You can have the fanciest training plan in the world—but if you skip the “soft” skills, you’re building on shaky ground. This week, Allie and Emily dive into the four soft skills that make everything else work: observation, curiosity, flexibility, and empathy. Along the way, you’ll hear about Oso’s epic garden-bed heists, why boob pillows aren’t just for people, and the heartbreaking moment Miley met a bonsai. It’s equal parts practical advice and “oh-my-gosh-same” moments you’ll want to share with every pet person you know.

TLDL (too long, didn’t listen):

1️⃣ Observation – Go beyond surface-level body language and look for subtle environmental and behavioral patterns that tell a deeper story.

2️⃣ Curiosity – Ask “why” with openness, make hypotheses, and be okay with being wrong—it’s how you get to the real answers.

3️⃣ Flexibility & Empathy – Be willing to pivot, simplify, and view the situation from your learner’s perspective so everyone’s needs get met.

For the full episode show notes, including the resources mentioned in this episode, go here.

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