Management Problem Solving

Jobs to Be Done gives you a clear-cut framework for thinking about your business, outlines a road map for discovering new markets, new products, and new services, and helps you generate creative opportunities to innovate your way to success.

Millions of readers remember The Goal, the landmark business novel that sets forth by way of story the essential principles of Eliyahu Goldratt's innovative methods of production. Now, from the AGI-Goldratt Institute and Jeff Cox, the same creative writer who co-authored The Goal, comes VELOCITY...

Leadership is a set of abilities with which a lucky few are born. They're the natural relationship builders, master negotiators and persuaders, and agile and strategic thinkers. The good news for the rest of us is that those abilities can be developed. In The Leader's Brain: Enhance Your Leadership, Build Stronger Teams, Make Better Decisions, and Inspire Greater Innovation with Neuroscience, Wharton Neuroscience Initiative Director Michael Platt explains how.

It is taken for granted in the knowledge economy that companies must employ the most talented performers to compete and succeed. Many firms try to buy stars by luring them away from competitors. But Boris Groysberg shows what an uncertain and disastrous practice this can be.

In 2020, the world as we knew it changed. For close to two years, people were socially isolated. Many of us lost the art of human face-to-face connections that lead to the development of close intimate relationships. In Relational Intelligence, Dr. Adam C. Bandelli outlines the five essential skills that can help you reconnect with others and build strong, long-lasting relationships. Drawing on research from the fields of psychology, sociology, and behavioral science, he explains why these skills are necessary tools for building a life of joy, satisfaction, and fulfillment.

Every manager makes tough calls - it comes with the job. And the hardest decisions are the "gray areas" - situations where you and your team have worked hard to find an answer, you've done the best analysis you can, and you still don't know what to do. But you have to make a decision. In Managing in the Gray, Joseph Badaracco offers a powerful, practical, and even radical way to resolve these problems.

Most people are blown off-course by unexpected events. Top performers, by contrast, know how to navigate our unpredictable world. Not just that: they know how to thrive in it. You can acquire this essential skill, too. In Mastering Uncertainty, investor and serial entrepreneur Csaba Konkoly and award-winning business author Matt Watkinson reveal the shortcomings of conventional business thinking and the advantages of developing a "probabilistic" mindset that turns uncertainty from a source of fear into an incredible and exciting advantage.

How much do misunderstandings, miscommunications, and other errors cost us? Can we eliminate dangerous & expensive errors in our workplaces? Why don’t people follow #$&@%! procedures? Can we improve reliability, safety, and trust together? How do successful teams around the world actually do this? In this book, you’ll get practical answers you can apply immediately plus eye-opening insights you can explore for years to come. Explore these seven key steps used by: pilots, firefighters, military paratroopers, nurses, electric power lineworkers & other high-reliability experts across the globe

Our age of radical uncertainty requires a new way of assessing risk that pays more attention to the extreme outliers that too often become tomorrow’s reality. Today’s models cannot cope with the frightening new unpredictable risks we face every day that frequently seem to come out of left field–the effects of climate change, a killer pandemic, a cascading wildfire, a financial crisis triggered by faceless algorithms, or a devastating cyberattack that shuts down the electric power grid. This audiobook advocates a new, more realistic approach to analyzing risk and strategizing.

There are different kinds of difficult people, and what you'll learn first in this audiobook is to recognize them for who they are. You won't be able to cure them, they would have to go into therapy most of the time to become better versions of themselves. But you'll also find your weapons to overcome the obstacles these aggressive, negative, or just silent people erect on your path. Working in stages to assess the situation and the profile of the difficult people you face, you'll be able to shield yourself and turn their shortcomings into an opportunity for both of you.

In QBQ! The Question Behind the Question, John G. Miller revealed how personal accountability helps to create opportunity, overcome obstacles, and achieve goals by eliminating blame, complaining, and procrastination. The result? Stronger organizations, more dynamic teams, and healthier relationships. Now Miller takes listeners to the next level to show how they can use the power of the QBQ! and personal accountability every day. When a light switch is flipped the flow of energy that is released reaches the lightbulb in an instant, bringing it to life.

Numbers make or break you. Ask any bankrupt business or successful startup and they’ll both agree, numbers don’t lie. Unfortunately, most teams focus on too many numbers or the wrong numbers or maybe no numbers at all! Author Lee Benson knows numbers. He grew his business from 3 employees to 500 with 15 consecutive years of 20 percent compounded average annual growth. Friends and families asked for his secret. He told them it came down to Your Most Important Number.

The Theory of Constraints (TOC) has been successfully applied in almost every area of human endeavor. And while Eli Goldratt is indeed a scientist, an educator and a business leader, he is first and foremost a philosopher. He is a thinker who provokes others to do the same. Dr. Goldratt exhorts his readers to examine and reassess their lives and business practices by cultivating a different perspective. In his latest book, The Choice, Goldratt once again presents his thought provoking approach.

Are you a good boss - or a great one? Get more of the management ideas you want, from the authors you trust, with HBR's 10 Must Reads on Managing People (Vol. 2). We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you master the innumerable challenges of being a manager.

We all wish we had more time to pause and reflect about small decisions and big goals - and everything in between. But since we live and work in a vortex of tasks, meetings, decisions, and serious responsibilities, we rarely get the chance to step back. In this practical guide, best-selling author and Harvard Business School Professor Joseph Badaracco argues that you don't need long periods of solitude and tranquility to reflect well.

Unprecedented is an extraordinary business book for extraordinary times: a collection of exclusive, first-person stories on leadership during the COVID-19 pandemic from twenty-nine chief executives at Canada’s most iconic and largest companies. These are unforgettable accounts from senior leaders at companies on the front lines during the pandemic—nursing homes, grocery stores, airlines, hotels, pharmacies, shopping malls—along with valuable lessons on crisis management. At their heart, these are stories about overcoming adversity.

This practical guide introduces managers to a powerful new engagement and retention tool: the stay interview. Smart companies have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.

Today, we’ll tackle several skills and abilities you should master before you start or run a business. These are: Communication tools and skills that are typically used in the workplace. Too many problems exist in businesses because of miscommunication, delays, and faulty reasoning. Presentation skills. These will come in handy when selling, getting partners, negotiating, or marketing a product or service. We will go over some tips that can boost your presentation skills.

How to Stop Yourself Before You Make Another Costly Decision - No one intentionally makes bad decisions. Yet we make them all the time. In fact, some of the worst disasters in recent history - the collapse of major investment banks, the global financial meltdown - were the result of seemingly reasonable decisions made by a lot of smart people. How does this happen? Michael J. Mauboussin argues that the correct process for deciding well - especially when the stakes are high - conflicts with how our minds naturally work.

For decades, alarms have sounded about declining engagement. Yet companies continue to struggle with toxic cultures, and the low productivity and unhappiness that go with them. Why is "culture" so difficult to improve? What makes so many good employees check out? Neuroscientist Paul Zak shows that innate brain functions hold the answers. It all boils down to trust. When someone shows you trust, a feel-good jolt of oxytocin surges through your brain and triggers you to reciprocate.