Leadership Development

The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.

Being successful in business and in life is rarely an accident. People who win tend to have similar qualities and mindsets. A winner’s mentality includes an affinity for the positive and a resilience against setbacks. Do you have these qualities yet? This program is designed to help ingrain a winner’s mentality into your thought process so that you can win in business and in life naturally.

How to keep your intuition and human instinct intact in our current technological era. Businesses are constantly moving into uncharted territory as they determine how to navigate an increasingly digital future effectively. But the startling and often overlooked truth is that the promise of...

This all-time classic is still perhaps the most prestigious and influential book of strategy in the world, as eagerly studied in Asia by modern politicians and executives as it has been by military leaders since ancient times. As a study of the anatomy of organizations in conflict, The Art of War applies to competition and conflict in general, on every level from the interpersonal to the international. Its aim is invincibility, victory without battle, and unassailable strength through understanding the physics, politics, and psychology of conflict.

Launch your ERP the right way. The concept of an ERP system—where all of your company’s software talks with each other—is pretty amazing. But sometimes, launching one into your ecosystem can be treacherous. And why wouldn’t it be? You only update your ERP once every ten to fifteen years, so there’s often nobody at your organization that’s been through one, much less two, who could show you the way. Mistakes are bound to happen, but the benefits are manifold. How do you cross that chasm? First, you get the experience you need, and in this case it’s through Evan Schwartz.

The Theory of Constraints (TOC) has been successfully applied in almost every area of human endeavor. And while Eli Goldratt is indeed a scientist, an educator and a business leader, he is first and foremost a philosopher. He is a thinker who provokes others to do the same. Dr. Goldratt exhorts his readers to examine and reassess their lives and business practices by cultivating a different perspective. In his latest book, The Choice, Goldratt once again presents his thought provoking approach.

¿Qué diferencia a quienes hacen algo especial en la vida de quienes no lo hacen? Fuera de serie explora las curiosas historias de los grandes jugadores de fútbol; bucea en la peculiar infancia de Bill Gates; busca qué convirtió a los Beatles en el mejor grupo de rock; y se pregunta qué distingue a los pilotos que estrellan aviones de los que no. A través de su viaje por el mundo de los «fuera de serie», los mejores, los más brillantes y famosos, nos convence de que nuestro modo de pensar en el éxito es erróneo.

Almost every interaction involves negotiation, yet we often miss the cues that would allow us to make the most of these exchanges. In Getting (More of) What You Want, Margaret Neale and Thomas Lys draw on the latest advances in psychology and economics to provide new strategies for anyone shopping for a car, lobbying for a raise, or simply haggling over who takes out the trash. Getting (More of) What You Want shows how inexperienced negotiators regularly leave significant value on the table - and reveals how you can claim it.

A Behavioral Scientist Notable Book of 2024 “An eye-opening analysis of why our politics have become so polarized….Keith Payne illuminates one of the biggest problems of our time and lights the way toward some promising solutions.” —Adam Grant, #1 New York Times bestselling author of...

El autor de best sellers del New York Times y experto en liderazgo, John Maxwell, ofrece una perspectiva práctica para aprender cómo liderar a la persona que más importa: usted mismo. El camino hacia el liderazgo comienza con una pregunta que pocos nos hacemos: ¿Cómo me lidero a mí...

The top eight success lessons of all time by Jim Rohn represent the most important success lessons taught by America’s Business Philosopher. Chris Widener, who was personally mentored by Jim Rohn for seven years, takes an intimate look at the ideas that shaped the career of this motivational legend. Chris shares an insider’s view into the background behind Jim Rohn’s most popular ideas on success.

Success boils down to one thing: making good decisions. That’s easy to say, but what do we do when we are faced with terrible options, deep anxiety, and fear of failure? Learning the right framework now can make all the difference later. Turn to Decide and Conquer to access the decision...

In nearly every industry, smart machines are replacing human labor. It's not just factory jobs - automated technologies are handling people's investments, diagnosing illnesses, and analyzing written documents. If we humans are going to endure, Edward Hess and Katherine Ludwig say we're going to need a dose of humility. We need to be humble enough to let go of the idea that "smart" means knowing the most, using that information quickest, and making the fewest mistakes. Smart machines will always be better than we are at those things.

The most effective leaders are deeply aware of how their presence impacts every dimension of their leadership. This guide shows leaders in any organization how to move beyond the daily noise of your environment and connect with people to bring about change where it matters most.

Charisme et Leadership: 7 Méthodes Simples & Efficaces pour développer votre influence, votre management, vos compétences émotionnelles et sociales, booster sa confiance en soi rapidement & facilement Ce livre pour débutants est là pour répondre à toutes vos questions concernant le leadership et ainsi vous aider améliorer la compréhension de nombreux aspects de la vie et de vous-même - alors continuez à lire !

A world-recognized authority and acclaimed mind-body medicine pioneer presents the first evidenced-based program to reverse the psychological and biological damage caused by trauma. In his role as the founder and director of The Center for Mind-Body Medicine (CMBM), the worlds largest and most...

Show yourself who's in charge using the original art of persuasion, backed by contemporary pop culture examples that make transforming your habits and achieving goals easy, even fun—from the New York Times bestselling author of Thank You for Arguing Rhetoric once sat at the center of elite...

To help you in becoming a more charismatic person, this guide goes through many actionable examples and strategies. As you press yourself to grow, you will find that there are so many experiences you have already had that will help formulate your ability to be successful. It’s time to take the plunge and grow!

Mastering Professional Scrum is for anyone who wants to deliver increased value by using Scrum more effectively. Leading Scrum practitioners Stephanie Ockerman and Simon Reindl draw on years of Scrum training and coaching to help you return to first principles and apply Scrum with the professionalism required to achieve its transformative potential. The authors aim to help you focus on proven Scrum approaches for improving quality, getting and using fast feedback, and becoming more adaptable, instead of “going through the motions” and settling for only modest improvements.

Tao and the Four Pillars of Influence stands apart as a business book. It speaks ancient wisdom to the modern-day leader, while providing practical and tangible actions that lead to high levels of sustainable influence. The book is an easy-to-follow roadmap to creating lasting change in your workplace, community and family, while navigating chaotic and demanding environments.