Showing titles in Customer Service
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Evergreen
- Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving
- Written by: Noah Fleming
- Narrated by: Noah Fleming, Walter Dixon
- Length: 7 hrs and 23 mins
- Unabridged
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Loyal customers are the beating heart of every great business. So why do so many companies act like adrenaline junkies, chasing after new customers at the expense of creating deeper, more profitable relationships with the ones they already have? Evergreen exposes the mad pursuit for what it is: a brief spike in metrics and an ongoing revenue drain as one-time customers fail to return. A better solution is to shift resources from attracting new customers to engaging the base.
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Evergreen
- Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving
- Narrated by: Noah Fleming, Walter Dixon
- Length: 7 hrs and 23 mins
- Release date: 2015-01-28
- Language: English
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$33.39 or free with 30-day trial
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Customer CEO
- How to Profit from the Power of Your Customers
- Written by: Chuck Wall
- Narrated by: Dana Hickox
- Length: 6 hrs and 16 mins
- Unabridged
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Most companies still operate as if they control their customers. But, in today's market, it's really the other way around. Customer CEO confronts the new market reality that customers choose which companies to do business with completely on their own terms. This effectively inverts the power, control, and direction of decision-making; to survive in this new landscape, organizations must quickly adapt.
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Customer CEO
- How to Profit from the Power of Your Customers
- Narrated by: Dana Hickox
- Length: 6 hrs and 16 mins
- Release date: 2013-12-18
- Language: English
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$33.39 or free with 30-day trial
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Managing Knock Your Socks Off Service
- Written by: Chip R. Bell, Ron Zemke, David Zielinski, and others
- Narrated by: Sean Pratt
- Length: 7 hrs and 25 mins
- Unabridged
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Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.
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Managing Knock Your Socks Off Service
- Narrated by: Sean Pratt
- Length: 7 hrs and 25 mins
- Release date: 2008-01-14
- Language: English
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$27.82 or free with 30-day trial
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The Connectors
- How Successful Businesspeople Build Relationships and Win Clients for Life
- Written by: Maribeth Kuzmeski
- Narrated by: Scott Peterson
- Length: 6 hrs and 56 mins
- Unabridged
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What makes the world's most successful individuals so good at their jobs? What do they do that others don't? The Connectors answers those questions with the kind of straightforward wisdom that business strategists so often overlook. Forget marketing tactics or business school best practices. Those are handy, but it's really people - and the relationships you build with them - that form the cornerstone of long-term success, sales growth, and excellence.
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The Connectors
- How Successful Businesspeople Build Relationships and Win Clients for Life
- Narrated by: Scott Peterson
- Length: 6 hrs and 56 mins
- Release date: 2009-11-12
- Language: English
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$30.05 or free with 30-day trial
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The Innovative Sale
- Unleash Your Creativity for Better Customer Solutions and Extraordinary Results
- Written by: Mark Donnolo
- Narrated by: Walter Dixon
- Length: 4 hrs and 21 mins
- Unabridged
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When it comes to strategies, salespeople usually veer toward one of two extremes: operating analytically…or by the seat of their pants. In this groundbreaking audiobook on sales creativity, listeners will learn how to integrate the right-brain aptitude for innovation with the left-brain affinity for logic and process. The result is a fresh, dynamic approach that addresses customers' needs while expanding the salesperson's entire way of thinking.
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The Innovative Sale
- Unleash Your Creativity for Better Customer Solutions and Extraordinary Results
- Narrated by: Walter Dixon
- Length: 4 hrs and 21 mins
- Release date: 2014-02-07
- Language: English
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$21.00 or free with 30-day trial
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Beyond the Sales Process
- 12 Proven Strategies for a Customer-Driven World
- Written by: Steve Andersen, Dave Stein
- Narrated by: Jeff Cummings
- Length: 8 hrs and 39 mins
- Unabridged
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Featuring instructional case studies from companies including Panasonic, Hilton, Merck, and Honeywell, this evidence-based book provides listeners with a proven methodology for driving success before, during, and after every sale. Embracing the entire customer life cycle, Beyond the Sales Process reveals twelve essential strategies including: Study your customer. Give them compelling reasons to engage. Build a vision for them of their own success....
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Not particularly compelling
- By Matt on 2018-02-02
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Beyond the Sales Process
- 12 Proven Strategies for a Customer-Driven World
- Narrated by: Jeff Cummings
- Length: 8 hrs and 39 mins
- Release date: 2016-04-04
- Language: English
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$26.00 or free with 30-day trial
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Empowered
- Unleash Your Employees, Energize Your Customers, and Transform Your Business
- Written by: Josh Bernoff, Ted Schadler
- Narrated by: Josh Bernoff
- Length: 6 hrs and 43 mins
- Unabridged
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In Empowered, Forrester’s Josh Bernoff - coauthor of the pioneering book Groundswell - and Ted Schadler explain how to transform your company by unleashing the force of HEROes: highly empowered and resourceful operatives. Your company needs them because, in the age of twitter, iPhones, Facebook, YouTube, your customers now step up to the counter armed with more data and access than ever before - often overmatching your team.
