Career Development

The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome.

101 Tough Conversations to Have with Employees provides guidance for managers on how to broach uncomfortable conversations across a wide range of issues. Inappropriate workplace conduct, lateness, sexually offensive behavior, productivity and communication issues . . . these are just a few of...

A lack of self-confidence is one of the greatest maladies of today’s world, one that is responsible for the rampant helplessness, lack of self-control, aimlessness, procrastination, and despair that characterize modern society. But as the venerable steel magnate Andrew Carnegie emphasized to Hill, “Confidence is a state of mind, necessary to succeed, and the starting point of developing self-confidence is definiteness of purpose.”

All of us are faced countless times with the challenge of persuading others, whether we're trying to win a trivial argument with a friend or convince our coworkers about an important decision. Instead of relying on untrained instinct - and often failing as a result - we'd win more arguments if we learned the timeless art of verbal persuasion, or rhetoric.

In a world overflowing with notifications, noise, and nonstop distractions, the ability to focus deeply has become the ultimate competitive edge. Mastering Deep Work by Trent Marco Jansen is your practical guide to regaining control of your attention and channeling it into meaningful, high-impact work. Grounded in cutting-edge research from neuroscience, psychology, and business performance, this book reveals how shallow tasks quietly erode your potential—and how you can rise above the chaos to achieve clarity, creativity, and excellence.

Too often, the stories we tell about the world's most celebrated innovators leave out people from varied backgrounds, identities, experiences, and geographies. Innovation Currency challenges that narrative. Innovation is not exclusive to Silicon Valley founders or corporate strategists. It's a natural human practice that unfolds in classrooms, barbershops, community centers, and corner offices alike.

Karl Albrecht defines social intelligence (SI) as the ability to get along well with others while winning their cooperation. SI is a combination of sensitivity to the needs and interests of others, sometimes called your "social radar", an attitude of generosity and consideration, and a set of practical skills for interacting successfully with people in any setting. Social Intelligence provides a highly accessible and comprehensive model for describing, assessing, and developing social intelligence at a personal level.

Emotional Magnetism is the self-help audiobook for people who want to improve their communication and connection in their relationships. Have you ever felt unheard or misunderstood? Maybe your partner just doesn't seem to get why some things are important to you. Or perhaps your boss is seemingly oblivious to half the things you've pointed out in the past week. You're not alone.

Speak Easy is a framework to help anyone who is struggling with communication to learn the three A’s. They will learn how to be Articulate, Assertive, and Audacious when presenting their message and interacting with others. Eliminate hesitancy and build a voice full of power. In Speak Easy, you will learn: The traits that make up a confident communicator, how to use your thoughts, words, tonality, and body language effectively, strategies on how to develop an interesting personality, processes to create your own voice, ideas, and insights, and much more.

In his first major book since the legendary bestseller The Seat of the Soul, Gary Zukav reveals a revolutionary new path for spiritual growth. What began with an introduction to a major paradigm shift in The Dancing Wu Li Masters turned into a discussion of aligning our personalities with our...

New York Times bestselling author, Personal Transformation guru, and life coach for the Steve Harvey Show and Today, Lisa Nichols shares her journey from scarcity to abundance, outlining steps everyone can take to create abundance in career, relationships, self, and finances—while creating a...

Cet ouvrage répond à ces questions essentielles en donnant toutes les clés nécessaires pour développer un état d'esprit positif et créer autour de vous un environnement harmonieux, propice à la réussite collective. Les experts HBR vous proposent des conseils concrets et des techniques éprouvées pour ne plus laisser les doutes et les échecs affecter votre mental mais, au contraire, y voir des occasions de rebondir et de renforcer vos compétences. Véritable livre audio de coaching, ce guide vous permettra de cultiver une énergie nouvelle et de vous épanouir dans votre travail.

N'avez-vous jamais rêvé de savoir ce qui se cachait dans la tête de vos interlocuteurs ? Lors d'un entretien professionnel, d'un rendez-vous amoureux ou d'une partie de poker, il est souvent difficile de connaître les sentiments et les intentions de la personne qui vous fait face. Pourtant cela vous donnerait un sacré avantage... Grâce à ce livre audio, tout cela est maintenant à votre portée ! Au programme : Des techniques simples et efficaces pour déterminer rapidement ce que pense et ce que ressent votre interlocuteur : dissimule-t-il quelque chose ?

The ability to listen and communicate effectively are vital skills, enabling us to motivate and influence people in our personal and professional lives. But all too often, we’re our own biggest roadblock. In The Art of Facilitation, Tina Frey Clements teaches you to master the art, (and even science) of facilitation and use it to your advantage. With more than 25 years of experience as a professional communicator, she shares tools and techniques to successfully deliver your message to any audience, from the board room to the classroom.

The secret to business success is intuition. It's not just a matter of following you hunches. It's about following the right hunches. Being able to sense people's inner thoughts and needs helps you say and do the things needed to quickly reach your goals and achieve success. Many people know this, but many also believe that a good sense of intuition is something that you're just born with - not something that you can develop and train.

You loved John Maxwell's best-selling Winning with People, and now you're ready for some specific action steps to build on the knowledge you gained. 25 Ways to Win With People has just what you need! This complementary companion to the full-length book is ideal for a quick refresher course on...

In this book, you'll discover how Napoleon Bonaparte mastered the use of the pregnant pause to grab attention, how Lady Margaret Thatcher punctuated her most serious speeches with the use of subtle props, how Ronald Reagan could win even the most hostile crowd with carefully timed wit, and much, much more. Whether you're addressing a small nation or a large staff meeting, you'll want to master the tips and tricks in Speak Like Churchill, Stand Like Lincoln.

In Declare War on Yourself, you will learn how to get your act together, fix your problems, become more mature, make better decisions, and improve your mindset to make your life easier and more fulfilling.

From the bestselling authors of The Leadership Challenge and over a dozen award-winning leadership books comes a new book that examines a question of fundamental importance: How do people learn to become leaders? Learning Leadership is a comprehensive guide to unleashing the inner leader in us all and to building a solid foundation for a lifetime of leadership growth and mastery. The book offers a concrete framework to help individuals of all levels, functions, and backgrounds take charge of their own leadership development and become the best leaders they can be.

Executives from The Second City—the world’s premier comedy theater and school of improvisation—reveal improvisational techniques that can help any organization develop innovators, encourage adaptable leaders, and build transformational businesses. For more than fifty years, The Second City...