CXOutsourcers 2024 took place on May 1/2 in Atlanta, GA.

Both Mark Hillary and Peter Ryan were at the event. Mark talked to some of the speakers and delegates about their thoughts on what they experienced and learned from the event.

This podcast features:

Stephen Loynd, Founder and Principal at TrendzOwl

https://www.linkedin.com/in/stephenloynd/

Rod Jones, Founder Rod Jones Contact Center Consulting

https://www.linkedin.com/in/rodjonessouthafrica/

Yanique Grant, MD of Professional Training and Occupational Services Ltd. (PTOS)

https://www.linkedin.com/in/yaniquewagrantcx/

Tyler Ashby, COO of Agents Only

https://www.linkedin.com/in/tyler-ashby-agentsonly/

Neil Sturrock, Global Customer Support Director

Wave Mobile Money

https://www.linkedin.com/company/wavemm/

https://www.linkedin.com/in/neils74/

Chris Gillen is the CEO of A Closer Look. He is based very close to Atlanta, GA, so the CX Outsourcers conference is a local event for him. In this conversation he gave Mark Hillary a preview of his CXO keynote speech on CX and AI and keeping humans in the loop

https://www.linkedin.com/in/chrisgillen/

https://a-closer-look.com/

https://cxoutsourcers.com/

Alex Muñoz is CEO of the Hispanic Media Center in San Diego, CA. He is focused on advertising and marketing for the hispanic community in the USA.

Alex talked to Mark Hillary from Mexico City about the importance of understanding the complex nature of the hispanic community in the US and not just assuming there is a broad need for an "English" customer experience and another in "Spanish"...

Alex will be talking about this in more detail at the CX Outsourcers conference in Atlanta on May 1/2. This conversation is a short preview where Alex talks about his forthcoming talk with the CX Files...

https://www.linkedin.com/in/alex-munoz-media-sales/

https://hispanicmediacenter.com/

https://cxoutsourcers.com/