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Empowered
- Unleash Your Employees, Energize Your Customers, and Transform Your Business
- Narrated by: Josh Bernoff
- Length: 6 hrs and 43 mins
- Release date: 2010-09-14
- Language: English
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$30.05 or free with 30-day trial
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How to Meet and Exceed Your Clients Expectations
- The Business Essentials Series
- Written by: John L Millar
- Narrated by: John L Millar
- Length: 39 mins
- Original Recording
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The great belief in the ‘loyal customer’ who will stay with you for years and refer you to others and help out when times get tough and stand by you through thick and thin - is a myth! No client can afford to be so doggedly faithful. They have their costs and issues too. These days it’s all about how you can be loyal to them! Once you realize that and stop blaming your customers for your own ups and downs, you’ll go a long way towards accessing the right thought patterns that will see you through - in all economic climes.
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How to Meet and Exceed Your Clients Expectations
- The Business Essentials Series
- Narrated by: John L Millar
- Length: 39 mins
- Release date: 2015-05-21
- Language: English
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$9.98 or free with 30-day trial
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The Orange Code
- How ING Direct Succeeded by Being a Rebel With a Cause
- Written by: Arkadi Kuhlmann, Bruce Philp
- Narrated by: Bill Weideman, Jim Bond
- Length: 10 hrs and 33 mins
- Unabridged
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From the mid-90s to the present, ING Direct grew from a mere concept to an ocean-spanning global enterprise, now managing over $75 billion in assets and with over 7 million customers, earning unprecedented levels of consumer trust and affinity. The Orange Code is a story about conventional wisdom, and how to win by ignoring it completely.
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The Orange Code
- How ING Direct Succeeded by Being a Rebel With a Cause
- Narrated by: Bill Weideman, Jim Bond
- Length: 10 hrs and 33 mins
- Release date: 2008-11-03
- Language: English
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$32.00 or free with 30-day trial
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Marketing relazionale
- Attrarre, mantenere e migliorare la relazione con i clienti
- Written by: Patrizia Principi
- Narrated by: Lorenzo Visi
- Length: 56 mins
- Unabridged
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Il marketing relazionale è un campo fondamentale del marketing che ha come obiettivo la creazione, lo sviluppo, il mantenimento e il miglioramento delle relazioni tra azienda e consumatore. Le strategie del marketing relazionale sono basate sulla centralità del cliente, con il quale l'impresa deve stabilire relazioni durature, tenendo in considerazione i valori dell'individuo/ cliente, la società e l'ambiente culturale in cui l'azienda è attiva e in cui il cliente vive.
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Marketing relazionale
- Attrarre, mantenere e migliorare la relazione con i clienti
- Narrated by: Lorenzo Visi
- Length: 56 mins
- Release date: 2015-12-08
- Language: Italian
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$1.43 or free with 30-day trial
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Total Quality Management
- Customers and Products
- Written by: Stephen George
- Narrated by: Lloyd Bochner
- Length: 2 hrs and 26 mins
- Abridged
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More than ever, customer relations and engagement are key components of a company's success. Companies that are intent on tracking their customer's ever-changing requirements and improving their services know the best business management model begins with customer focus and ends with customer satisfaction.
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Total Quality Management
- Customers and Products
- Narrated by: Lloyd Bochner
- Length: 2 hrs and 26 mins
- Release date: 2009-10-12
- Language: English
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$13.00 or free with 30-day trial
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Your Own Terms
- A Woman's Guide to Taking Charge of Any Negotiation
- Written by: Yasmin Davidds PsyD, Ann Bidou
- Narrated by: Nicol Zanzarella
- Length: 8 hrs and 47 mins
- Unabridged
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When it comes to negotiation, there is an ugly double standard. As women, if we make concessions to further a deal, we're viewed as weak. But if we play hardball, we can be seen as overly aggressive - and the strategy backfires. No wonder most women hate negotiating.
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Your Own Terms
- A Woman's Guide to Taking Charge of Any Negotiation
- Narrated by: Nicol Zanzarella
- Length: 8 hrs and 47 mins
- Release date: 2015-08-12
- Language: English
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$26.00 or free with 30-day trial
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Millennial Rules
- How to Sell, Serve, Surprise & Stand Out in a Digital World
- Written by: T. Scott Gross
- Narrated by: Kevin Scollin
- Length: 4 hrs and 8 mins
- Unabridged
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Millennial Rules reveals the ins and outs of Millennials not only as customers but as employees, demonstrating what lifestyle demands to watch out for and why Millennials might be a valuable addition to your team. Rather than proposing a total revolution in business, Gross reinforces a pattern of success by making listeners aware of what they’re already doing right, and how to do more of it.
