In this episode of Pest Empire Builder, host Matt Williams continues his conversation with Steven, General Manager of Pest Nation, diving deeper into creating a phenomenal company culture that drives business success. Steven shares powerful stories of team unity, like employees rallying to support a colleague during a family crisis, showcasing how a strong culture extends beyond the workplace. He discusses the importance of a robust onboarding process involving multiple team members to ensure alignment and clear expectations. Steven also reflects on the costly lessons of pride-driven hiring mistakes and the transformative power of humility in leadership. Highlighting the Pest Empire Builder (PEB) mastermind, he explains how diverse perspectives from the community help leaders and teams overcome challenges and scale effectively. This episode is packed with insights for leaders seeking to foster loyalty, accountability, and personal growth within their organizations.

Key Takeaways:

• Strong Onboarding: Involve multiple team members in interviews to build relationships and set clear expectations.

• Humility in Leadership: Owning mistakes and staying coachable prevents ego from derailing progress.

• Supportive Culture: Encouraging personal growth and mutual support creates loyalty and stability.

• Community Value: PEB’s mastermind offers shared solutions and camaraderie to navigate growth pains.

• Approach with Curiosity: Listen to understand employees’ challenges to resolve conflicts and strengthen trust.

• Quote:“I care more about you than what you do, building people creates a culture that lasts.” — Matt Williams