Leadership Development

Scott Wozniak leverages his decades of brand-building experience within some of America’s most-loved companies to show you how to create world-class customer experience. After years of battle-tested work, Scott realized that there was a set of systems that all the great brands used to create raving fans. He captured these practices in an engine diagram, a simple tool to help leaders become legends. If you use this approach, you can build a Customer Experience Engine that will create those same kinds of raving fans that always seem to dominate dinner-party conversations and water-cooler chats.

In The Storytelling Edge, the strategy minds behind Contently, the world renowned content marketing technology company, reveal their secrets that have helped award-winning brands to build relationships with millions of advocates and customers. Join as they dive into the neuroscience of storytelling, the elements of powerful stories, and methodologies to grow businesses through engaging and accountable content.

Good coaching is a skill that requires a depth of understanding and plenty of practice if it is to deliver its astonishing potential. This extensively revised and expanded new audio edition of Coaching for Performance clearly explains the principles of coaching and illustrates them with examples of high performance from business and sport. It continues to follow the GROW sequence (Goals, Reality, Options, Will) and clarifies the process and practice of coaching.

Whether you’re an aspiring leader, a seasoned executive, or someone passionate about making a positive impact, Leadership Development Decoded offers practical, no-nonsense advice backed by real-world examples and the latest research.

Do you want to transition smoothly from an individual contributor to a respected leader? Feeling overwhelmed by new responsibilities or self-doubt? You're not alone. Many aspiring leaders face these challenges, but with the right strategies, you can gain confidence, lead effectively, and inspire your team—no matter the industry.

This audiobook contains a collection of powerful affirmations from three volumes written specifically for BIPOC women. Volume one contains 75 affirmations, volume two holds 250, and volume three has 500. Each one comes with a variety of different background sounds so you can choose the most soothing one for you. The purpose and intent behind these affirmations is to empower you, increase your overall confidence and self-love, and give you the support you need in this ever-changing world.

The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome.

Read by the author. Learn a new model for understanding how organizations really operate and implement changes that get real results. With so many forces of change buffeting the business world today, a scary state of flux has replaced any sense of certainty, stability, and familiarity...

With nearly four decades of experience with the good, bad, and ugly of the board universe, Brian Hayward hones in on practical ways to develop the thinking and behaviour necessary for anyone taking this seat. Through real-life examples, and stories featuring Paul McCartney, Kalahari bushmen, Robert Maxwell, camels, Buddhist parables, and the Boeing 737 Max, listeners will see how chairing a board requires leadership competency of its own (distinct from being a director).

This is Atomic Habits for your mental health—a data-driven, practical, step-by-step plan for developing the 7 essential traits of emotional strength necessary to face all of life’s challenges and become the best leader, entrepreneur, and human you can be. Can you train your brain for greater...

Embark on a transformative odyssey through this indispensable course, meticulously crafted to empower individuals in mastering the art of self-improvement and achieving unparalleled success in life and commerce.

Communications Skills for Project Managers provides practical advice and strategies for ensuring success, even in the face of shifting organizational priorities, constantly evolving expectations, and leadership turnover. This important guide gives listeners the skills they need to keep everyone in the loop.

Lisa Lisson's life seemed perfect: she had married her high school sweetheart, applied her marketing degree to a position at FedEx Express Canada, and would ultimately become president of the company. One night, after putting their four children to bed, her husband, Patrick, marvelled at their lives. Just a few hours later, Patrick had a massive heart attack and was in a coma. Part leadership guide, part memoir of loss, and part personal empowerment primer on how to achieve your goals, Resilience is an inspirational story.

In his book, Ray Dalio shares the unconventional principles he's developed, refined, and used over the past 40 years to create unique results in both life and business - and which any person or organization can adopt to help achieve his or her goals. This audiobook summary allows you to skip to the nuggets of wisdom and actionable content in a very easily absorbed way, including key takeaways at the end of each chapter.

Traditionally, the renowned All Blacks and those charged with guiding them have kept their rules of engagement close to their chests. However now, New Zealand Rugby has agreed to open their doors to rugby writer Peter Bills to consider the reasons behind their dominance of the world game in the build-up towards the Lions Series in 2017 and Rugby World Cup 2019 in Japan. Through this audiobook, Peter Bills draws on case studies and interviews of officials, coaches and players as well as people involved in all elements of rugby right across New Zealand.

The Coffee Bean is an inspiring tale that follows Abe, a young man filled with stress and fear as he faces challenges and pressure at school and home. One day after class, his teacher shares with him the life-changing lesson of the coffee bean, and this powerful message changes the way he thinks, acts, and sees the world. Abe discovers that instead of letting his environment change him for the worse, he can transform any environment he is in for the better.

This essential guide, with its dozens of examples and case studies, breaks down every element of the development and management of a cybersecurity program for the executive. From understanding the need, to core risk management principles, to threats, tools, roles, and responsibilities, this book walks the listener through each step of developing and implementing a cybersecurity program. If you're a business manager or executive who needs to make sense of cybersecurity, this audiobook demystifies it for you.

For more than sixty years the rock-solid, time-tested advice in this book has carried thousands of now famous people up the ladder of success in their business and personal lives. Now this previously revised and updated bestseller is available in trade paperback for the first time to help you achieve your maximum potential throughout the next century!

Tornar-se um dos maiores empresários do aço do mundo, tal como o norte-americano Andrew Carnegie, não é algo que se consiga simplesmente com sorte e muito trabalho. Há muito mais envolvido, e a epígrafe acima nos dá um forte indício de que a construção de um grupo empresarial de alcance global está para além dos interesses pessoais – herda-se um legado moral e de valores, que deve ser usado para o bem do maior número de pessoas, alcançando, numa perspectiva mais ampla, toda a sociedade e além dela.

ستسمعنا نتحدث كثيرًا في هذا الكتاب عن إبراز الأشياء شخصيتك الأصيلة. وهذا لأن جوهر الموضوع هو ما يلي: أن تصبح خطيبًا مفوهًا يعني أن تجلب أفضل نسخة من نفسك إلى المسرح، ولا تحاول أن تكون شخصًا آخر. يمكنك تزييف ذلك لبعض الوقت، ولكن ليس لوقت طويل. يوضح روبرت كورب، مدير جودة التدريب في مؤسسة ديل كارنيجي، الأمر على هذا النحو: «عندما كنت موظف مبيعات، خسرت صفقة كبيرة في بداية مسيرتي المهنية. كانت شركة دولية ضخمة، وكنت قد قدمت عرض مبيعات مهمًّا حقًّا. كنت على أكمل استعداد، دخلت وقلت ما لدي، لكنني لم أفز بالصفقة. لكن لماذا؟ أخبرني صديقي: «أنا آسف، لكنك تركت انطباعًا مملًّا لديهم».