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Millennial Rules
- How to Sell, Serve, Surprise & Stand Out in a Digital World
- Narrated by: Kevin Scollin
- Length: 4 hrs and 8 mins
- Release date: 2014-10-07
- Language: English
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$19.77 or free with 30-day trial
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Internet Reputation Management for Businesses
- Written by: Guillermo "William" Rivas
- Narrated by: Jason McCoy
- Length: 6 hrs and 33 mins
- Unabridged
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Internet Reputation Management for Businesses is a new book by Guillermo "William" Rivas, co-founder of the first company to offer reputation management to businesses. The book cuts through the clutter and hype of reputation management and helps businesses understand the keys to a successful reputation-management campaign for a healthy social media presence online. This book on Internet reputation management looks into the passion and rewards of a healthy online image.
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Internet Reputation Management for Businesses
- Narrated by: Jason McCoy
- Length: 6 hrs and 33 mins
- Release date: 2013-03-28
- Language: English
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$25.00 or free with 30-day trial
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Customer service
- L'eccellenza nel servizio al cliente
- Written by: Francesco Muzzarelli
- Narrated by: Francesco Muzzarelli
- Length: 31 mins
- Unabridged
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La soddisfazione del cliente rappresenta l’elemento primario sul quale concentrare lo sforzo complessivo di un'organizzazione...
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Customer service
- L'eccellenza nel servizio al cliente
- Narrated by: Francesco Muzzarelli
- Length: 31 mins
- Release date: 2012-04-11
- Language: Italian
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$7.00 or free with 30-day trial
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Building a Six Figure Sales Career
- How to Develop the Four Golden Pillars of Sales Success
- Written by: Chris Widener
- Narrated by: Chis Widener
- Length: 1 hr and 5 mins
- Unabridged
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Do you know a person who just seems to “have it all” when it comes to closing sales deals? What is it about that person that makes them wealthy? In this program, best-selling author Chris Widener outlines the tools to gain trust, build respect, develop admiration and create loyalty with everyone you meet. Chris has used these skills to build a successful speaking career, which has led to him sharing the stage with US Presidents, NFL players and being asked to speak at Harvard Business School.
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Building a Six Figure Sales Career
- How to Develop the Four Golden Pillars of Sales Success
- Narrated by: Chis Widener
- Length: 1 hr and 5 mins
- Release date: 2014-10-14
- Language: English
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$11.11 or free with 30-day trial
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The Profit of Kindness
- How to Influence Others, Establish Trust, and Build Lasting Business Relationships
- Written by: Jill Lublin
- Narrated by: Karen Saltus
- Length: 5 hrs and 10 mins
- Unabridged
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When kindness becomes your primary goal, everything changes: how you look at life, what you get from it, and how others interact with and relate to you. The Profit of Kindness will help you master the art of building trusting, long-lasting relationships through open, nonadversarial interchanges that result in mutually beneficial outcomes.
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The Profit of Kindness
- How to Influence Others, Establish Trust, and Build Lasting Business Relationships
- Narrated by: Karen Saltus
- Length: 5 hrs and 10 mins
- Release date: 2017-02-03
- Language: English
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$33.39 or free with 30-day trial
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
- Written by: James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger
- Narrated by: Wayne Shepherd
- Length: 7 hrs and 21 mins
- Unabridged
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Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners as well as against demands of the future in a book service leaders around the world will use as a guide for years to come.
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
- Narrated by: Wayne Shepherd
- Length: 7 hrs and 21 mins
- Release date: 2015-08-05
- Language: English
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$25.00 or free with 30-day trial
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Everyone's a Critic
- Winning Customers in a Review-Driven World
- Written by: Bill Tancer
- Narrated by: Sean Pratt
- Length: 6 hrs and 10 mins
- Unabridged
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How businesses can harness the power of online consumer reviews. More than seventy percent of consumers now consult online reviews before making purchases, and they take those picks and pans very seriously. A disgruntled but ignorant customer on Yelp might have more clout than any expert guidebook, magazine article, or newspaper critic. No wonder many businesses feel terrified by the review-driven marketplace.
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Everyone's a Critic
- Winning Customers in a Review-Driven World
- Narrated by: Sean Pratt
- Length: 6 hrs and 10 mins
- Release date: 2014-10-16
- Language: English
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$27.77 or free with 30-day trial
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The Truth About What Customers Want
- Written by: Michael R. Solomon
- Narrated by: Tim Lundeen
- Length: 4 hrs and 37 mins
- Unabridged
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Customers demystified! The truth and nothing but the truth! Simply the best thinking on how you can move customers to buy... buy more... and keep on buying! This book reveals 50 bite-size, easy-to-use techniques for finding and keeping highly profitable customers.
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The Truth About What Customers Want
- Narrated by: Tim Lundeen
- Length: 4 hrs and 37 mins
- Release date: 2011-10-25
- Language: English
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$18.74 or free with 30-day trial
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