English Communication

Have you ever received an email that made your heart beat faster or spiked your blood pressure? We all know we're not supposed to respond right away, but how you respond will either increase or decrease the hostility and conflict. Hostile and undermining emails, letters, texts, and conversations can drain inordinate amounts of time, emotional energy and expense in the workplace. For over a dozen years, the BIFF method of communicating in writing has helped thousands of people calm conflicts and create clear communication in response to misinformation, blame, and unnecessary anger.

Many people assume that good communicators possess an intrinsic talent for speaking and listening. The reality is that communication skills are developed with deliberate effort and practice, and learning to understand others and communicate your ideas more clearly will improve every facet of your life. Messages has already helped thousands of people build communication skills and cultivate better relationships. With this fully revised and updated fourth edition, you’ll discover new skills to help you communicate your ideas more effectively and become a better listener.

The Art of Conversation will show you step by step how to converse skillfully and enjoyably with other people, at home, at work, on the phone, and in the street. Even if you're daunted now, discover the difference good conversation can make in every aspect of your life.

Whether you speak from the pulpit, podium, or the front of a classroom, you don't need much more than blank stares and faraway looks to tell you you’re not connecting. Take heart before your audience takes leave! You can convey your message in the powerful, life-changing way it deserves to be told. An insightful, entertaining parable that's an excellent guide for any speaker, Communicating for a Change takes a simple approach to delivering effectively.

From two leaders in executive education at Harvard Business School, here are the mental habits and proven strategies you need to achieve outstanding results in any negotiation.

Christina Mars' comprehensive guide, "Parenting Teens: 7 Steps to Escape Communication Breakdown and Cultivate a Calm, Loving, Productive Relationship with Your Teenager," might just be the lifeline you need. Mars offers a multifaceted approach to the challenges of parenting adolescents.

If You're In My Office, It's Already Too Late. James Sexton knows this. After dealing with over 1000 clients whose marriages have dissolved over everything from an ill-advised threesome with the nanny to the uneven division of carpool duties, he also knows all of the what- not-to-dos for couples who want to build - and consistently work to preserve - a lasting, fulfilling relationship. Described by former clients as a "courtroom gunslinger" and "the sociopath you want on your side", Sexton tells the unvarnished truth about relationships. These usually derive from dishonest communication.

What if animals and humans could speak to one another? Tom Mustill—the nature documentarian who went viral when a thirty-ton humpback whale breached onto his kayak—asks this question in his thrilling investigation into whale science and animal communication.

You face tough communication challenges every day at work, both in person and online - a toxic boss, backstabbing coworkers, office politics, and much more. Here are immediate, effective, eye-opening actions you can take to resolve those infuriating problems. You will find stories and examples drawn from corporate communications consultant Leil Lowndes’s more than 20 years of training business professionals, from entry-level new hires to CEOs.

Whether you’re navigating ongoing conflicts, looking to deepen your connection, or simply wanting to communicate more effectively, The Couples Communication Toolkit is your guide to strengthening your relationship in ways that feel authentic and sustainable.

The most effective leaders know how to connect with people. It's not about power or popularity, but about making the people around you feel heard, comfortable, and understood. While it may seem like some folks are born with a commanding presence that draws people in, the fact is anyone can learn to communicate in ways that consistently build powerful connections. Bestselling author and leadership expert John C. Maxwell offers advice for effective communication to those who continually run into obstacles when it comes to personal success.

Take the guesswork out of decoding nonverbal cues and discover how to decipher the hidden meanings behind people's gestures and expressions with the definitive guide to understanding body language! The human body always leaves all these little clues that can give you an insight into what they're thinking and feeling. In this guide, you're going to learn what to look out for, as well as the right framework to help you bundle together and de-crypt these little clues for an accurate interpretation of what they may mean.

It’s impossible to go a full day without using snark, so why fight it? Snark is everywhere, from television to movies to everyday life. This lively collection provides hours of entertainment - better than an Etch A Sketch, and more fun than Silly Putty! At the heart of it, being in a state of snark can be one of the most useful tools at one’s disposal and hence (yes, I used “hence”), a powerful way to get what you want. With snark, you can catch people completely off-guard, and royally piss them off.

Renowned canine expert Patricia McConnell answers the questions of dog lovers everywhere. Do dogs have emotions like we do? More to the point, does my dog love me? Sharing riveting dog stories from her experiences, Dr. McConnell also offers accessible science that clues listeners in to what's going on behind those puppy dog eyes.

One of the best-known motivational guides in history, Dale Carnegie’s groundbreaking book has sold tens of millions of copies, been translated into almost every known language, and has helped countless people succeed.

Do you find it hard to connect with other people? Do your relationships feel stale and lack real, meaningful connections? Do you wish you were more confident, charismatic, and likable? How to Make People Like You is a book with detailed insights on everything you need to know when it comes to going from a shy, anxious, and awkward individual and transforming yourself into someone who can unapologetically be your real, genuine, and authentic self.

Using proven psychological communication strategies like priming and spreading activation, you can then put your subject into a more susceptible mindset that helps open them to your ideas, allowing you to ethically persuade and influence people by controlling their thoughts, feelings, emotions, and even their behavior.

Cut down on stress with practical advice drawn from clinical knowledge. Whether building a personal support network, creating safe environments, or navigating your child's relationship with others, you'll discover a variety of ways to set your child and yourself up for success in Parenting a Child with Autism Spectrum Disorder.

Come inside a jury room as one juror leads a starkly divided room to consensus. Join a young CIA officer as he recruits a reluctant foreign agent. And sit with an accomplished surgeon as he tries, and fails, to convince yet another cancer patient to opt for the less risky course of treatment. In Supercommunicators, Charles Duhigg blends deep research and his trademark storytelling skills to show how we can all learn to identify and leverage the hidden layers that lurk beneath every conversation.

Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don't know how to have difficult conversations, and we see confrontation as scary or adversarial.