Business Conflict Resolution

Whether you’re leading a small team or a large organization, these two books provide valuable insights and practical advice for driving performance and achieving results. If you’re ready to become a truly impactful leader, while rising above conflict, then download this audiobook!

How are you supposed to tell someone that they're not meeting expectations without crushing their spirit? Regular feedback, when delivered skillfully, can turn average performers into the hardest workers and stars into superstars. Yet many see it as an awkward chore: Recent studies have revealed 37 percent of managers dread giving feedback, and 65 percent of employees wish their managers gave more feedback. This trail-blazing new model eliminates the guesswork.

Attitude can make or break you and the people you lead. Good attitudes on a team do not guarantee its success, but bad attitudes guarantee its ruin. So says New York Times best-selling author and leadership expert John C. Maxwell in this highly practical primer, Attitude 101.

In many workplaces today, workplace conflict is an escalating issue. The shift to remote work and hybrid teams has left many people longing for deeper human connection. On top of this, add a younger generation clamoring for more feedback and impatient for change, steady advances in technology that can feel threatening to job security, or people reexamining priorities and quietly quitting. Take the increase in anxiety, stress, and depression, mix in the loss of human relationships, and you get less tolerance and understanding leading, ultimately, to more unresolved workplace conflict.

Most of us know deep down that if we just got over our fear of rejection, our fear of being continually judged and ridiculed by others, we would basically become unstoppable. Engaging and thought-provoking throughout, Don’t Care What Other People Think skillfully brings together valuable insights and practical frameworks that everyone can understand and apply.

Life is a series of negotiations, whether or not you think of yourself as a negotiator. From seemingly insignificant daily decisions to major life choices, you negotiate every time you aim to persuade, argue over a decision, or resolve a conflict. But as negotiations and leadership expert Erica Ariel Fox reveals, the most important negotiations - the ones that determine the impact of our actions and the quality of our lives - are those we have with ourselves.

How to Be Resilient in Your Career: Facing Up to Barriers at Work is a reliable resource presented with nuance, depth, and specificity. Psychologists, psychotherapists, social workers, and HR professionals who are looking for effective advice when supporting people struggling with these issues will greatly benefit from this book—as will early career professionals and established earners looking to resolve their career issues.

The 7Cs Compass for Conflict Resolution offers a groundbreaking approach to help you arrive at the best possible outcome for conflict you are facing. The process turns adversaries into partners to confront problems jointly.

A classic guide to tricks and tactics for winning arguments, with commentary on the use of and defense against each tactic. The best summary of this audiobook is "being right doesn’t mean you’re gonna win, and this is why". It’s the ultimate guide to spotting the many different kinds of bull people pull in order to win over the crowd, rather than argue the point at hand. There’s very few of them that don’t immediately bring examples to mind, and having it laid out clearly like this is the perfect armour to stop people derailing you.

Start building bridges instead of barriers! This essential guide offers a simple five-part framework that will help you have honest and enlightening conversations despite deep and fundamental disagreements.

Every coaching business has a method behind its mastery. It’s Not You, It’s Your Brain is Keith Cornies’ secret handbook for the tricks and tools that keep his clients moving along their unique pathways while remaining always in the driver’s seats of their lives. In this audiobook, listeners will find an easy-to-follow guide full of formulas for reprogramming the operating systems of their minds and empowering them to seek out and embrace the pathways of their highest good—elevating themselves, their families and their communities into new dimensions of being....

Making progress on complex, problematic situations requires a new approach to working together: transformative facilitation, a structured and creative process for removing the obstacles to fluid forward movement. This book is for anyone who helps people work together to transform their situation, be it a professional facilitator, manager, consultant, coach, chairperson, organizer, mediator, stakeholder, or friend. It offers a broad and bold vision of the contribution that facilitation can make to helping people collaborate to make progress.

Unarmed: De-escalation Techniques to Cultivate Courage, Compassion, and Connection is a skillfully crafted guide that offers education, inspiration, and practical strategies for fostering meaningful human connections. This book is more than a mere instructional manual; it is a journey into the heart of empathy, courage, and empowerment. Through the lens of his extensive experience in law enforcement and mental health advocacy, the author reveals the art of de-escalation, providing listeners with the tools and insights necessary to navigate complex interpersonal dynamics.

At the heart of Admiral James Stavridis’s training as a naval officer was the preparation to lead sailors in combat, to face the decisive moment in battle whenever it might arise. In To Risk it All, he offers up nine of the most useful and enthralling stories from the US Navy’s nearly 250-year history, and draws from them a set of insights that we can all put to use when confronted with fateful choices.

Developing successful relationships is critical to our success in both our personal and professional lives. The Power of Understanding People shows you how to establish and develop extremely effective relationships by providing you with techniques to better identify and understand the intrinsic needs of others. As a result, you will achieve better team dynamics, increased sales and client satisfaction, higher levels of employee engagement and performance, and even more satisfying marriages and friendships.

Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies.

Uma das mais importantes obras da área de negócios, Como chegar ao sim já ajudou milhões de pessoas a adotar uma forma mais inteligente, amistosa e eficaz de negociar. Baseado no trabalho do Projeto de Negociação de Harvard, ele oferece um método direto e prático para obter acordos que satisfaçam todas as partes envolvidas. As dicas e técnicas são acompanhadas de exemplos reais e podem ser aplicadas a qualquer situação, não importa se você estiver pedindo um aumento, lidando com problemas familiares, resolvendo questões de negócios ou buscando evitar uma guerra.

The HBR Guide to Dealing with Conflict will give you the advice you need to understand the most common sources of conflict; explore your options for addressing a disagreement; recognize whether you—and your counterpart—typically seek or avoid conflict; prepare for and engage in a difficult conversation; manage your and your counterpart's emotions; develop a resolution together; and know when to walk away.

Research tells us that one in twenty people have no empathy. Empathy is the human ingredient that enables trust, forges bonds and allows teams to work and workplaces to thrive. The psychopath is not interested in cooperative effort but in individual power and glory - and they will stomp on anyone who gets in their way. Using research and stories drawn from history, politics, sports and business, Gillespie explains how workplace psychopaths - from bosses to clients, colleagues and customers - see the world, and highlights their devastating impact on workplaces.

What if there was a way to spend less time in stressfully interpersonal interactions and more time on the things that really matter? Through three decades of building and facilitating team chemistry for Fortune 500 companies, professional sports franchises, schools, government agencies, nonprofit organizations, and families—Drs. Jim Guinn and John Eliot have reduced the time and cost of conflict resolution. With this experience combined with science and research, Guinn and Eliot discovered people respond to conflict in one of five ways: avoid, compete, analyze, collaborate, or accommodate.