Social Services

A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. Customer Experience for Dummies helps you listen to your customers and offers friendly, practical, and easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises.

David Cay Johnston has made a name for himself as the defender of the common man, calling out the rich and powerful for cheating the system at the expense of everyone else. Whether he's exposing unjust loopholes in the tax code that help the rich get richer or pointing out how powerful corporations pocket government subsidies at excessive taxpayer expense, Johnston is an eloquent town crier for justice and equality.

Henry David Thoreau was an American naturalist, essayist, poet, and philosopher. "The Service" (1840) is an essay that uses war and military discipline as metaphors for human life. Displaying a taste for paradox, "The Service" must have been inspired by the discourses on peace and nonresistance that were popular in New England at the time.

What makes the world's most successful individuals so good at their jobs? What do they do that others don't? The Connectors answers those questions with the kind of straightforward wisdom that business strategists so often overlook. Forget marketing tactics or business school best practices. Those are handy, but it's really people - and the relationships you build with them - that form the cornerstone of long-term success, sales growth, and excellence.

Deftly solving critical but intractable national and global problems was the leitmotif of George Pratt Shultz's life. While political, social, and cultural dynamics have changed profoundly since Shultz served at the commanding heights of American power in the 1970s and 1980s, his legacy and the lessons of his career have even greater meaning now that the Shultz brand of conservatism has been almost erased in the modern Republican Party.

Folk musician, Broadway composer, and disability advocate Gaelynn Lea's warm, funny, poignant memoir is a love letter to every kind of body, to music, and to making it work––inviting us to embrace all of life's experiences with heart and determination. Read by the author and featuring...

With absorbing detail about the secret world of agents and double-agents, this groundbreaking work traces Churchill's connections with that world, from his days as a member of the Cabinet that established the Secret Service to the war years, when his extensive intelligence network provided him with superior information. What results is a major contribution to the study of modern and military history and a crucial missing key to understanding Churchill himself.

In The Referral of a Lifetime, author Tim Templeton frames a powerful plan for cultivating clients and customers in a fable about businesswoman Susie McCumber, who feels increasingly like a failure. A friend refers her to the mysterious Mr. Highground, who introduces her to four successful people. They show her how they transformed their businesses and their lives by determining how others view them and how they view themselves.

In AI ChatGPT Side Hustles 2025, you'll discover 12 proven systems that real people have used to transform their financial lives in weeks, not years. Forget the overwhelming complexity of traditional business building–these AI-enhanced strategies eliminate 90% of the trial-and-error that destroys most new ventures.

In Pumpkin's Pennies, young listeners embark on a heartwarming journey with Pumpkin as she discovers the value of hard work, saving, spending wisely, and sharing. Set in the vibrant world of Springwell Farms, the story follows Pumpkin’s determination to earn her first "horsey coins," save for a warm blanket and eventually use her financial knowledge to lead her community toward prosperity.

A missing national treasure. A dancer who might be a spy. A double agent. An old actor. A murder. How are they all interconnected? Desmond Okewood, new to the British Secret Service, must impersonate a German agent, infiltrate a band of traitors, and discover the connections.

In Equity by Design: Implementing Algorithmic Bias Audits in Public Services, author Sage Ellison addresses the critical issues surrounding algorithmic decision-making in public services that can reinforce inequality and discrimination. This guide is designed for those feeling disconnected from technology's impact on their communities and aims to empower listeners to confront bias in algorithms effectively.

Part memoir and part manifesto, Tell Me My Story is one leader's message of hope and offers a map to healing for those doing humanitarian work. It's also a reminder: This service and the people who do it are crucial to our world, and we must equip, empower, and encourage them to work as the best version of themselves—for themselves, for their loved ones, and for the people they serve.

This audiobook features an exclusive Q&A between reader Chipo Chung and author, Dorcas Gwata 'Fascinating . . . While the rest of us are worrying about it, Dorcas Gwata is doing something about it' - Wendy Joseph, author of Unlawful Killings Through the lives of ten young people an award-winning...

A thrilling, eye opening investigation into private equity, a secretive wing of the finance industry that is so relentlessly destructive, it could potentially undermine our way of life. For decades, private equity firms have infiltrated every corner of modern life. Wielding debt as a weapon...

On July 18, 1924, a mob in Tehran killed US foreign service officer Robert Whitney Imbrie. His violent death, the first political murder in the history of the service, outraged the American people. Though Imbrie’s loss briefly made him a cause célèbre, subsequent events quickly obscured his extraordinary life and career.

Butterfly’s Love – A Heartwarming Children’s Audiobook About Change, Kindness, and Growing TogetherButterfly’s Love by Takezo Art & Susan Ogden Benting is a gentle, emotionally rich children’s audiobook that explores transformation, love, and emotional growth through a beautifully told nature-inspired story. Perfect for young listeners, this enchanting tale helps children understand change, courage, and compassion in a way that feels safe, soothing, and meaningful.

A definitive study on the decades-long run of high public confidence in the military and why it may rest on some shaky foundations.

Eine vorläufige Bilanz der Privatisierungspolitik lässt wenig Zweifel, dass kaum eines der damit verbundenen Versprechen eingehalten worden ist: Der Imperativ des Profits drängt dazu, die kaufkräftige Nachfrage gegenüber gesellschaftlichen Bedürfnissen und erkämpften Rechtsansprüchen zu privilegieren. Und zwar ohne dass die öffentlichen Dienstleistungen dabei "besser, billiger, bürgernäher" geworden wären, wie ein Schweizer Privatisierungs-Manifest in den 1990er-Jahren versprochen hatte.

Just like the meteor that likely precipitated the end of the dinosaurs, social media is having a monumental impact on the world's economy; a change so dramatic that it has created a new business era. Welcome... to the Social Age. What does the Social Age mean for your business? Containing stories, analysis of real-world scenarios, and indispensable guidance, A World Gone Social gives you the tools and information you need to survive - and thrive - in a business climate in which customers hold all the cards...