Career Development

The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome.

What a time we’ve been living through. 2020, and now 2021, have thrown us a curveball in the form of a global pandemic, and it seems like we’re all going a little nutty right now, doesn’t it? Perhaps you’ve noticed feeling a little more on edge, in general and with each other, or feeling...

In his first major book since the legendary bestseller The Seat of the Soul, Gary Zukav reveals a revolutionary new path for spiritual growth. What began with an introduction to a major paradigm shift in The Dancing Wu Li Masters turned into a discussion of aligning our personalities with our...

101 Tough Conversations to Have with Employees provides guidance for managers on how to broach uncomfortable conversations across a wide range of issues. Inappropriate workplace conduct, lateness, sexually offensive behavior, productivity and communication issues . . . these are just a few of...

A lack of self-confidence is one of the greatest maladies of today’s world, one that is responsible for the rampant helplessness, lack of self-control, aimlessness, procrastination, and despair that characterize modern society. But as the venerable steel magnate Andrew Carnegie emphasized to Hill, “Confidence is a state of mind, necessary to succeed, and the starting point of developing self-confidence is definiteness of purpose.”

All of us are faced countless times with the challenge of persuading others, whether we're trying to win a trivial argument with a friend or convince our coworkers about an important decision. Instead of relying on untrained instinct - and often failing as a result - we'd win more arguments if we learned the timeless art of verbal persuasion, or rhetoric.

You’re not imagining it: Women aren’t getting a good deal at home or at work. We have the evidence to prove it. This audiobook gives you the power to change it. For women in America today, the promise of “having it all” is an ever-elusive carrot. Faced with unsustainable demands in every...

Déjà plus de 30 000 lecteurs et auditeurs : après avoir écouté ce livre audio, vous saurez comment gagner une heure de travail par jour et libérer du temps pour faire ce qui vous rend vraiment heureux. Dans cette 2e édition, plus de 300 fondateurs de startups, serial entrepreneurs et directeurs de fonds d'investissement partagent leurs meilleurs secrets de productivité.

Too often, the stories we tell about the world's most celebrated innovators leave out people from varied backgrounds, identities, experiences, and geographies. Innovation Currency challenges that narrative. Innovation is not exclusive to Silicon Valley founders or corporate strategists. It's a natural human practice that unfolds in classrooms, barbershops, community centers, and corner offices alike.

Karl Albrecht defines social intelligence (SI) as the ability to get along well with others while winning their cooperation. SI is a combination of sensitivity to the needs and interests of others, sometimes called your "social radar", an attitude of generosity and consideration, and a set of practical skills for interacting successfully with people in any setting. Social Intelligence provides a highly accessible and comprehensive model for describing, assessing, and developing social intelligence at a personal level.

Emotional Magnetism is the self-help audiobook for people who want to improve their communication and connection in their relationships. Have you ever felt unheard or misunderstood? Maybe your partner just doesn't seem to get why some things are important to you. Or perhaps your boss is seemingly oblivious to half the things you've pointed out in the past week. You're not alone.

Filled with logical yet counterintuitive answers to ordinary and extraordinary problems - whether it be buying a new home or pivoting a failing business model - Mudd's HEAD (High Efficiency Analytic Decision-making) methodology provides listeners with a battle-tested set of guiding principles that promise to bring order to even the most chaotic problems, all in five practical steps.

A masterpiece of warrior wisdom that shows how to overcome obstacles with positive action. The best-selling author, Navy SEAL, and humanitarian Eric Greitens offers a self-help book unlike any other. Two years ago, Eric Greitens unexpectedly heard from a former SEAL comrade, a brother-in-arms he...

New York Times bestselling author, Personal Transformation guru, and life coach for the Steve Harvey Show and Today, Lisa Nichols shares her journey from scarcity to abundance, outlining steps everyone can take to create abundance in career, relationships, self, and finances—while creating a...

Cet ouvrage répond à ces questions essentielles en donnant toutes les clés nécessaires pour développer un état d'esprit positif et créer autour de vous un environnement harmonieux, propice à la réussite collective. Les experts HBR vous proposent des conseils concrets et des techniques éprouvées pour ne plus laisser les doutes et les échecs affecter votre mental mais, au contraire, y voir des occasions de rebondir et de renforcer vos compétences. Véritable livre audio de coaching, ce guide vous permettra de cultiver une énergie nouvelle et de vous épanouir dans votre travail.

N'avez-vous jamais rêvé de savoir ce qui se cachait dans la tête de vos interlocuteurs ? Lors d'un entretien professionnel, d'un rendez-vous amoureux ou d'une partie de poker, il est souvent difficile de connaître les sentiments et les intentions de la personne qui vous fait face. Pourtant cela vous donnerait un sacré avantage... Grâce à ce livre audio, tout cela est maintenant à votre portée ! Au programme : Des techniques simples et efficaces pour déterminer rapidement ce que pense et ce que ressent votre interlocuteur : dissimule-t-il quelque chose ?

The secret to business success is intuition. It's not just a matter of following you hunches. It's about following the right hunches. Being able to sense people's inner thoughts and needs helps you say and do the things needed to quickly reach your goals and achieve success. Many people know this, but many also believe that a good sense of intuition is something that you're just born with - not something that you can develop and train.

In this book, you'll discover how Napoleon Bonaparte mastered the use of the pregnant pause to grab attention, how Lady Margaret Thatcher punctuated her most serious speeches with the use of subtle props, how Ronald Reagan could win even the most hostile crowd with carefully timed wit, and much, much more. Whether you're addressing a small nation or a large staff meeting, you'll want to master the tips and tricks in Speak Like Churchill, Stand Like Lincoln.

The power of effective listening is recognised as the essential tool of good management. In this book, Nancy Kline describes how we can achieve this and presents a step-by-step guide that can be used in any situation. Whether you want to have more productive meetings, solve business problems, create bold strategies, or build stronger relationships, this book offers you a new world of possibilities.

In Declare War on Yourself, you will learn how to get your act together, fix your problems, become more mature, make better decisions, and improve your mindset to make your life easier and more fulfilling.