Episodes

  • Setting Your Team Up For Success

    Setting Your Team Up For Success
    Oct 1 2020
    In this episode, Ralph interviews Customer Experience Expert, Patti Mara. Learn how to create an environment that sets your management team up for success.
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    42 mins
  • How To Listen To And Engage With Your Staff

    How To Listen To And Engage With Your Staff
    Sep 17 2020
    In this episode, Ralph interviews listening expert, Oscar Trimboli. Learn listening techniques that you can start implementing today. These tips will definitely help you not only become a better listener but also a better manager.
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    57 mins
  • Being Fair In Management

    Being Fair In Management
    Jul 28 2020
    It’s fair to say that managing people is difficult. One of my mentors once said to me “the soft stuff is the hard stuff.” I’ve had enough experience in my own manager journey, and have been on the listening end of manager gripes, to know that this is true. So, what’s a manager to do? According to Ralph Peterson, there’s a way to keep individuals engaged and teams in cohesion. It requires fairness at every level of your organization. The way we achieve fairness is by being transparent. In other words, giving everyone the same information and being open about how each person is treated. This helps us avoid favouritism and preferential treatment, and makes it clear what the rules of engagement are, at every level.  If you’re having difficulties managing your people, ask yourself if you’re being fair. If you discover that you’ve been enabling some bad habits and behaviours by not being fair, it’s time to change. Ralph’s interview on People at Work provides some no-nonsense advice on fairness. Give it a listen and glue your team together.
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    38 mins
  • Outwork Everyone

    Outwork Everyone
    Jul 16 2020
    Ralph recently had the chance to interview with Nate Peo to discuss how he changed his victim mindset to become a successful entrepreneur. He’ll share how he learned the value of hard work and dedication from being a first time manager to training and developing managers for a living.
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    43 mins
  • How To Get Promoted and Stay Promoted

    How To Get Promoted and Stay Promoted
    Jun 11 2020
    2/3 of all new managers fail within the first 90 days. In this interview with Jasbir, Ralph shares how to not become a statistic and succeed in your new role.
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    54 mins
  • Promoting The Right Person

    Promoting The Right Person
    May 26 2020
    Hiring and promoting is essential to running a company and doing both well is vital to the growth and success of the business and the employee. But getting it right is a lot easier said than done, and even management veterans get it wrong most of the time. In this recent interview with Jeff, Ralph shares how to select the right people for each job.
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    25 mins
  • Difficult Conversations With Difficult People

    Difficult Conversations With Difficult People
    May 22 2020
    In this recent interview with William Glass, Ralph shares what makes a great manager. A dynamic conversation that breaks down the myths of management from micromanaging to picking your battles.
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    1 hr and 13 mins
  • Doing Deals as an Early-Stage Entrepreneur

    Doing Deals as an Early-Stage Entrepreneur
    Apr 24 2020
    Ralph recently had the chance to interview with Corey Kupfer to discuss how he went from high school dropout to entrepreneur.  He’ll share how he learned the importance of doing deals internally to increase performance, morale, and employee retention.
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    40 mins