Despite the best efforts of clinicians, managers, patient representatives, policy makers and regulators, concern about progress in improving patient safety in the UK continues to dominate the headlines. Why is patient safety proving such a hard nut to crack?

In this episode, Will is joined by Caroline White, Executive Director of Healthcare at Candere Consulting and an expert in healthcare risk management and integrated governance, to discuss how healthcare organisations can maximise learning opportunities from clinical incident investigations to achieve meaningful change to drive improvements in patient safety.

Time stamps:

- The importance of transparent accountability in healthcare amidst organisational challenges (00:04:07)

- The quality of investigations into adverse incidents (00:09:02)

- Addressing the introduction of PSIRF in relation to independent sector providers who are caring for NHS patients (00:14:50)

- Taking steps to better understand complaint causes and driving improvements (00:20:41)

- Making accountability clear and the Duty of Candour (00:24:38)

- Why is this a problem that simply refuses to go away (00:28:09)

Resources:

• Altea Insurance https://www.alteainsurance.com/
• Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only, for practitioners in the UK. It is not intended as legal advice and no responsibility can be accepted by Altea Insurance or Candere Consulting for any reliance placed upon it. Independent legal advice should always be obtained before applying any information to particular circumstances.