Personal Communication

Make Noise brings all the wisdom, advice, practical information, and big-picture thinking that any individual or business needs to make a successful podcast. He identifies core principles - such as create empathetically, i.e., think like the audience listens, and stay focused on what’s unique to you and what you have to say. He helps listeners come up with a “Ten Word Description” that will guide them throughout the creative process and then gets into how-tos - how to develop character, story, voice, and more.

At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

When it comes to business development, professionals often struggle—not from a lack of opportunities but from not knowing where to focus their attention. In a world where we can access anyone through six degrees of separation, our 500+ LinkedIn connections and cluttered CRM databases only exacerbate the question: "What is the best use of my time?" The Short List delivers a clear, actionable guide to identifying the people you need to prioritize and the techniques you can use to nurture those relationships into career catalysts.

Vous êtes souvent frustré car vous avez l'impression que l'on ne vous comprend pas ? Vous êtes en conflit avec un membre de votre famille et aimeriez lui faire comprendre votre point de vue ? Ou simplement vous aimeriez savoir désamorcer les petites tensions du quotidien, à l'école ou dans les transports ?

Have you ever been called upon to speak at an event and the mere thought of doing it is giving you sleepless nights? Do you want to learn how to captivate a crowd with ease just like the pros? Are you looking to make your mark in the world of public speaking but have no clue where to begin? Whether you are speaking as the best man at your friend’s wedding, leading a presentation by your team at the next board meeting, or speaking to an audience of eager people, this book is just what you need.

If you are stuck in someone's control or don't want to be, you must know this favorite mind game of great manipulators. It is so powerful that most people won't be able to detect it even for many years of being enslaved. Why? Gaslighting is a very common method of manipulation that when intentionally or even unintentionally used, you'll be so influenced emotionally that you cannot think for yourself or for your own good. Sound nasty? It is. But you'll never know when you're participating as the inflictor or the prey until you explore this book.

Writer Peg Streep lays out seven distinct but interconnected stages on the path to reclaim your life from the effects of a toxic childhood: "discover", "discernment", "distinguish", "disarm", "reclaim", "redirect", and "recover". Each step is clearly explained and richly detailed with the stories of other women. With approaches drawn from psychology and other disciplines and with unique exercises, the book will help the listener tackle her own self-doubt and become consciously aware of how her mother's treatment continues to shape her behavior.

Unlock the transformative potential of effective communication and empathy to thrive in every aspect of life. "Effective Communication and Empathy" is your comprehensive guide to enhancing social skills, nurturing meaningful relationships, and overcoming communication barriers. Drawing on expert insights and practical strategies, this book equips you to navigate social dynamics. Discover the impact of technology on social skills, the role of emotional intelligence in communication, and the importance of active listening.

In the perennial favorite Boundaries, Anne Katherine introduced the concept and importance of personal limits. In Where to Draw the Line, she takes the next step with a practical guide to establishing and maintaining healthy boundaries in a wide range of situations. With every encounter, we either demonstrate that we'll protect what we value, or that we'll give ourselves away. Healthy boundaries preserve our integrity. Unlike defenses, which isolate us from our true selves and from those we love, boundaries filter out harm.

How to Listen, Hear, and Validate is all about our top communication struggle - our tendency to react instead of respond, and forget that our goal is to build bridges rather than walls. You’ll learn what you’ve been doing wrong, and why your efforts at getting closer to people - in deep or light manners - have failed. You’ll learn actionable techniques and frameworks to have the most productive conversations of your life - ones that will walk away with people praising how empathetic you are.

This revised and expanded edition of the classic relationship skills book offers couples a comprehensive approach to better communication, greater intimacy, and deeper commitment. The new edition includes way to use acceptance and commitment therapy (ACT) principles for better conflict management.

The fear of speaking in public isn’t really about the words—it’s about what the mind imagines might happen when you say them. That surge of adrenaline, the racing thoughts, the self-consciousness—all of it is the body’s way of trying to protect you. But what if that same energy could be turned into calm focus, confidence, and clarity instead?

A companion workbook to Dr. Sue Johnson’s million-copy bestseller Hold Me Tight, packed with exercises, conversation prompts, and activities to help couples strengthen their bond, deepen their intimacy, and cultivate a lifetime of love. Dr. Sue Johnson's landmark book Hold Me Tight has...

Even in the best of relationships, all of us make mistakes. We do and say things we later regret and hurt the people we love most. So we need to make things right. But simply saying you’re sorry is usually not enough. In this audio book, #1 New York Times best-selling author Gary Chapman and Jennifer Thomas unveil new ways to effectively approach and mend fractured relationships. Even better, you’ll discover how meaningful apologies provide the power to make your friendships, family, and marriage stronger than ever before.

Menace, mensonge, débordement émotionnel, manipulation, mauvaise foi, rapport de force défavorable, profils difficiles, contrainte... Dans un contexte de crise et de pressions multiples, les négociations, quelles qu'elles soient, se sont considérablement complexifiées. Cet ouvrage procure les techniques éprouvées pour préparer, conduire et clôturer efficacement les négociations difficiles et détaille les ressorts psychologiques essentiels à la résolution de conflit. L'auteur y livre ses secrets, outils et anecdotes, issus de son expérience de négociateur mondialement reconnu.

「質問力って、どうすれば伸ばせるの？」そう思ったあなたのための“答え”が、この1冊にあります。聞きたいことをうまく言葉にできない、質問の意図が伝わらない、相手の反応が冷たい……。

Is there a hidden part of you that no one else sees? Do you have a vivid inner world of thoughts and emotions that your peers and loved ones can't seem to access? Have you ever been told you're too quiet, shy, boring, or awkward? Are your habits and comfort zones questioned by a society that doesn't seem to get you? If so, you might be an introvert. On behalf of those who have long been misunderstood, rejected, or ignored, fellow introvert Jenn Granneman writes a compassionate vindication.

"The Eloquent Mindset" is a culmination of proven methodologies, timeless wisdom, and contemporary insights, amalgamating the teachings of renowned experts such as Leil Lowndes and her seminal work on communication.

El arte de influir con la palabra surge de una pregunta tan simple como decisiva: ¿por qué algunos discursos transforman y otros se olvidan al instante? Con una mirada aguda y práctica, Álvaro Santoro explora el poder invisible que habita en nuestras palabras, gestos y silencios. Este libro no solo enseña a hablar mejor: enseña a influir con autenticidad, presencia y precisión emocional. Este libro es ideal para cualquier persona que desee que sus mensajes e historias dejen huella.

Harvard professor (and negotiation advisor to organizations around the world) Deepak Malhotra shows how to defuse even the most potentially explosive situations and to find success when things seem impossible. Malhotra illustrates key lessons using behind-the-scenes stories of fascinating real-life negotiations, including drafting the US Constitution, resolving the Cuban Missile Crisis, ending bitter disputes in the NFL and NHL, and beating the odds in complex business situations.