking and behaving, it shows how we can transform ourselves from victims to powerful agents of change. And for anyone who yearns to be an internally driven leader, to motivate the people around them, and return to a satisfying work life, Deep Change holds the key.

No more ""forbidden foods"" or monotonous meals—The Volumetrics Eating Plan will revolutionize the way you think about managing your weight. Quit ""dieting"" for good. Feel full on fewer calories. Lose weight and keep it off while eating satisfying portions of delicious, nutritious foods. The...

Often, we know what we should be doing to improve our health, increase wellbeing and get the most from ourselves and life but we also know that maintaining new habits is hard. On the one hand, change is hard work, but on the other hand, we know life would be so much better if we did make positive changes. This book is therefore layered throughout with psychological information, techniques and activities which are known to help create positive behaviour change. This book is a must have for anyone wanting more control of themselves and to steer their life towards a more fulfilling and contented future.

It is commonly acknowledged that successful organizations adjust quickly and intelligently to shifts in consumer tastes, political climate, and economic opportunity. But how are some able to succeed at change while so many others fail?

Coach Yourself! is a guide for people who are committed to increasing their awareness about behaviors that aren’t serving them at work or in the rest of their lives, and then taking the necessary actions to move forward. If you’re ready to explore changing habits and behaviors to improve how you show up in work and life, this book is for you.

We are living in a time when behavioral change is necessary for our health and survival. Yet we find it exceedingly difficult to transform our own habits, let alone those of other people. Enter Naohiro Matsumura, whose powerful new design method is as astonishingly simple in its logic as it is sophisticated in its psychology. It allows any of us to address challenges in our homes, our public spaces, and our social interactions.

Digital technologies are disrupting organizations of every size and shape, leaving managers scrambling to find a technology fix that will help their organizations compete. This book offers managers and business leaders a guide for surviving digital disruptions - but it is not a book about technology. It is about the organizational changes required to harness the power of technology. The authors argue that digital disruption is primarily about people and that effective digital transformation involves changes to organizational dynamics and how work gets done.

The Change Cycle offers a tested, six-stage approach for successfully navigating common work-life transitions so that you not only get through them but emerge stronger and better able to face the next challenge.

Get a masterclass from John C. Maxwell for leaders on the power of attitude and how it can make or break you, and the people you lead. Good attitudes on a team do not guarantee its success, but bad attitudes guarantee its ruin. New York Times best-selling author and leadership expert John C...

Do you ever wonder why achieving results is such a struggle? Do you want that to change? Let Jez show you how to train your brain differently by uncovering strategies used by some of the most successful people in the world.

Creating a great business plan is the first and most vital step to business success. Business Plans For Dummies, 2nd Edition, offers quick, easy solutions for all your planning dilemmas. Packed with the latest tips and advice, this fun, friendly resource will help you launch your company with...

People buy for emotional reasons. Yet "emotional selling" is missing from most marketing. That's why so many pros are now using BRAIN GLUE™ to boost the performance of their ads, emails, social media posts, and one-on-one presentations. Based on sold-out workshops at the US Small Business Administration, here’s how top marketers turn ordinary products into blockbusters (with little or no cost)!

With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today! Customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience...

'If you're curious about what a life without alcohol might look like, then this is the book for you. An optimistic, non-judgmental guide to asking the right questions, and finding the right answers.' Clare Pooley, author of The Sober Diaries Have you ever said to yourself, 'I'm not going to...

Easy, prescriptive advice on how to change anybody from New York Times bestselling author David Lieberman If you've ever wanted to change someone in your life--to make him or her more generous, less angry, more romantic, or less impatient--this is the book for you. With these clear, prescriptive...

Tools for Harnessing Your Brain’s Innate Power to Learn New Habits What is the number one factor for determining career success and personal fulfillment? The answer isn’t genius, willpower, or passion—it’s habit. “The human brain is a champion for forming habits,” teaches Lisa...