Conflict Communication

When you know what to say and how to say it, people listen. Find your powerful voice, and step into leadership. Speak with impact. Every day, you have an opportunity to use your voice to have a positive impact -- at work or in your community. You can inspire and persuade your audience -- or you...

Cutting through all the white noise, chatter, and superficiality our cell phones and social media cause, one of Tibet's highest and most respected spiritual leaders offers simple and practical advice to help us increase our attentions spans, become better listeners, and strive to appreciate the...

A practical and hilarious guide to getting difficult people off your back, for anyone pulling their hair out over an irritating colleague who's not technically breaking any rules From open floor plans and Zoom calls to Slack channels, the workplace has changed a lot over the years. But there’s...

The founder and CEO of Path North, Georgetown University professor, and former White House advisor teaches you how to find meaning, balance, and purpose throughout your career while reaching the highest levels of professional achievement—how to do well without losing yourself. Throughout his...

Includes an audiobook-exclusive interview with the author! Make achieving your goals and finding success possible with this one-of-a-kind guide by Robert Irvine, popular host of Food Network’s Restaurant: Impossible. Audio book includes exclusive bonus audio content! Robert Irvine knows a...

Communication experts offer examples and expertise about end-of-life conversations to inspire, teach, and encourage the reader to have their own and to grow from them. Death is one thing we cannot control. We will all face the death of a loved one. And many, if not most, people in our culture...

Most salespeople work hard to become proficient in reaching the frontline managers in their markets. However, a salesperson who wishes to achieve long-lasting success with a client will learn how to also appeal to top-level executives from an “above the line” perspective. Master sales...

Desarrolle la visión, el valor, la influencia, y la motivación necesarias para ser un líder exitoso con esta edición de 25 aniversario revisada y actualizada de, de John C. Maxwell. El libro que revolucionó la manera que se forman los líderes, y que vendió más de un millón de copias en...

The founders of a respected Silicon Valley advisory firm study legendary category-creating companies and reveal a groundbreaking discipline called category design. Winning today isn’t about beating the competition at the old game. It’s about inventing a whole new game—defining a new market...

A new and updated edition of the all-time bestselling book on marriage enhancement and divorce prevention. Since it was first published in 1994, Fighting for Your Marriage has been the bestselling book in its field. As in the original edition, the book offers invaluable advice on achieving better communication and problem-solving skills, using structured techniques to resolve conflicts, sharing a core belief system, understanding commitment and forgiveness, restoring intimacy, and more.

Aprende a fomentar la intimidad, compenetración, confianza y el desarrollo de una relación profunda.Hoy en día, el arte de escuchar con atención es un superpoder. Si logras que tu interlocutor se sienta escuchado e importante, habrás dado el primero hacia ganarte su simpatía. Además, no es tan difícil o complejo como crees.Cómo pasar de ser un desconocido a un buen amigo en tiempo récord .Cómo escuchar con intención es, básicamente, un libro sobre las relaciones interpersonales.

This book teaches you the vital skills you need to confront others, communicate effectively, and live a more conflict-free life. In this updated edition, communications expert Barbara Pachter shares a practical, step-by-step guide to tackling conflicts in any situation, including a new section on navigating sticky situations online.

**WINNER OF THE RABBI SACKS BOOK PRIZE 2025** Fiercely divisive times call for radically different arguments. In our age of seemingly irreconcilable differences, argument is increasingly seen as a plague to be avoided or a contest to be won. Daniel Taub, an experienced peace negotiator and...

Good friends and healthy friendships are crucial to women's well-being at every stage of life. But what happens when a friendship turns toxic? When a friend becomes hurtful or mistreats another? When a friend abandons another in a time of need? Here, Suzanne Degges-White and Judy Pochel Van Tieghem explore such toxic friendships and how women navigate the ups and downs as well as how broken friendships can be mended and bad friendships ended.

More and more makers, designers, writers, and artists are in demand as we enter the Age of Creatives. By understanding the new strategies and mindset required to succeed, you can manage other creatives successfully. For creators, getting that promotion to management is exciting but can also be...

By approaching disagreements in a more loving way and seeing the grace and good in those who hold differing viewpoints, you'll gain a deeper understanding of others, yourself, and God—from the bestselling author of Finding God's Life for My Will. “Written with just the right amount of...

Arguing is probably one of the more frustrating things to do, especially if you're not arguing with someone who's equally matched. There are some tips and tricks that might help you win an argument, and it is important to remember that the best arguments are always backed up with data.

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In...

Managing conflict is a core capability for today's leaders. In this book, Mark Rosenberg draws on his extensive experience as an executive coach and mediator to provide leaders with insights and practical tools to improve communication and master hard conversations. Mastering Hard Conversations provides a proven, practical, structured approach to help you become a better leader by improving your communication and conflict management skills.

In Getting to Yes, renowned educator and negotiator Roger Fisher presented a universally applicable method for effectively negotiating personal and professional disputes. Building on his work as director of the Harvard Negotiation Project, Fisher now teams with Harvard psychologist Daniel...