Difficult Relationships

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

In Getting Past No, William Ury of Harvard Law School’s Program on Negotiation and author of Possible, offers a proven breakthrough strategy for turning adversaries into negotiating partners.

Reaching the end of their flight in The Knife of Never Letting Go, Todd and Viola did not find healing and hope in Haven. They found instead their worst enemy, Mayor Prentiss, waiting to welcome them to New Prentisstown. There they are forced into separate lives: Todd to prison, and Viola to a house of healing where her wounds are treated. Soon Viola is swept into the ruthless activities of the Answer, while Todd faces impossible choices when forced to join the mayor’s oppressive new regime.

Dubbed "Dumplin'" by her former beauty queen mom, Willowdean has always been at home in her own skin. Her thoughts on having the ultimate bikini body? Put a bikini on your body. With her all-American-beauty best friend, Ellen, by her side, things have always worked...until Will takes a job at Harpy's, the local fast-food joint. There she meets Private School Bo, a hot former jock. Will isn't surprised to find herself attracted to Bo. But she is surprised when he seems to like her back.

Hunter, Autumn, and Summer - three of Kristina Snow's five children - live in different homes, with different guardians and different last names. They share only a predisposition for addiction and a host of troubled feelings toward the mother who barely knows them, a mother who has been riding with the monster, crank, for 20 years.

You love your mother, but she drives you crazy. She controls, criticizes, and butts into your life constantly. Then when you try and set boundaries, the pushback and resulting guilt are so bad you tell yourself...it's just not worth it. Is your mother narcissistic, borderline, or just plain difficult? Are you empathetic, sensitive, and kind? If so, chances are you have fallen into one or all of the hidden psychological traps that constitute the Good Daughter Syndrome.

Are you living in chaos because you keep putting off important tasks until the last minute? Do you feel disorganized at home and at work? Are you experiencing feelings of anxiety, frustration, and helplessness because of all your unfinished projects? If so, it's time to break the procrastination habit and rewire your difficult work habits.

Your workday is filled with them - people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.

Romance book blogger Vivian Galdi is a girl on a mission: the Replacement Crush Mission. After Jake the Snake pretends their secret summer kissing sessions never happened, Vivian creates a list of safe crush targets, determined to avoid anyone who pings her zing meter. But nerd-hot Dallas, the new guy in town, sends the mission and Vivian’s zing meter into chaos. While designing software for the bookstore where Vivian works, Dallas wages a counter mission, analyzing his target and taking advantage of the tactical errors in her strategy.

It's Newfoundland, 1986. Fourteen-year-old Bun O'Keefe has lived a solitary life in an unsafe, unsanitary house. Her mother is a compulsive hoarder, and Bun has had little contact with the outside world. When Bun's mother tells Bun to leave one day, she does. Hitchhiking out of town, Bun ends up on the streets of St. John's, Newfoundland. Fortunately, the first person she meets is Busker Boy, a street musician who senses her naivety and takes her in. Together they live in a house with an eclectic cast of characters.

Charlie Porter is a force to be reckoned with, both on and off the hockey rink. When she accidentally starts a brawl after a game, she’s suspended from school, meaning no hockey this season—and no chance to play in front of college scouts. Alexa Goldstein’s pairs skating partner was hurt in the fight, and with only four months until their next competition, pickings for a replacement are slim. So she strikes a deal with Charlie—skate with her at the competition well enough to place, and her Olympian mother will use her formidable connections to get Charlie in front of scouts at D-1 schools.

Set in the 14th century, the classic story of one boy's personal heroism when he loses the use of his legs.

Six years earlier, Matty had come to Village as a scrappy and devious little boy. Back then, he liked to call himself "the Fiercest of the Fierce." But since that time, Matty has grown almost into a man under the care of Seer, a blind man whose special sight had earned him the name. Now Matty hopes that he will soon be given his true name, and he hopes it will be Messenger. But strange changes are taking place in Village.

A sequel to Crank, this harrowing and disturbing look at addiction finds protagonist Kristina Snow thinking she can use drugs yet control the consequences. Now with a baby to care for, she's determined to be the one deciding when and how much, the one calling the shots.

The handsome son of wealthy parents, Connor has everything anyone could want...except his family's love and affection. Jailed for years after killing his mother's child-molesting boyfriend, Tony is confused about his sexuality. Manic-depressive Vanessa cuts herself. All three stories intertwine in a brutally honest story about pain and resilience.

Kaeleigh and Raeanne are 16-year-old identical twins, the daughters of a district court judge father and politician mother running for U.S. Congress. Everything on the surface seems fine, but underneath run very deep and damaging secrets. When the girls were nine, Daddy turned to his beloved Kaeleigh in ways a father never should. Raeanne needs to numb the pain of not being Daddy's favorite; Kaeleigh wants to do everything she can to feel something normal, even if it means cutting herself and vomiting after every binge.

John Conlan is nicknamed “The Bathroom Bomber” after setting off firecrackers in the boys’ bathroom 23 times without getting caught. John and his best friend, Lorraine, can never please their parents, and school is a chore. To pass the time, they play pranks on unsuspecting people, and it's during one of these pranks that they meet the “Pigman”. In spite of themselves, John and Lorraine soon get caught up in Mr. Pignati’s zest for life. In fact, they become so involved that they begin to destroy the only corner of the world that has ever mattered to them. Can they stop before it’s too late?

The daughter of a respected horse healer, 14-year-old Amy has a powerful connection with horses. With her mother's help, she is developing her skills as a horse whisperer while tending to the animals at Heartland, a refuge for horses that have been emotionally or physically traumatized. But when her mother is killed in a tragic trailer accident, Amy realizes she will never see her world the same way again.

In divorce and co-parenting, not only do parents need to deal with their own emotions, they may be faced with a daily barrage of hostile calls, texts, social media blasts, and/or emails. How can you regain a sense of control and peace for your own sake and for the kids? For more than a decade, the BIFF method of responding to hostile and misinforming conversation has been used by thousands of people. This book can help you reduce conflict and regain your sanity by teaching what to write, and what to ignore.

"So, my beautiful fat girlfriend, Cassidy, is threatening to kick me to the curb again, my best friend suddenly wants to put the brakes on our lives of fabulous fun, my mom and big sister are plotting a future in which I turn into an atomic vampire, and my dad, well, my dad is a big fat question mark that I'm not sure I want the answer to."