Showing titles in Customer Service
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The Boss
- Why Your Customer Is in Charge
- Written by: Earl Nightingale
- Narrated by: Earl Nightingale
- Length: 11 mins
- Original Recording
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This program could make a wonderful difference in your life. If you may already know about everything about it, you're a remarkable person, and you belong to the top five percent of all the working people in the world. Congratulations! If you don't know about this program, you may have been holding yourself back, not only on the job but you're also missing a big percentage of the greatest joy in life. This is about your boss and your relationship with them. How you handle this relationship will determine your success or failure.
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The Boss
- Why Your Customer Is in Charge
- Narrated by: Earl Nightingale
- Series: Nightingale-Conant: Business
- Length: 11 mins
- Release date: 2019-12-20
- Language: English
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$9.98 or free with 30-day trial
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La ventaja del introvertido
- Cómo los introvertidos compiten y ganan
- Written by: Matthew Pollard, Derek Lewis
- Narrated by: Carlos Olalla
- Length: 6 hrs and 25 mins
- Unabridged
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Matthew Pollard, un reconocido experto en ventas y un introvertido, ha creado y perfeccionado un sistema de venta transparente, auténtico y de baja presión, sin técnicas de cierre duro o de venta de bulldogs. La ventaja del introvertido te equipará con un sistema completo enfocado a la...
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La ventaja del introvertido
- Cómo los introvertidos compiten y ganan
- Narrated by: Carlos Olalla
- Length: 6 hrs and 25 mins
- Release date: 2020-06-30
- Language: Spanish
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$25.63 or free with 30-day trial
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It’s All About CEX!
- The Essential Guide to Customer and Employee Experience
- Written by: Jason S. Bradshaw
- Narrated by: Jason S. Bradshaw
- Length: 3 hrs and 9 mins
- Unabridged
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Of all the things that can make or break your business, the most critical is experience. Great experiences inspire customers and employees to advocate for you, while bad ones do the opposite. It sounds obvious, but so many companies fail because they don’t think this essential factor is important to their bottom line. It’s All About CEX! breaks experience down into its core components - success, ease, and connection - and shows you how to get the most mileage out of each one.
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It’s All About CEX!
- The Essential Guide to Customer and Employee Experience
- Narrated by: Jason S. Bradshaw
- Length: 3 hrs and 9 mins
- Release date: 2019-11-25
- Language: English
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$18.74 or free with 30-day trial
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Public Figures, Private Lives
- Written by: Christian West, Brian Jantzen, Ivor Terret, and others
- Narrated by: William Brand
- Length: 8 hrs and 8 mins
- Unabridged
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Learn how excellence is built into protective security programs for discerning individuals and families. With decades of experience working for the high and ultra-high net worth worldwide, authors West, Jantzen, Terret, and Van Driessche provide a wide-ranging and pragmatic introduction to protective security for prominent individuals and families.
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Public Figures, Private Lives
- Narrated by: William Brand
- Length: 8 hrs and 8 mins
- Release date: 2019-11-06
- Language: English
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$25.00 or free with 30-day trial
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7 Dumb Things We All Say
- Smart Ways to Improve Every Relationship
- Written by: Greg Alcorn
- Narrated by: Frank King
- Length: 2 hrs and 10 mins
- Unabridged
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7 Dumb Things We All Say is quick and enjoyable listening. Action strategies are clearly outline and prove a road map to success. If you are serious about communicating well - and like a spot of humor along the way - then this is the book for you.
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7 Dumb Things We All Say
- Smart Ways to Improve Every Relationship
- Narrated by: Frank King
- Length: 2 hrs and 10 mins
- Release date: 2019-11-05
- Language: English
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$8.71 or free with 30-day trial
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Sound Business Bites
- Great Girls Network Series, Book 2
- Written by: Margery Miller
- Narrated by: Margery Miller
- Length: 1 hr and 22 mins
- Unabridged
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The problem with common sense is that it’s not so common, and that is never more evident than in the business world. In her latest audiobook, Margery Miller shares her insightful thoughts about everyday business practices in small segments that emphasize the human element, so you can easily put into practice what many books simply cover as theory. Being creative, trusting, empowering, and truthful in business can be a challenge, but Sound Business Bites shows you how to apply these critical foundations.
