Professional Services

International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals.

As Darwin famously observed, the beaks of each generation of Galapagos Island finches change to accommodate shifting food resources, allowing the birds to survive by adapting their capabilities to the new environment. Today's business people should take note: In the post-crisis economy, traditional career strategies spell professional extinction, but the fluid new "gig economy" offers tremendous potential for anyone willing to adapt.

Years ago, developing and sustaining a book of business was not as big a problem for accountants, attorneys, financial planners, and other professionals as it is today. Clients were more loyal to the firms they worked with, and unlikely to shop your services, compare rates, or jump ship. Times have changed! And if you don't change along with them...well, you're not going to enjoy yourself or have as much control over your career as you deserve. Believe it or not, you can enjoy the process of expanding your client base.

How Clients Buy is the much-needed guide to selling your services. If you're one of the millions of people whose skills are the "product," you know that you cannot be successful unless you bring in clients. The problem is, you're trained to do your job-not sell it. No matter how great you may be at your actual role, you likely feel a bit lost, hesitant, or "behind" when it comes to courting clients, an unfamiliar territory where you're never quite sure of the line between under- and over-selling. This book comes to the rescue with real, practical advice for selling what you do.

We are in the golden era of boutiques. The business models of your clients are being disrupted. This makes it virtually impossible for them to have all the required expertise in-house. They are looking for external expertise. They have big budgets to spend. Clients are buying from boutiques in record numbers. The sun is shining. Time to make hay.

I’ve written this book because selling your business is quite possibly the biggest financial transaction of your entire life, and you’ve never done it before and will likely never do it again, and you really need to be smart about this. I recently did a quick study on the likelihood that a firm in a particular, narrow vertical would have a successful exit—defined as someone else purchasing, for real money, a majority of your firm’s equity.

A knock on Spenser's office door can only mean one thing: a new case. This time the visitor is a local lawyer with an interesting story. Elizabeth Shaw specializes in wills and trusts at the Boston law firm of Shaw & Cartwright, and over the years she's developed a friendship with wives of very wealthy men. However, these rich wives have a mutual secret: they've all had an affair with a man named Gary Eisenhower- and now he's blackmailing them for money.

With 50 succinct, hard-hitting lessons, you’ll learn how to create a business that is valuable, profitable, investable, and able to grow well beyond your career. Unlike selling to a third party, succession planning is a gradual transition of ownership and leadership—often over 10 to 20 years. If done right, it can change not just your exit, but your entire approach to building and leading your firm.

Productize draws on the 25+ years of experience that Eisha Armstrong has in successfully creating, launching and growing productized services. Eisha knows what works and what doesn't and she is passionate about making sure organizations learn from each other and avoid reinventing the wheel.

Anthony Fauci is arguably the most famous–and most revered–doctor in the world today. His role guiding America sanely and calmly through Covid (and through the torrents of Trump) earned him the trust of millions during one of the most terrifying periods in modern American history, but this was only the most recent of the global epidemics in which Dr. Fauci played a major role. His crucial role in researching HIV and bringing AIDS into sympathetic public view and his leadership in navigating the Ebola, SARS, West Nile, and anthrax crises, make him truly an American hero.

The Blue Square Method is a philosophy and process for the enlightened fee-for-service professional who is striving to grow on their own terms. Panoramic success requires continual refinement and optimization both personally and professionally. This actionable playbook is designed to put you on a predictable trajectory and ensure you never plateau.

How to Win Client Business When You Don't Know Where to Start provides a masterclass in teaching the practical techniques and concrete strategies that professional services providers were never taught in school or on the job. Pragmatic lessons take the place of the vaguely defined principles found in competing books to turn listeners from sales novices into rainmakers.

Never Say Sell explains how to scale individual engagements into long-term business relationships. Cowritten by Tom McMakin, the coauthor of How Clients Buy and expert in account development, and colleague Jacob Parks, this book provides insights into how key rainmakers at firms like Accenture and IBM drive growth from existing relationships. Never Say Sell is a business development guide for professional service providers like consultants, accountants, and lawyers, whether they are sole proprietors or members of account teams tasked with expanding key accounts.

Mafiya enforcer Aleksandr "The Siberian" Sevastyan’s loyalty to his boss is unwavering, until he meets the boss’s long-lost daughter, a curvy, tantalizing redhead who haunts his mind and heats his blood like no other. Ordered to protect her, Sevastyan will do anything to possess her as well - on his own wicked terms. PhD student Natalie Porter had barely recovered from her first sight of the breathtakingly gorgeous Sevastyan before the professional hit man whisks her away to Russia, thrusting her into a world of extreme wealth and wanton pleasures.

In the newly revised second edition of AWS Certified Cloud Practitioner Study Guide: Foundational (CLF-C02) Exam, a team of veteran IT professionals and educators delivers an up-to-date and easy-to-follow introduction to Amazon's industry-leading cloud technology and the introductory certification exam that demonstrates your understanding of it. The AWS Certified AWS Certified Cloud Practitioner Study Guide is an essential resource for any IT professional that works directly with Amazon Web Services, as well as students in IT fields.

The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome.

Mafia enforcer Aleksandr "The Siberian" Sevastyan’s loyalty to his boss is unwavering, until he meets the boss’ long-lost daughter, a curvy, tantalizing redhead who haunts his mind and heats his blood like no other. Ordered to protect her, Sevastyan will do anything to possess her as well - on his own wicked terms. PhD student Natalie Porter had barely recovered from her first sight of the breathtakingly gorgeous Sevastyan before the professional hit man whisks her away to Russia, thrusting her into a world of extreme wealth and wanton pleasures. With every day she spends under his protection, she falls deeper under his masterful spell.

Mafia enforcer Aleksandr "The Siberian" Sevastyan's loyalty to his boss is unwavering, until he meets the boss’s long-lost daughter, a curvy, tantalizing redhead who haunts his mind and heats his blood like no other. Ordered to protect her, Sevastyan will do anything to possess her as well - on his own wicked terms. PhD student Natalie Porter had barely recovered from her first sight of the breathtakingly gorgeous Sevastyan before the professional hit man whisks her away to Russia, thrusting her into a world of extreme wealth and wanton pleasures.

Are you part of the skilled trades? Whether you’re an HVAC service technician, plumber, electrician, or in any profession that provides essential home services, this book is for you.

Are you preparing for the ASWB LCSW Clinical Exam and feeling overwhelmed by the vast amount of material? This comprehensive study guide is designed to help you master key social work concepts, improve test-taking strategies, and boost your confidence—so you can pass the exam on your first attempt.