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AlteaTalks

Written by: Will Marshall
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  • Summary

  • Welcome to AlteaTalks, your source for insightful discussions on the latest UK health and social care developments. With over 30 years of frontline experience in healthcare insurance litigation, Will Marshall, Altea’s Head of Legal and Risk Management, leverages his extensive knowledge to engage in deep conversations with leading health and care professionals, regulators, and legal experts. Join Will and guests as they get to the heart of the hottest topics affecting the UK's health and social care sectors today. AlteaTalks – where knowledge meets conversation. If you’d like to talk to Will and the team at Altea about any of the topics or how we might be able to support your business, send us an email at hello@alteainsurance.com
    © Altea Insurance 2024
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Episodes
  • 05 Trends in Nursing and Care Home Indemnity Insurance Claims

    05 Trends in Nursing and Care Home Indemnity Insurance Claims
    Apr 29 2024

    What are the main trends shaping the legal battlegrounds for these institutions entrusted with our most vulnerable? From medication dispensing issues to negligent care and rising violence, Lisa provides invaluable insights into the challenges faced by the sector, shedding light on staffing struggles, regulatory hurdles, and the crucial role of comprehensive insurance coverage.

    Timestamps

    - From medication dispensing challenges to negligent care, what are the pressing trends in malpractice claims for care homes and nursing homes? (00:02:34) - The ongoing impacts and lasting effects of the pandemic (00:06:54) - Exploring the current status of Covid-related legal cases against care homes (00:09:16) - Violence, substance abuse, neglect – what’s behind the notable increase in cases involving these distressing occurrences? (00:11:28) - Staffing challenges and strategies for attracting and retaining qualified care staff (00:15:56) - Strategies for small care homes without specialised HR teams to navigate potential claims (00:22:11) -Benefits of comprehensive insurance coverage and the importance of obtaining formal legal advice to support staff facing inquests or regulatory tribunals (00:27:24)

    Resources:

    - Altea Insurance https://www.alteainsurance.com/

    - Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/

    *Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only, for practitioners in the UK. It is not intended as legal advice and no responsibility can be accepted by Altea, Lisa Heathcote or DWF Group for any reliance placed upon it. Independent legal advice should always be obtained before applying any information to particular circumstances.
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    35 mins
  • 04 Navigating the pitfalls of online reputation management

    04 Navigating the pitfalls of online reputation management
    Apr 15 2024

    If you're running an aesthetic healthcare business, receiving a negative online review is never ideal, and a knee-jerk response could lead to significant legal and reputational repercussions. In this episode, Joanne Staphnill, Consultant Solicitor at Keystone Law, who regularly defends professionals against negligence claims, discusses the nuances of managing online reviews in the aesthetic sector. Joanne and Will also explore managing patient consent for online testimonials, ethical considerations and the potential PR and legal pitfalls in pursuing a positive review.

    Time stamps:

    - Why online reviews, social media and digital chat rooms have become an integral part of the overall customer experience and what this means for professionals and businesses (00:03:15) - Balancing patients sharing online the results of their procedure with ensuring patient confidentiality (00:05:29) - Digital reviews are here to stay – are they a hindrance or a help? (00:08:13) - Ethical considerations for professionals seeking positive patient feedback (00:10:33) - Legal risks involved in boosting professional profiles via positive reviews online and corresponding protective measures (00:15:08) - Handling negative online reviews (00:22:32) - Signs in negative feedback that might give rise to an insurance claim (00:28:28) - What legal action is available to professionals who receive unwarranted publicity (00:33:06) - Juggling the ease and informality of messaging services with associated risks (00:37:17)

    Resources:

    - Altea Insurance https://www.alteainsurance.com/ - Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/

    *Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only, for practitioners in the UK. It is not intended as legal advice and no responsibility can be accepted by Altea, Joanne Staphnill or Keystone Law for any reliance placed upon it. Independent legal advice should always be obtained before applying any information to particular circumstances.
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    46 mins
  • 03 Gearing up for change: how the non-surgical Aesthetics Industry is preparing for regulation

    03 Gearing up for change: how the non-surgical Aesthetics Industry is preparing for regulation
    Apr 4 2024

    In this episode, Will Marshall is joined by Dr. Catherine Fairris, Director of the Wessex Skin Clinic, Aesthetic Medicine veteran, and President of the British College of Aesthetic Medicine (BCAM). They discuss how the new licensing scheme is taking shape and the challenges faced by policy makers and stakeholders alike in keeping pace with this moving target. Dr. Catherine Fairris and Will also delve into other trends affecting the sector, including the widespread use of unregulated products and the growing phenomenon of cosmetic tourism.

    Time stamps:

    - From the seizure of fake Ozempic pens to the use of non-surgical fillers as an alternative to BBL procedures, there's a lot happening in the non-surgical aesthetic sector (00:02:36) - Establishing a legislative framework for appropriate training and standards for all non-surgical cosmetic practitioners (00:06:38) - How can a regulatory framework keep pace with such a dynamic and evolving sector (00:10:11) - Implications for the sector around the government's proposal to extend CQC oversight to higher risk aesthetic procedures (00:13:15) - Will the proposed traffic light system effectively address the diverse risks associated with the wide array of aesthetic treatments available? (00:17:03) - Evolution of the licensing framework (00:27:8) - Marketing, distribution and accessibility of unregulated cosmetic products (00:29:10) - Growth of social media and the regulation of content in advertising (00:34:00) - Cosmetic tourism and the duty of care when something goes wrong (00:36:58)

    Resources:

    - Altea Insurance https://www.alteainsurance.com/ - Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/

    *Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only, for practitioners in the UK. It is not intended as legal advice and no responsibility can be accepted by Altea, Dr Catherine Fairiss, the Wessex Skin Clinic and the British College of Aesthetic Medicine for any reliance placed upon it. Independent legal advice should always be obtained before applying any information to particular circumstances.
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    44 mins

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