Business Management

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.

Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.

The key to success in life and business is to become a master at Conversational Intelligence. It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives.

Drawn from a series of deeply revealing conversations with coauthor Steve Jamison, The Score Takes Care of Itself offers Walsh's best leadership principles illustrated by anecdotes from his entire career. Additional insights and perspective are provided by his son Craig Walsh. The book will delight football fans and guide the vast business audience eager to learn how Bill Walsh motivated individuals and crafted winning teams.

Édition anniversaire du best-seller du New York Times et de l'un des meilleurs livres sur le leadership de tous les temps ! Découvrez le livre audio "Les 21 lois irréfutables du leadership : Édition 25ème Anniversaire" de John C. Maxwell ! Depuis un quart de siècle, cet ouvrage emblématique a guidé des millions de personnes vers le sommet de leur potentiel de leadership. John C. Maxwell, auteur et expert mondialement reconnu en leadership a passé en revue chaque mot de ce livre et l'a mis à jour pour la prochaine génération de leaders.

"Absolutely amazing! It completely shifts your paradigm for life. One of the most wonderful things about it is that the results are immediate. My whole perception and relationship to money has undergone a major, substantial change." (Chris Attwood, writer and teacher, California)

Master Your Next Move answers a distinct need, focusing on the most common types of transitions leaders face and the unique challenges posed by each. Based on years of research, and now with a new introduction, this indispensable book explores eight crucial transitions virtually everyone encounters during their career, including promotion, leading former peers, onboarding into a new company, making an international move, and turning around a business in crisis.

The Listening Leader is a practical guide that will inspire school, district, and teacher leaders to make substantive change and increase equitable student outcomes. Rooted in the values of equity, relationships, and listening, this luminous book helps reimagine what is possible in education today. Drawing from more than 20 years of experience in public schools, Shane Safir incorporates hands-on strategies and powerful stories to show us how to leverage one of the most vital tools of leadership: listening.

The Center for Talent Innovation's new study, Mission Critical: Unlocking the Value of Veterans in the Workforce, reveals how companies can ensure their veteran talent thrives in the corporate world.

Ser solo efectivos como individuos y organizaciones ya no es una opción. Para triunfar, sobrevivir, innovar, sobresalir y liderar en lo que llama Covey la era del Nuevo Trabajador Informado, nosotros debemos sentar bases e ir más allá de la efectividad...a la grandeza.

Many want to achieve success in being a project manager, but not everyone is given a roadmap on how to get there. Think about it. You worked hard, got promoted into a project management position and then what? Having risen from the entry level, Joe Egan, shares over 45 years of his knowledge and experiences in, Construction Project Management: How the Great Ones Do It.

Since it was first introduced in the multi-million-copy best seller The Goal, Dr. Eliyahu Goldratt's Theory of Constraints (TOC) has emerged as one of the most flexible and effective approaches to management and problem solving in the corporate world.

THE #1 INTERNATIONAL BESTSELLER! A timeless business classic, Who Moved My Cheese? uses a simple parable to reveal profound truths about dealing with change so that you can enjoy less stress and more success in your work and in your life. It would be all so easy if you had a map to the Maze. If...

The #1 book for coaches, leaders, talent managers and professionals around the world. This is the definitive and fully updated new edition. 'Coaching for Performance provides a foundation for those who want to understand the potential and power of coaching. The Sixth Edition is a must-read and a...

Your organization's culture is the key to its success. Strategic planning is essential. People's competencies should be measured and their weaknesses shored up. People crave feedback. These may sound like basic truths of our work lives today. But actually, they're lies. As Marcus Buckingham and Ashley Goodall show in this provocative, inspiring book, there are some big lies - distortions, faulty assumptions, wrong thinking - running through our organizational lives.

In the newly revised third edition of The Leadership Pipeline, a team of veteran leadership practitioners delivers a practical and essential framework for identifying future leaders, assessing their competence, planning their development, nurturing their talents, and analyzing the results of your efforts. The work to be done, the required skills, time application, and the necessary work values for each leadership layer are clearly defined for the digital age.

The most effective leaders know how to connect with people. It's not about power or popularity, but about making the people around you feel heard, comfortable, and understood. While it may seem like some folks are born with a commanding presence that draws people in, the fact is anyone can learn...

How can we apply technology to drive business value? For years we've been told that the performance of software delivery teams doesn't matter - that it can't provide a competitive advantage to our companies. Through four years of groundbreaking research to include data collected from the State of DevOps reports conducted with Puppet, Dr. Nicole Forsgren, Jez Humble, and Gene Kim set out to find a way to measure software delivery performance - and what drives it - using rigorous statistical methods.

AI acceleration, shifting workforce expectations, and constant disruption are redefining what it means to lead. Traditional leadership models are no longer enough. The Contemporary Leader offers a clear, skills-based framework for navigating modern leadership challenges. Written for executives, board members, entrepreneurs, and emerging leaders, it provides practical guidance for leading with clarity and relevance.

Le Guide du coaching, la bible du domaine, a inspiré des millions de managers, de leaders et de coachs depuis près de quarante ans. Un livre audio à ne pas manquer.