Today I’m debating Samuel Green, UK Partnership Account Executive of Employment Hero on AI vs the human touch in accounting at the Festival of Accountants and Bookkeepers

- Smith argues the human touch is crucial for customer service and empathy while Greene emphasises AI's potential for efficiency and insights

- Both agree AI can streamline repetitive tasks but human oversight is still needed

- Attendees question how AI will evolve and what to consider when choosing software

- Smith encourages evaluating long-term roadmaps and support while Greene discusses AI use cases at Employment Hero

- They find consensus that selective AI use can enhance but not replace the human experience in client relationships

Write up from the debate

AI and the case for the human touch

https://www.accountingweb.co.uk/tech/accounting-software/ai-and-the-case-for-the-human-touch

Samuel Green https://www.linkedin.com/in/samuelgreen14/

https://employmenthero.com/

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