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Sound Business Bites
- Great Girls Network Series, Book 2
- Narrated by: Margery Miller
- Series: The Great Girls Network, Book 2
- Length: 1 hr and 22 mins
- Release date: 2019-11-01
- Language: English
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$8.71 or free with 30-day trial
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Gewaltfreie Kommunikation für Anfänger [Nonviolent Communication for Beginners]
- Wertschätzende und nonverbale Kommunikation im Alltag anwenden und Konflikte lösen durch GFK, mit vielen Beispielen und praktischen Übungen
- Written by: Miriam Herz
- Narrated by: Janine Friedmann
- Length: 52 mins
- Unabridged
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Ärger und Konflikte lösen mit der Gewaltfreien Kommunikation! In vielen Fällen gelingt es uns nicht, unserem Gesprächspartner mitzuteilen, was wir wirklich von Ihm wollen. Oft nehmen wir Dinge, die unser Gegenüber von uns möchte falsch wahr. Damit ist jetzt Schluss! Denn mit der Methode: Gewaltfreie Kommunikation lernen Sie ganz einfach Ihre eigenen Bedürfnisse und die Ihres Gegenübers besser wahrzunehmen. Der Schlüssel zu einem konfliktfreien miteinander ist achtsames Zuhören und eine achtsame Kommunikation.
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Gewaltfreie Kommunikation für Anfänger [Nonviolent Communication for Beginners]
- Wertschätzende und nonverbale Kommunikation im Alltag anwenden und Konflikte lösen durch GFK, mit vielen Beispielen und praktischen Übungen
- Narrated by: Janine Friedmann
- Length: 52 mins
- Release date: 2019-10-08
- Language: German
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$4.95 or free with 30-day trial
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Einstieg ins Customer Relationship Management
- Written by: Kristoffer Ditz
- Narrated by: Kristoffer Ditz
- Length: 1 hr and 1 min
- Unabridged
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ALLGEMEIN Kundenmanagement ist heute in Unternehmen nicht mehr wegzudenken. War es früher noch der Verkäufer/Vertriebsleiter, der diese Aufgabe übernahm, sind es heute eigenständige Positionen. Vor gut 70 Jahren konzentrierten die Unternehmen sich primär auf das Produkt sind es heute die Bedürfnisse des Kunden, die in den Fokus gerückt sind.Von daher ist ein professionelles Customer Relationship Management unerlässlich.In diesem Kurs lernen Sie die Grundlagen des CRM.
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Einstieg ins Customer Relationship Management
- Narrated by: Kristoffer Ditz
- Length: 1 hr and 1 min
- Release date: 2019-09-03
- Language: German
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$9.45 or free with 30-day trial
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Inclusion Branding
- Revealing Secrets to Maximize ROI
- Written by: Debra Ruh
- Narrated by: Debra Ruh
- Length: 3 hrs and 17 mins
- Unabridged
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Revealing step-by-step, chapter-by-chapter strategies brands can implement to effectively include Persons with Disabilities (PWD) into their customer and employee base, tapping into the trillions available through PWD market, Debra Ruh delivers insights and methodologies used in her 30+ years advising and assisting the United Nations, countries, and multi-national corporations. Included are case studies, marketing ads, and impact branding applying Ruh’s 4Ps: Profit, People, Purpose, and Planet principles.
