Difficult Con

We attempt or avoid difficult conversations every day—whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success.

Difficult Conversations teaches you how to handle even the toughest conversations more effectively and with less anxiety. Based on 15 years of work at Harvard Negotiation Project and consultations with thousands of people, the authors answer the question: When people confront the conversations they dread the most, what works? Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations.

Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.

The women in these stories live lives of privilege and of poverty, are in marriages both loving and haunted by past crimes or emotional blackmail. A pair of sisters, grown now, have been inseparable ever since they were abducted together as children and must negotiate the elder sister's marriage. A woman married to a twin pretends not to realize when her husband and his brother impersonate each other. A stripper putting herself through college fends off the advances of an overzealous customer.

Helen Lewis argues that feminism’s success is down to complicated, contradictory, imperfect women who fought each other as well as fighting for equal rights. Too many of these pioneers have been whitewashed or forgotten in our modern search for feel-good, inspirational heroines. It’s time to reclaim the history of feminism as a history of difficult women.

At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don't know how to have difficult conversations, and we see confrontation as scary or adversarial.

Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactic.

Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don't know how to have difficult conversations, and we see confrontation as scary or adversarial. Authors Henry Cloud and John Townsend take the principles from their award-winning and best-selling book, Boundaries, and apply them to a variety of the most common difficult situations and relationships.

Want to find a way to stop someone in your life from gaslighting you without having to struggle a day longer? Time to stand up for yourself, show the world your true worth, and be more than the difficult people ever thought you would be? You’re someone who has so much in life to give, which is why it’s such a puzzle that you think you’re worth nothing right now. Well, actually, it’s entirely understandable, given the pressure you’re constantly being put under by the actions of others.

We all have people in our lives who frustrate, annoy, or hurt us: workplace bullies, those who always claim to be right, or those with anxious or obsessive personalities. And most of us hurt others occasionally, too. Now, authors Dr. Helen McGrath, a clinical psychologist and professor, and Hazel Edwards, a professional writer, offer this extremely practical guide to dealing with the difficult personalities we encounter every day - in others, and in ourselves.

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

Using the newest research on human attachment and brain development, Terri Apter, an internationally acclaimed psychologist and writer, unlocks the mysteries of this complicated bond. She showcases the five different types of difficult mother - the angry mother, the controlling mother, the narcissistic mother, the envious mother, and the emotionally neglectful mother - and explains the patterns of behavior seen in each type.

Whatever the case, this book has will help you first understand these individuals, and then, perhaps more importantly, will guide you in exactly how to deal with them.

De la mano de especialistas de Harvard Business Review, en este libro se exponen las investigaciones que explican nuestras respuestas emocionales ante personas difíciles y se muestra cómo desarrollar la empatía y la resiliencia necesarias para conseguir una relaciones más positivas.

Lo mejor del ser humano es que es capaz de reconocer sus errores y corregirse. Una persona difícil puede volverse dócil, pues todos estamos dotados de la capacidad de reconocer nuestros actos y de modificarlos para mejor. La doctora Ruthe, en este audiolibro, consigue tocar el corazón del oyente, con enseñanzas que enriquecen el arte de relacionarse bien. Ruthe Rocha Pombo, paranaense, profesora, abogada, escritora, conferencista.

Jesus spoke to the people in beautiful parables and beatitudes to encourage and comfort but every teaching challenged every listener. What’s the hardest part about following Jesus? What teaching do you find particularly hard to live? Explore 40 of Jesus' most difficult teachings with Matthew Kelly. In a world that is confused about just about everything, the clarity of the Gospel is needed more than ever before. We are all being called to live the Gospel more fully than ever before.

Amy Gallo identifica ocho perfiles de compañeros de trabajo que son difíciles y nos ofrece diversas estrategias adaptadas para tratar constructivamente con cada uno de ellos. Saber cuál es el camino correcto no es fácil, pero Gallo nos brinda una perspectiva crucial sobre cómo las relaciones en el trabajo realmente importan, así como la compasión, el estímulo y las herramientas útiles para prevalecer en tu trabajo sin necesidad de cambiar.

It's his senior year, and Will Shea has conned his way into one of the country's most elite prep schools. But he soon runs into Andrea, a fellow con artist. With the school not big enough for the both of them, they make a bet that whoever can con Brandt Rush, the richest, most privileged student in the school, out of $50,000 gets to stay at the school. Will starts setting up his con (an online poker scam) with his uncle, who's one of the best grifters in the business, and with the unwanted help of his father.

Personalidades psicopáticas, narcisistas, paranoicas, histriónicas, obsesivas depresivas, dependientes, pasivo-agresivas, evitativas… Una completa guía para comprender, aceptar y gestionar personalidades difíciles, y también para mejorar nuestro propio comportamiento, que siempre tiende hacia alguna(s) de estas personalidades.