English Culture

The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.

As Darwin famously observed, the beaks of each generation of Galapagos Island finches change to accommodate shifting food resources, allowing the birds to survive by adapting their capabilities to the new environment. Today's business people should take note: In the post-crisis economy, traditional career strategies spell professional extinction, but the fluid new "gig economy" offers tremendous potential for anyone willing to adapt.

The days of two genders—male, female; boy, girl; blue, pink—are over, if they ever existed at all. Gender is now a global conversation, and one that is constantly evolving. More people than ever before are openly living their lives as transgender men or women, and many transgender people are coming out as neither men nor women, instead living outside of the binary. Gender is changing, and this change is gaining momentum.

A celebrated social psychologist offers a radical new perspective on cultural differences that reveals why some countries, cultures, and individuals take rules more seriously and how following the rules influences the way we think and act. In Rule Makers, Rule Breakers, Michele Gelfand, “an...

Unsuspecting outsiders often assume that Canadians are just like their American neighbors, if perhaps a little more modest. However, there is much more to it than that. Canadian society is a complex mosaic of distinct cultural identities that vary from province to province, and with high levels of immigration, it is one of the most multicultural societies in the world.

Moneyball is a quest for something as elusive as the Holy Grail, something that money apparently can't buy: the secret of success in baseball. The logical places to look would be the giant offices of major league teams and the dugouts. But the real jackpot is a cache of numbers collected over...

The Black Swan is a standalone book in Nassim Nicholas Taleb’s landmark Incerto series, an investigation of opacity, luck, uncertainty, probability, human error, risk, and decision-making in a world we don’t understand. The other books in the series are Fooled by Randomness, Antifragile...

Noticing society's creeping descent into infantilisation is one thing, however understanding the roots and causes of the phenomenon is not quite so easy. But in this topical and vitally important new work, cultural theorist and academic, Dr Keith Hayward, exposes the deep social, psychological and political dangers of a world characterised by denuded adult autonomy.

The official editions of the King James contained the books of the Apocrypha until 1796. Most printers did not clear inventories and change to the 66-book version we know today until the mid 1800's. Ethymologically, the word "apocrypha" means "things that are hidden", but why they were hidden is not clear. Listen to find out more!

New York Times Best Seller How will Artificial Intelligence affect crime, war, justice, jobs, society and our very sense of being human? The rise of AI has the potential to transform our future more than any other technology—and there’s nobody better qualified or situated to explore that...

NATIONAL BESTSELLER A former evangelical pastor explains why we can stop worrying about hell and start focusing on love "If you’ve ever struggled with...the idea of eternal conscious torment, Hell Bent is for you.”—Pete Enns There is a black hole at the center of Christian spirituality...

NEW YORK TIMES BESTSELLER The instant classic about why some ideas thrive, why others die, and how to make your ideas stick. “Anyone interested in influencing others—to buy, to vote, to learn, to diet, to give to charity or to start a revolution—can learn from this book.”—The...

When The Culture of Narcissism was first published, it was clear that Christopher Lasch had identified something important: what was happening to American society in the wake of the decline of the family over the last century. The book quickly became a best seller.

Harry Potter lives in a world that is both magical and historical. Hogwarts pupils ride an old-fashioned steam train to school, notes are taken on parchment with quill pens, and Muggle legends come to life in the form of werewolves, witches, and magical spells. This book is the first to explore the real history in which Harry's world is rooted. Did you know that bezoars and mandrakes were fashionable luxury items for centuries? Find out how Europeans first developed the potions, spells, and charms taught at Hogwarts, from Avada Kedavra to love charms.

A New York City therapist examines the paradoxical relationship between domesticity and sexual desire and explains what it takes to bring lust home. One of the world’s most respected voices on erotic intelligence, Esther Perel offers a bold, provocative new take on intimacy and sex. Mating in...

Are history books giving us the whole story? Or is civilization far more complex and for older than we have been taught? Our school textbooks barely mention the 6,000-year-old Sumerian civilization, yet the latest archaeological findings at sites such as Jericho, and most recently, Gobekli Tepe in Turkey, have been dated to 10,000 BC. Civilization goes back at least another 10,000 years, if we are willing to believe what our ancestors themselves claimed.

Fear and Loathing in Las Vegas author Hunter S. Thompson rocked the literary world with his mind-bending style of Gonzo journalism. First published in 1966, Hell’s Angels is Thompson’s up-close and personal look at the infamous motorcycle gang during the time when its moniker was most feared.

Eileen Sharp and Vic Hightower were frustrated. After years of profitable, predictable growth, Swan Services was in a rut. Meetings were called and discussions held, but few decisions were made and even less got done. People were pointing fingers and assigning blame, but nothing happened to solve Swan’s mounting problems. It felt as though they were working harder than ever but with less impact. The company Eileen and Vic had founded and built for 10 years was a different place. It just wasn’t fun anymore.

Sixteen-year-old Nomi Nickel longs to hang out with Lou Reed and Marianne Faithfull in New York City’s East Village. Instead she’s trapped in East Village, Manitoba, a small town whose population is Mennonite: “the most embarrassing sub-sect of people to belong to if you’re a teenager...

George Orwell's 1984 was supposed to be a warning, not an instruction manual. Yet here we are in 2025, living in a world where: AI algorithms predict and manipulate our thoughts before we think them.