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Difficult Conversations

How to Discuss What Matters Most

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Difficult Conversations

Auteur(s): Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher - foreword
Narrateur(s): Douglas Stone, Bruce Patton, Sheila Heen
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À propos de cet audio

The 10th-anniversary edition of the New York Times business bestseller—now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day—whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. You'll learn how to:

· Decipher the underlying structure of every difficult conversation

· Start a conversation without defensiveness

· Listen for the meaning of what is not said

· Stay balanced in the face of attacks and accusations

· Move from emotion to productive problem solving

©1999 Douglas Stone, Bruce M. Patton, Sheila Heen (P)2023 Penguin Audio Communication et habilités sociales Développement commercial et entrepreneuriat Développement personnel Entrepreneurship Gestion et leadership Psychologie Psychologie et santé mentale Relations Entreprise Gestion Direction

Ce que les critiques en disent

“Does this book deliver on its promise of an effective way through sticky situations, whether ‘with your babysitter or your biggest client’? It does.”—The New York Times

“These talented communicators blend a daunting array of disciplines into highly readable and practical advice.”—Booklist

“I’m on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life.”—Tom Peters

Ce que les auditeurs disent de Difficult Conversations

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Good Advice, Poorly Read

I've long has issues with difficult conversations, particular with starting them. A result of ADHD combined with some childhood trauma. I've been working on it, but had heard this book offered some good advice and that it was now on its third revision, which takes into account modern things like texting and social media that weren't a thing when it was first written in 1999.

A lot of advice is given for handling difficult conversations when you're in them. Some people will probably say it focuses too much on knowing and accommodating people's feelings, but at the end of the day, conversations are difficult because of feelings and it makes sense, plus it does talk about how to deal with sussing out facts and viewpoints as well. The disappointing part for me is nearly everything was discussing how to have the conversation when it's already started, not how to handle difficulty with the actual initiation of it. I was actually pleased to learn that the way I handle these conversations once I'm in them is apparently pretty good (at least by the standards of the authors), but my particular struggle is hitting a wall that prevents me from initiating them until things boil over. If you too share that problem, this won't help much with that.

The weakest thing though is the quality of the reading. The authors rotate reading different chapters and I'm sorry, but none of them are good at it. Sheila Heen does the best job, but you can still tell she's not a professional reader and the two males are just straight up bad at al. This is apparently a very popular book, surely they could have afforded one of the many professional readers out there, many of which work for cheap. It really makes the book hard to listen to in long sessions.

There's good info here and if you have trouble with difficult conversations or just want to learn how to handle them better, I'd suggest it, if you can handle the readers.

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