The Service Culture Handbook
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Best Sellers
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The Service Culture Handbook
- A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
- Written by: Jeff Toister
- Narrated by: Roger Wayne
- Length: 5 hrs and 41 mins
- Unabridged
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Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely...
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The Service Culture Handbook
- A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
- Narrated by: Roger Wayne
- Length: 5 hrs and 41 mins
- Release date: 2020-02-25
- Language: English
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$18.30 or free with 30-day trial
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Service Failure
- The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
- Written by: Jeff Toister
- Narrated by: Walter Dixon
- Length: 5 hrs and 39 mins
- Unabridged
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Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for...
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Service Failure
- The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
- Narrated by: Walter Dixon
- Length: 5 hrs and 39 mins
- Release date: 2012-11-06
- Language: English
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$17.55 or free with 30-day trial
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The Guaranteed Customer Experience
- How to Win Customers by Keeping Your Promises
- Written by: Jeff Toister
- Narrated by: Jeff Toister
- Length: 5 hrs and 2 mins
- Unabridged
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What if you could guarantee your customers an amazing experience, and then deliver on that promise every time? The Guaranteed Customer Experience is a step-by-step guide to earning customer-driven growth.
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The Guaranteed Customer Experience
- How to Win Customers by Keeping Your Promises
- Narrated by: Jeff Toister
- Length: 5 hrs and 2 mins
- Release date: 2024-07-09
- Language: English
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$18.42 or free with 30-day trial
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