Workplace Management

Get more of the communication ideas you want, from the authors you trust. With insights from leading experts, this book will inspire you to: rethink how you give feedback to employees; ask questions to encourage learning and the exchange of ideas; invest in the right virtual communication tools for your team or business; establish a language strategy for your company; negotiate effectively with anyone - including liars; and present data more powerfully using visualization.

Agile transformations are supposed to make organizations modern, competitive, and relevant. But in the well-intentioned effort to move into the future, change leaders find themselves frustrated by pushback, limited impact, poor practices, and unfair criticism. What’s going on? Jesse Fewell's book cuts through the “quick-fix” hype of agile theory and explains a recurring transformational pattern that unpacks what holds organizations back.

It's no secret that culture is the key to attracting and engaging top talent and seizing the competitive edge. But the vast majority of culture efforts fail as quickly as they started. Why? Because leaders are missing the big picture. They're creating and communicating values but failing to ensure the values are tied to the purpose and the strategy of the company while also being integrated into processes, operations, and behaviors.

Companies spend billions of dollars annually on diversity efforts, with remarkably few results. Too often diversity efforts rest on the assumption that all that's needed is an earnest conversation about "privilege." That's not enough. To truly make progress with diversity, equity and inclusion, we must focus less on documenting the problem and more on just stopping the transmission of it.

This audiobook teaches people at all levels - from entry-level associates to top executives - that it's up to them to help promote and preserve a winning culture of collaboration. The authors show that busting silos and bringing people together is an inside-out process that involves your heart (your character and intentions), your head (your beliefs and attitudes), and your hands (your actions and behaviors).

Do you find yourself drowning in clutter, wasting time, and feeling overwhelmed by disorganization in your business? Have you tried various solutions, but they just don't stick? You're not alone. Many business owners are tangled in the chaos of messy workplaces and the stress it brings. More so, small business owners like you often bear the brunt, juggling multiple roles, all while losing valuable time in a day. But what if there was a roadmap to revamp your business—an easy, accessible, and proven strategy that can save you time, increase productivity, and ignite sustained growth?

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

Imagine walking up to a stranger on the subway and asking them for their seat. What about asking a random person on the street if you could borrow their phone? If the idea makes you squeamish, you're not alone - social psychologists have found that doing these very things makes most of us almost unbearably uncomfortable. But here's the funny thing: even though we hate to ask for help, most people are wired to be helpful. And that's a good thing, because every day in the modern, uber-collaborative workplace, we all need to know when and how to call in the cavalry.

Developing a successful workforce requires more than a gut check. Data can help guide your decisions on everything from where to seat a team to optimizing production processes to engaging with your employees in ways that ring true to them. People analytics is the study of your number one business asset - your people - and this book shows you how to collect data, analyze that data, and then apply your findings to create a happier and more engaged workforce.

Oui, je le sais, les bons employés sont rares. Alors, pour pallier au manque de ressource, il vous faut souvent exiger davantage de ceux que vous avez encore sur votre liste de paie. Vous leur demandez de se sacrifier. Vous souhaitez qu’ils mettent les bouchés doubles en attendant que de nouveaux employés viennent déposer leur CV. Vous aimeriez qu’ils se sentent plus impliqués et plus responsables.

Now more than ever, people are seeking a reprieve from the constant pressure to achieve, produce, and consume. While many turn to mindfulness and meditation, organizational change expert Marilyn Paul, PhD, offers a complementary solution that is as radical as it is ancient.

In her first book, What Your Customer Wants and Can't Tell You, author and behavioral economics specialist Melina Palmer, applies the science of behavioral economics to unlocking what is behind customer decisions. Behavioral economics combines elements of economics and psychology to understand how and why people behave the way they do in the real world. Now, in her sequel, What Your Employees Need and Can't Tell You, she offers a highly actionable roadmap for business executives and managers faced with the task of instituting successful organizational change.

Research indicates that emotional intelligence (EI) accounts for an astonishing 70-80 percent of management success. Technical expertise just isn't enough anymore: Project managers need strong interpersonal skills and the ability to recognize emotional cues in order to lead their teams to success. Emotional Intelligence for Project Managers introduces listeners to all facets of EI and shows how emotions can be leveraged to meet project goals.

A witty, wise, straight-talking career guide for women, I Shouldn't Be Telling You This is the perfect book for the current economic climate, whether you're just starting out, re-entering the workforce after maternity leave, or simply looking for a career change; it contains essential tips and bold strategies from a gutsy innovator who helped increase Cosmo's circulation by half a million copies per month.

Tom Kelley, author of The Art of Innovation and the general manager of IDEO, the world-famous design firm, illuminates the strategies IDEO used to beat the devil's advocate and drive creativity throughout the organization.

The Gen Z Effect provides a mind-bending view of why we will need to embrace Gen Z as the last, best hope for taking on the world's biggest challenges and opportunities, and how you can prepare yourself and your business for the greatest era of disruption, prosperity, and progress the world has ever experienced.

This critical resource gives managers, HR, and anyone who may come into contact with someone in trauma—including workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and more—the tools they need to be prepared for what lies ahead. This book is crucial for every...

Hire with Fire is an educational and entertaining hiring book which acts as an interview guide for managers who want to hire the best people - engaged, A players, high achievers, and top performers. In this noteworthy hiring book, you will explore best practices for how to interview people. The authors offer four key traits to help you select and hire the best people, A players, and top talent. In addition, through their relationship-driven approach to interviewing and hiring, you will build an engaged workforce filled with top performers.

Are you tired of losing your best employees? Struggling to fill positions in your organization? Brace yourself: 1 in 4 of your existing employees are eyeing the exit door! Here's the shocking truth: it's not all about the money. In this game-changing book, you'll uncover the secrets to what truly drives employee satisfaction and retention. Say goodbye to the financial drain of disengaged employees who are typically costing you 34% of their annual salary in company losses.

While it may not occur to us on a daily basis, there is a widespread cultural tendency toward quick decisions and quick action. Though the root cause is by no means malicious, we have begun to reward speed over quality, and the negative effects suffered in both our personal and professional lives are potentially catastrophic. Best-selling author and Chief Envisioner Dan Pontefract offers the solution to this predicament with what he coins "Open Thinking".