In this episode of the Bits and Bytes podcast, hosts Matthew P. Scott and Joey Wenzler are joined by Adam Kingery and Jeremiah Plaskett from Byteworks to discuss the impact of AI agents on customer experience.

They explore the evolution of AI from simple chatbots to advanced autonomous agents that can handle complex tasks across multiple channels, such as answering FAQs, managing bus schedules for schools, and performing IT support functions like MFA resets.

The discussion also touches on AI's potential to transform contact centers from cost centers to revenue centers while emphasizing the importance of responsible AI deployment.

Tune in to learn how AI can streamline operations and enhance customer interactions across various industries.

Have a question for the show? Email us: podcast@byteworks.com

To a pitch-free podcast,

Matt & Joey

00:00 Introduction and Episode Kickoff

00:25 Meet the Hosts and Guests

00:41 Discussing WebEx Agents

01:10 AI in Education: Real-World Applications

02:12 Evolution of Chatbots to AI Agents

02:53 Omnichannel Customer Experience

04:48 AI Agents in Schools: A Case Study

07:00 Benefits of AI Agents for Schools

09:39 AI Agents Enhancing Customer Service

17:56 Future of AI in Customer Experience

21:23 The Future of AI in Households

22:11 Revolutionizing School Districts with AI

22:59 Addressing IT Challenges with AI

23:29 Personal Experience with MFA Reset

25:43 AI in Customer Service and Contact Centers

32:47 Implementing AI Responsibly

36:03 Steps to Integrate AI in Your Business

40:40 Conclusion and Future Prospects