Personal Communication

Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over 50 countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.

Work Conflict Resolution: A Practical Guide to Handling Tough Conversations, Improving Communication Skills, and Reducing Stress gives you the strategies you need to turn tense situations into opportunities for growth. From understanding why conflict happens to mastering communication and emotional intelligence, this book provides step-by-step tools for real-world workplace challenges.

In Never Eat Alone, Ferrazzi lays out the specific steps - and inner mindset - he uses to reach out to connect with the thousands of colleagues, friends, and associates on his contacts list, people he has helped and who have helped him. And in the time since Never Eat Alone was published in 2005, the rise of social media and new, collaborative management styles have only made Ferrazzi’s advice more essential for anyone hoping to get ahead in business.

Learn how to quickly gain confidence and skills to socialize and communicate with anyone in any situation. Always know what to say. Never again be afraid to be assertive. Learn the art of charisma. Approach any situation with a calm confidence. Take the guesswork out of decoding nonverbal cues and discover how to decipher the hidden meanings behind people's gestures and expressions with the definitive guide to understanding body language!

The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

Une étude publiée par la Harvard Business School a montré que 87 % de la population est manipulée ou influencée dans la vie quotidienne, que ce soit par leur partenaire, au travail ou par les personnes qu'ils côtoient.

A five-time Moth GrandSLAM winner and bestselling novelist shows how to tell a great story - and why doing so matters. Whether we realize it or not, we are always telling stories. On a first date or job interview, at a sales presentation or therapy appointment, with family or friends, we are constantly narrating events and interpreting emotions and actions. In this compelling book, storyteller extraordinaire Matthew Dicks presents wonderfully straightforward and engaging tips and techniques for constructing, telling, and polishing stories that will hold the attention of your audience (no matter how big or small).

Your social skills are something you can focus upon and train, making yourself a more and more sociable and engaging person with each day that passes. With the right tools and techniques, paired with a bit of enhanced personal awareness, you could be rocking every conversation and social gathering that life throws your way in no time flat.

Aller à la rencontre de tribus vivant de manière traditionnelle depuis des millénaires : c’est la voie singulière qu’a empruntée Guillaume Dulude pour comprendre, analyser et expérimenter la communication. Cet aventurier au profil scientifique a tiré de ses observations une conclusion étonnante : des lois et des mécanismes régissant le fonctionnement du cerveau et, par extension, de la communication humaine sont similaires à celles structurant l’Univers.

33 Strategies of War is a comprehensive guide to the subtle social game of everyday life, informed by the most ingenious and effective military principles in war. It's the I-Ching of conflict, the contemporary companion to Sun Tzu's The Art of War, and is abundantly illustrated with examples from history, including the folly and genius of everyone from Napoleon to Margaret Thatcher, Hannibal to Ulysses S. Grant, movie moguls to samurai swordsmen.

Should I Stay or Should I Go? is a survival manual, a guidebook, and a shot of reality. Some people will never change, and kissing frogs is the stuff of fairy tales, not real life. The Beast never turns out to be a nice guy (or gal). This is a book that breaks down what mean people do to us, how they do it, and what we can do to survive.

Dans l'art de s'exprimer, il n'y a pas que les grands discours qui comptent : ceux-là sont le plus souvent très bien préparés. La plupart de nos communications professionnelles et personnelles se déroulent dans des situations spontanées, où il faut s'exprimer sur le vif, sans trop réfléchir : un cours, une réunion, une soirée... et nombre d'entre nous se laisse envahir par l'anxiété et la peur de mal dire. Or nous avons tous le pouvoir de nous améliorer et de devenir de bons communicants.

Is your family torn by unresolved conflict, silence, or emotional distance? Mending the Broken Circle offers a powerful and compassionate roadmap to healing fractured family bonds and rebuilding trust where it's been lost. Drawing on psychological insights, real-life stories, and practical tools, this book dives deep into the roots of family conflict be it between parents and children, siblings, or spouses and provides thoughtful guidance on how to understand, address, and ultimately mend those painful breaks.

Communication Skills Training is a collection of seven books that are designed to help you with every aspect of improving your communication skills, interpersonal relationships, becoming more charismatic and influential, and building confidence. The combination of the following seven books will help you achieve success and happiness in life.

Ces connaissances sont plus puissantes que vous ne le pensez. Restez à l'écart, sauf si vous avez la volonté de maîtriser l'art de la persuasion et du contrôle psychologique ! Vous les connaissez probablement. Ceux qui obtiennent tout ce qu'ils veulent. La femme qui peut piéger un riche petit ami avec un sourire et quelques mots. Le petit homme chauve qui est toujours entouré de femmes sexy. La personne qui est promue chaque année. La personne qui est moins instruite que vous mais qui gagne deux fois plus.

Is my relationship worth saving? Will the trust ever come back? How can things be good between us again? Whether broken trust is due to daily dishonesties, a monumental betrayal, or even a history of hurts from the past, it can put a relationship at risk. This is the first book to show you exactly what to do to restore trust in your relationship, regardless of how it was damaged.

When you react, the event controls you. When you respond, you’re in control. Verbal Judo is the classic guide to the martial art of the mind and mouth that can help you defuse confrontations and generate cooperation, whether you're talking to a boss, a spouse, or even a teenager. For more than a generation, Dr. George J. Thompson's essential handbook has taught people how to communicate more confidently and persuasively in any situation.

Discover the powerful way to transform your relationships with friends, loved ones, and even coworkers, with proven strategies that you can put to work immediately on improving the way you communicate with anyone in any environment.

How do master storytellers compel us? There have been many attempts to understand what makes a good story, but few have used a scientific approach. In The Science of Storytelling, Will Storr applies dazzling psychological research and cutting-edge neuroscience to our myths and archetypes to show how we can tell better stories, revealing, among other things, how storytellers - and also our brains - create worlds by being attuned to moments of unexpected change.

The best leaders know how to communicate clearly and persuasively. How do you stack up? If you read (or listen to) nothing else on communicating effectively, listen to these ten articles. We've combed through hundreds of articles in the Harvard Business Review archive and selected the most important ones to help you express your ideas with clarity and impact—no matter what the situation.