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Inclusion Branding
- Revealing Secrets to Maximize ROI
- Narrated by: Debra Ruh
- Length: 3 hrs and 17 mins
- Release date: 2019-08-28
- Language: English
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$18.74 or free with 30-day trial
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Systemische Fragetechniken für Fach- und Führungskräfte, Berater und Coaches [Systemic Questioning Techniques for Specialists and Executives, Consultants and Coaches]
- Die Bedeutung von Fragen im Beruf [The Importance of Questions in the Profession]
- Written by: Hans Patzer
- Narrated by: Colin Wende
- Length: 1 hr and 2 mins
- Unabridged
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Mit den richtigen Fragen zum gewünschten Ergebnis. Bist Du Fach- oder Führungskraft, Berater oder Coach? Nehmen Fragen in Deinem Beruf einen hohen Stellenwert ein? Stellst Du Dir die Frage, ob Du auch wirklich die richtigen Fragen stellst? Erfahre mehr über die Bedeutung von Fragen im Beruf und wie Du diese gekonnt bei Deiner Arbeit nutzen kannst.
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Systemische Fragetechniken für Fach- und Führungskräfte, Berater und Coaches [Systemic Questioning Techniques for Specialists and Executives, Consultants and Coaches]
- Die Bedeutung von Fragen im Beruf [The Importance of Questions in the Profession]
- Narrated by: Colin Wende
- Length: 1 hr and 2 mins
- Release date: 2019-08-23
- Language: German
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$8.03 or free with 30-day trial
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The Science of Customer Connections
- Manage Your Message to Grow Your Business
- Written by: Jim Karrh PhD, Dorie Clark - foreword
- Narrated by: Jim Karrh PhD, Joyce Bean
- Length: 5 hrs and 28 mins
- Unabridged
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The vast majority of word of mouth happens offline, in everyday conversations. In The Science of Customer Connections, Karrh offers simple concepts plus practical guidance for individual professionals, teams, and complex organizations to be part of those conversations in ways that grow their business.
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The Science of Customer Connections
- Manage Your Message to Grow Your Business
- Narrated by: Jim Karrh PhD, Joyce Bean
- Length: 5 hrs and 28 mins
- Release date: 2019-09-01
- Language: English
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$26.00 or free with 30-day trial
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The Outcome Generation
- How a New Generation of Technology Vendors Thrives Through True Customer Success
- Written by: Paul J Henderson
- Narrated by: Paul Henderson
- Length: 4 hrs and 29 mins
- Unabridged
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Stand aside, we’re coming through! That’s the cry of a new generation of technology vendors. They have a new approach to enabling success for their customers. And they’re thriving as a result. These vendors all have subscription pricing at the heart of their business. Each has learned that if customers don’t feel they’ve had success, recurring revenue doesn’t grow, and may even decline. What makes them different? They have absolute clarity about what the customer considers success to be. And they’ve built their business around enabling that success.
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The Outcome Generation
- How a New Generation of Technology Vendors Thrives Through True Customer Success
- Narrated by: Paul Henderson
- Length: 4 hrs and 29 mins
- Release date: 2019-08-07
- Language: English
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$23.18 or free with 30-day trial
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The Entrepreneur's Framework
- How Businesses Are Adapting in the New Economy
- Written by: Joshua H. Davidson
- Narrated by: Roy Braverman, Joshua H. Davidson, Lindarella Raye
- Length: 7 hrs and 36 mins
- Unabridged
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It's no secret; starting a company is hard. So many decisions are interdependent on factors outside of our control. Some founders follow a business plan; others operate by the seat of their pants. But all entrepreneurs need a personal framework to follow. With hard-won insight, humor, and an insider's knowledge of the entrepreneurial space, Chop Dawg founder/CEO Joshua H. Davidson dispels the myths and false promises that entrepreneurs are often too keen to believe in when starting out, and lays out a practical framework for lasting success.
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The Entrepreneur's Framework
- How Businesses Are Adapting in the New Economy
- Narrated by: Roy Braverman, Joshua H. Davidson, Lindarella Raye
- Length: 7 hrs and 36 mins
- Release date: 2019-07-23
- Language: English
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$25.00 or free with 30-day trial
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Fast Coaching
- Written by: Nick Drake-Knight
- Narrated by: Nick Drake-Knight
- Length: 7 hrs and 51 mins
- Unabridged
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Fast Coaching introduces a super-quick and super-effective approach to personal growth for use in families, schools, sport, and business. Continue & Begin, the rapid results method described in Fast Coaching, is now used worldwide by thousands of professionals as their preferred fast-coaching technology. Continue & Begin achieves results in just a few minutes! Fast Coaching strengthens self-worth and busts through limiting belief patterns.
