Conflict Communication

Workaholic Detective Aiden Carlisle isn't looking for love - and certainly not at the law-enforcement seminar she reluctantly agreed to attend. But the first lecturer is not at all what she expected. Psychologist Dawn Kinsley has just found her place in life. After a failed relationship with a police officer, she has sworn never to get involved with another cop again, but she feels a connection to Aiden from the very first moment. Can Aiden keep herself from crossing the line when a brutal crime threatens to keep them apart before they've even gotten together?

Are you above average? Is your child an A student? Is your employee an introvert or an extrovert? Every day we are measured against the yardstick of averages, judged according to how closely we come to it or how far we deviate from it. The assumption that metrics comparing us to an...

Can you actively improve your mindset? You can. And depending on your tenacity, you can continue to grow it stronger and stronger. OK, I'm willing to do the work. Is there a clear path? There is. And along that path, your mindset will grow as you practice some straight forward mental habits. Once you learn the building blocks, you'll be challenged to use those skills. No practice required. Your mindset strengthens by doing. And you'll see the results immediately in your own life.

Globalization means that we need to be prepared to interact with people from a wide range of cultures. But it's impossible to learn the particular customs and traits of every culture you might regularly come into contact with. Cultural Intelligence teaches techniques that will allow you to function effectively in any culture. Instead of providing a laundry list of culturally specific dos and don'ts, Thomas and Inkson show how to pay attention in a mindful and creative way to cues in cross-cultural situations.

A global security expert draws on psychological insights to help you master the art of social engineering—human hacking. Make friends, influence people, and leave them feeling better for having met you by being more empathetic, generous, and kind. Eroding social conventions, technology, and...

There are laws of nature, so why shouldn't there be laws of marketing? As Al Ries and Jack Trout—the world-renowned marketing consultants and bestselling authors of Positioning—note, you can build an impressive airplane, but it will never leave the ground if you ignore the laws of physics...

Mega-successful motivational speaker profiled in the Wall Street Journal, Keith Harrell shows how to put good atttitude to work to get ahead in all aspects of life Keith Harrell has been taking the corporate lecture circuit—and the media—by storm, and is poised to take his place among the...

No relationship can survive without communication. Discover how you can rekindle your relationship by following this seven step action plan.

From the creator of AdviceWithErin, the definitive book on how to use the right words at work—so you can build the career you deserve We’ve all been there: you’re sweating, sitting in front of your laptop, and the interviewer on the screen says, “Tell me about yourself.” You freeze. Is...

Brought to you by Penguin. Choosing a healthy relationship is one of the most significant decisions in life and it's crucial to get it right from the start. Changes to the modern dating landscape have flooded us with questions about the best pathway to find love. How do you improve your chances...

What a time we’ve been living through. 2020, and now 2021, have thrown us a curveball in the form of a global pandemic, and it seems like we’re all going a little nutty right now, doesn’t it? Perhaps you’ve noticed feeling a little more on edge, in general and with each other, or feeling...

“The rare book that has the potential to make you smarter—and everyone around you wiser.” —Adam Grant Two-time world champion debater and former coach of the Harvard debate team, Bo Seo tells the inspiring story of his life in competitive debating and reveals the timeless secrets of...

Exprimez-vous tout en tissant des relations harmonieuses avec ceux qui vous entourent. L’affirmation de soi, voilà la clé du mieux-être au travail.

An expert on the psychology of leadership and the bestselling author of Integrity, Necessary Endings, and Boundaries For Leaders identifies the critical ingredient for personal and professional wellbeing. Most leadership coaching focuses on helping leaders build their skills and knowledge and...

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers...

The HBR Guide to Dealing with Conflict will give you the advice you need to understand the most common sources of conflict; explore your options for addressing a disagreement; recognize whether you—and your counterpart—typically seek or avoid conflict; prepare for and engage in a difficult conversation; manage your and your counterpart's emotions; develop a resolution together; and know when to walk away.

Improve your personal and professional relationships instantly with this timeless guide to communication, listening skills, body language, and conflict resolution. Maybe a wall of silent resentment has shut you off from someone you love. Maybe you listen to an argument in which neither party...

Written by award-winning author, highly experienced mediator, and co-founder of the Prison of Peace project, Douglas E. Noll, De-Escalate gives you the proven process to calm any angry person or volatile situation in 90 seconds or less. Based on the practical experience of a master mediator and...

International bestselling author and behavior expert Joe Navarro helps you successfully navigate the business world by understanding what your boss and coworkers are really thinking. Why is it that some people have all the elements of success—education, skills, integrity, motivation—but...

This book will aid you in dealing with irrational fears, insecure attachments, jealousy, and distrust by teaching you how to communicate desires and needs with your partner, reframe the scenario to see things from a newer perspective, share quality time with your significant other without jealousy or anxiety hampering it, and finally, restore faith in yourself and your partner to grow together and build a fulfilling partnership. You will learn the common triggers that cause couple conflicts, why communication is paramount in any relationship, the significance of trust, and more.