Business Performance

Drawing on his own life and career and the rich lore of The Lion King, Alton Fitzgerald White, Broadway's longest-running "King", delivers his message of service - taking responsibility for and deriving happiness from commonplace achievements - as a philosophy that anyone can get through each day with satisfaction, pride, and a sense of accomplishment.

The role of call center leaders in motivating their team is pivotal for driving overall performance and achieving business goals. By fostering a positive work environment, recognizing individual and team achievements, and providing opportunities for growth, leaders can boost morale and inspire agents to perform at their best. Motivated employees are more engaged, efficient, and committed to delivering high-quality customer service, directly impacting key performance indicators (KPI's) such as customer satisfaction and first call resolution rates.

Success is built on connections we make with people and ideas. Whether it's connecting with customers to improve their service experience, or connecting with the strategic business plan and objectives for the coming year, the foundation for success starts with connection. In Connect, Keith Harrell and Hattie Hill reveal the seven core competencies needed to connect individuals and organizations in order to heighten productivity and to maximize personal and professional success.

The question isn’t if Instagram is a worthwhile way to spend your time and energy marketing your business, because it absolutely is! The question is, how do you make yourself stand out from the crowd inside the Instagram world. If you are interested in separating yourself from the pack, then Social Media Marketing 2019: The Power of Instagram Marketing - How to Win Followers & Influence Millions Online Using Highly Effective Personal Branding & Digital Networking Strategies is the book you have been waiting for.

Here’s the hard truth: When your sales organization stalls, there’s no single magic trick that can fix it. And when throwing money at digital lead generators, all-star sales recruits, and team-building retreats isn’t boosting your sales, it’s time to get back to basics. Set Up to Win shows you three frameworks that will stabilize and grow your company’s revenue long term using the power of your greatest asset—your team. (And yes, it also gives you a short-term road map to get your sales out of the danger zone.)

Together We Rise recounts the uplifting true stories of 15 passionate and unbreakable lady leaders. In this text are inspiring tales of moving across the country on a whim to chase your dreams, of living with and overcoming unbearable grief, and of learning how to build confidence in the face of adversity.

The Bridge to Excellence is not just a means of getting your organization from the beginning to the end of a particular journey. It is the organization and every organization has a Bridge, whether utilized or not. Does your Bridge take your organization across the roiling rivers of competition, technological change, evolving customer preferences, workforce changes, supply chain disruptions, pandemics, regulation, and more? Does it carry you over all of this to the goal of Sustainable Excellence, or does it take you somewhere else?

There is no need to come up with your own questions or even spend hours trying to figure out the much-needed powerful questions that you need to ask your colleagues. This book has done all the heavy lifting for you. The book “555 Powerful Questions for Coaching, Mentoring, and Leading at Work” contains 555 powerful questions from actual situations that will help you unlock the potential of your teammates, improve their performance and empower them.

When Paul Kusserow began consulting for Amedisys, the home healthcare company was on the brink of collapse. Its stock had fallen to less than $11 per share, and it had to borrow money to pay a massive government fine. Six months later, Kusserow became its CEO. Under his leadership, Amedisys dramatically improved operations, increased its market capitalization by over tenfold, and took its place among the country's top home care and hospice businesses. In this in-depth case study, Kusserow explains how he achieved this stunning turnaround.

The Principles of Cartel Disruption shares business principles for innovation, incubation, disruption, acceleration, and maximizing growth through the various stages of a company’s lifecycle. This easy-to-follow blueprint is the result of 30 years of successful entrepreneurial toughness and the experience of maximizing value through aligning people, process, strategy, and sustainability.

For the members of the US Air Force Thunderbirds, teamwork is literally a matter of life and death. On maneuvers like the one pictured on the cover, the gap between jets is as little as 18 inches. The surge of momentum that comes with that level of closure has an incredibly positive impact on the team's mission. As you might imagine, sustaining that distance relies on the highest levels of trust.

Los seres humanos, más de lo que se podría suponer, destruyen sus propias vidas y las de los otros, como resultado de no sentirse realizados, de no ser felices y de no ver que sus vida tienen un sentido más allá del dinero, pero se han dejado consumir por los temores que habitan en sus mentes, y esos miedos tiene que ver con: El dinero, la salud y las relaciones causadas por los mismos problemas: la inconsciencia, el rompimiento de principios, la irresponsabilidad, la inmadurez, la desconexión con Dios.

Leadership Lessons, Volume 2 is a book that is all about how to improve organizational performance. The central focus of all these essays is improving the ability to understand the dynamics at play that are impacting their organizations. The purpose is to help organizations and the people within them to be able to realize their individual and collective potential. Many of the essays are titled in the form of a question because if you don’t learn to ask better questions, you will never get the answers you really need.

Finally, a paradigm on leadership, transforming colleges, teaching, teams, business, sports and organizations based on research from the very best leaders and their qualities of momentum and focus as demonstrated from the research rather than whims, opinions, or influencers. Talent alone does not win championships but the research in this work shows thoughts, words, actions, habits and unified momentum does. Key leaders in the research include Jesus of Nazareth and John Wooden of UCLA.

Recognized as the leading expert on executive compensation, Robin Ferracone combines her own 20 years of experience with interviews with executives and compensation committees to provide a clear examination of and guidance on determining pay packages, actions, and designs.

Regardless of what you want, the Seeing Success formula is for gaining clarity and getting on your way toward your success. This book addresses the idea that getting our minds straight is the first step toward our success, and then provides the tactical framework for setting goals and subgoals; formulating a plan to achieve those goals; and getting you on your way to the life you really want.

A powerful book that shows the step-by-step evolution of a new kind of global technology powerhouse, The Lenovo Way is an indispensable guide for leaders and managers who deal with strategy, innovation, branding, and HR at any kind of company. It also tells the remarkable story of how two women from very different backgrounds rose to become leaders in Lenovo's journey to the top.

Employees who take care of themselves have the capacity and energy to be high-performance employees. In turn, they help leaders create high-performance companies and thriving workplace cultures. This audiobook reveals how to design a company that makes it easy and natural for employees to care for themselves and perform at the highest level.

Today's networking technologies - wikis, blogs, and social networking sites - are changing how we build professional relationships and work collaboratively. In this insightful audiobook, three organizational development experts from Oracle Corporation offer executives down-to-earth strategies for leveraging the power of social media to build more effective and agile organizations, engage employees, and sustain competitiveness.

Leadership Lessons is a book that is all about how to improve organizational performance. The central focus of all these essays is improving the ability to understand the dynamics at play that are impacting their organizations. The purpose is to help organizations and the people within them to be able to realize their individual and collective potential. Many of the essays are titled in the form of a question because if you don’t learn to ask better questions, you will never get the answers you really need.