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Fast Coaching
- Narrated by: Nick Drake-Knight
- Length: 7 hrs and 51 mins
- Release date: 2019-07-05
- Language: English
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$25.00 or free with 30-day trial
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Vom Kundenwunsch zum Wunschkunden
- Für Geschäftsbeziehungen mit Hirn, Herz und Know-How
- Written by: Matthias Kauf, Franz J. Sperlich
- Narrated by: Matthias Kauf, Tim Ziegeler
- Length: 3 hrs and 54 mins
- Unabridged
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Um ein Unternehmen zu leiten, braucht es sehr viel Energie. So viel, dass zu wenig davon übrig bleibt, um sich um einen entscheidenden Faktor zu kümmern: den Kunden. Der steht nun keineswegs, wie gerne behauptet, immer im Mittelpunkt unternehmerischen Interesses. Viel häufiger fristet er ein unbeachtetes Dasein ganz am Rande dort, wo seine Anforderungen, Wünsche und Bedürfnisse nicht wahrgenommen und deshalb auch nicht berücksichtigt werden. Matthias Kauf, CRM-Experte und Gründer der servandis GmbH, zeigt einleuchtend, überzeugend und unterhaltsam, wie es anders geht.
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Vom Kundenwunsch zum Wunschkunden
- Für Geschäftsbeziehungen mit Hirn, Herz und Know-How
- Narrated by: Matthias Kauf, Tim Ziegeler
- Length: 3 hrs and 54 mins
- Release date: 2019-07-05
- Language: German
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$19.74 or free with 30-day trial
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Es muss ja nicht gleich Liebe sein
- Besser verkaufen mit Glaubwürdigkeit und Sympathie
- Written by: Gabriele Stöger, Hans Stöger
- Narrated by: Cathrin Bürger
- Length: 7 hrs and 8 mins
- Unabridged
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In sechs Stufen zu besseren Verkaufsergebnissen. Wer seinem Kunden wie einem Gegner begegnet, darf sich über seine Verkaufsergebnisse nicht wundern. Heuchler verkaufen schlechter. Gabriele Stöger und Hans Stöger zeigen in diesem Buch, dass es auch anders geht. Die Dienstleistung kann in vielen Bereichen optimiert und verbessert werden. Produkte und Dienstleistungen gut zu verkaufen, bedeutet nicht, mit Tricks zu arbeiten, sondern Service und Verkauf kundenfreundlicher zu gestalten. Mit positiver Einstellung und Sympathie werden nicht nur die Verkaufsergebnisse besser, auch die Kunden werden zufriedener.
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Es muss ja nicht gleich Liebe sein
- Besser verkaufen mit Glaubwürdigkeit und Sympathie
- Narrated by: Cathrin Bürger
- Length: 7 hrs and 8 mins
- Release date: 2019-07-01
- Language: German
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$16.33 or free with 30-day trial
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Gute Verkäufer machen es sich leicht
- Besser verkaufen mit Menschenkenntnis
- Written by: Gabriele Stöger, Hans Stöger
- Narrated by: Sandra Yvonne Heinrichs
- Length: 4 hrs and 16 mins
- Unabridged
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Ratschläge und Tipps zum Thema: Verkaufen leicht gemacht! Verkaufen ist hart, denn nicht jeder Kunde springt auf die Ratschläge und Tipps eines Verkäufers gleich gut an. Trotzdem fordern Unternehmen und Verkaufsleiter gleichermaßen immer und immer wieder, auch in schwierigen Zeiten die Verkaufszahlen zu steigern. Dieses Hörbuch beweist: Wer es sich leichter macht, ist ein guter Verkäufer. Weniger Fachkenntnis und Fleiß entscheiden über den Erfolg, sondern vor allem Menschenkenntnis.
