In this episode of Behind the Growth, Mike Hamilton, President of GE HealthCare Canada, explores the critical role of AI and digital transformation in the healthcare sector. He discusses GE HealthCare's innovative solutions, including AI-powered technology like True Fidelity in CT scanning, which revolutionizes cardiac care by providing clinicians with detailed real-time heart images. This technological leap enhances image clarity, leading to more accurate diagnoses and better patient outcomes.

As the conversation continues, Mike elaborates on the broader implications of digital transformation in healthcare, pointing out its challenges and opportunities. He discusses the Canadian healthcare system's progress in digitizing health records and adopting telemedicine, propelled significantly by the pandemic's demands. Despite these advances, Mike highlights obstacles such as reliance on legacy systems, regulatory complexities, and cybersecurity concerns.

Looking to the future, Mike envisions a healthcare system in which AI models support clinical decision-making and predict patient health outcomes years in advance. This anticipatory approach could improve patient care, making it more proactive and personalized.

He also advocates for collaboration between technology providers and healthcare professionals to maximize the benefits of digital solutions, emphasizing the necessity of training and education to utilize AI tools effectively.

Key Highlights:
- "True Fidelity" AI revolutionizes cardiac care with precise, real-time imagery
- AI in Canadian healthcare improves radiology workflows and diagnostic accuracy
- Challenges to digital healthcare include legacy systems and regulatory issues
- Public opinion favors AI enhancements in healthcare imaging
- AI's predictive capabilities are set to transform proactive patient care

Visit mobilelive.ca/podcast to learn more about each guest and read key insights for every episode.

In this episode of Behind the Growth, host Imran Mian chats with Matt Collins, Chief Commercial Operations Officer at Calix, a company that transitioned from a traditional networking equipment provider to a cloud services leader. Matt shares insights into how Calix shifted from hardware to software, detailing the strategic vision, challenges, and the importance of meeting customer needs.

As the episode progresses, Matt talks about the leadership and collaboration strategies at Calix. He highlights the necessity of reskilling the workforce, hiring new talent with software and cloud expertise, and building a culture of transparency, dynamic tension, and collaborative decision-making. The conversation also touches on the challenges and advantages of remote work, highlighting the importance of technological and cultural enablement to ensure productivity and inclusivity in a virtual environment.

Matt then discusses Calix's impact on broadband service providers, emphasizing net promoter scores as a key metric of customer satisfaction and loyalty. Looking to the future, he explores the role of AI in transforming customer interactions and operational efficiency, and how broadband expansion is shaping industry economics and competition. He underscores the necessity for service providers to deliver compelling experiences to stay relevant.

Finally, Collins offers advice for aspiring leaders, encouraging boldness, resilience in the face of failure, and a focus on understanding the "why" behind actions to drive meaningful change. This episode provides valuable insights into navigating industry shifts, fostering customer partnerships, and driving impactful transformations.

Key Highlights

- Transformations require customer trust, Ops agility, and peer references.
- Foster a culture of dynamic tension and collaborative decision-making.
- Remote work thrives on technology enablement and cultural alignment.
- AI will transform customer interactions, operations, and industry competition.
- Embrace boldness, learn from failure, and focus on the “why”.

Visit mobilelive.ca/podcast to learn more about each guest and read key insights for every episode.

In this episode of Behind the Growth, Imran Mian hosts Aaron Cheng, VP of Digital Health at Shoppers Drug Mart, to dive into the transformative power of digital health in pharmacy care. Aaron shares his journey from a career in engineering and digital products, through various startups, to his current role. He emphasizes the significant impact digital solutions like the PC Health app are making in Canadian healthcare, improving patient care and streamlining healthcare delivery.

Aaron discusses the challenges and opportunities in integrating digital health into traditional pharmacy models. He highlights the importance of a patient-centric approach, leveraging technology to enhance accessibility and efficiency in healthcare services. Aaron's insights reveal the potential of digital innovations to revolutionize healthcare, making it more responsive and accessible to patients' needs.

The conversation sheds light on the future of healthcare, where digital tools and AI promise to create a more connected, efficient, and patient-focused healthcare ecosystem. Aaron's experience and vision for digital health illustrate the crucial role of technology in advancing healthcare and improving outcomes for patients across Canada.

Key Highlights:

- Digital health services improve patient experiences.
- Challenges of digital health include data, security, and integration.
- AI automates tasks, enhances workflows, & aids decision-making.
- Accuracy and data security are essential to build patient trust & safety.
- Online appointment booking and virtual care are crucial in healthcare.

Visit mobilelive.ca/podcast to learn more about each guest and read key insights for every episode.