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Gute Verkäufer machen es sich leicht
- Besser verkaufen mit Menschenkenntnis
- Narrated by: Sandra Yvonne Heinrichs
- Length: 4 hrs and 16 mins
- Release date: 2019-07-01
- Language: German
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$12.89 or free with 30-day trial
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Konfliktgespräche in der Apotheke
- Written by: Karin Diesner
- Narrated by: Karin Diesner
- Length: 1 hr and 9 mins
- Unabridged
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Konflikte meistern mit Fingerspitzengefühl. Hören Sie, wie Sie auch schwierige Kunden in der Apotheke erfolgreich beraten können! Typische Konfliktsituationen und Fallstricke in der Apotheke werden analysiert und Verbesserungen aufgezeigt: Mit drei Grundregeln kritische Situationen erfolgreich meistern, Konfliktpotenziale frühzeitig erkennen und vermeiden. Sicher und kompetent: Ob am Telefon oder im HV Diskussionen mit schwierigen Kunden? Für Sie ab jetzt kein Problem mehr!
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Konfliktgespräche in der Apotheke
- Narrated by: Karin Diesner
- Length: 1 hr and 9 mins
- Release date: 2019-06-11
- Language: German
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$13.00 or free with 30-day trial
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Panikattacken loswerden [Getting Rid of Panic Attacks]
- So überwinden Sie Ihre Angsstörungen und Panikattacken für immer! [How to Overcome Your Anxiety Disorders and Panic Attacks Forever!!]
- Written by: Chirstopher Lodge
- Narrated by: Ilja Rosendahl
- Length: 48 mins
- Unabridged
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Mit diesem Hörbuch lernen Sie, wie sie Panikattacken und andere Angststörungen loswerden. Angst und Panikattacken müssen sie nicht besitzen, Ich zeige Ihnen 10 einfache und praxisnahe Methoden wie Sie ohne Therapie erfolgreich werden. Im Leben läuft es nicht immer Rund, Angststörung ist dabei ein unangenehmes druck Gefühl welches wir gemeinsam in diesem Hörbuch lösen werden. Ängste verstehen und überwinden wird von nun an zu Ihren Stärken gehören.
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Panikattacken loswerden [Getting Rid of Panic Attacks]
- So überwinden Sie Ihre Angsstörungen und Panikattacken für immer! [How to Overcome Your Anxiety Disorders and Panic Attacks Forever!!]
- Narrated by: Ilja Rosendahl
- Length: 48 mins
- Release date: 2019-03-29
- Language: German
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$4.95 or free with 30-day trial
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Kunden begeistern mit System
- In 5 Schritten zur Customer Experience Execution
- Written by: Franz-Rudolf Esch, Daniel Kochmann
- Narrated by: Uwe Thoma
- Length: 6 hrs and 55 mins
- Unabridged
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Warteschleifen in der Telefonhotline. Kaum Personal im Laden. Angebote, die nicht zu Ihren Bedürfnissen passen. Wann waren Sie zum letzten Mal begeistert? Egal, ob stationär oder digital: Manche Firmen scheinen Kunden nicht zu wollen. Und wundern sich am Ende, warum der Umsatz nicht stimmt. Die Markenexperten Franz-Rudolf Esch und Daniel Kochann erklären, wie Unternehmen Kunden verstehen, Kaufmotive erkennen und das Erleben an den Kontaktpunkten so steuern, dass Wow-Erlebnisse entstehen. Am Ende einer begeisternden Customer-Journey stehen Kunden, die gerne wiederkommen.
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Kunden begeistern mit System
- In 5 Schritten zur Customer Experience Execution
- Narrated by: Uwe Thoma
- Length: 6 hrs and 55 mins
- Release date: 2019-03-27
- Language: German
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$26.04 or free with 30-day trial
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